Chapter 2

Choosing the Right Direct Sales Company

In This Chapter

arrow Contemplating the benefits of direct selling

arrow Exploring products, profits, and programs

arrow Choosing a start-up company

arrow Debunking the myth of saturation

Being a business owner is something many people dream about — four out of five people say they want to own their own business — yet only about 8 percent ever do. What keeps the other 72 percent from stepping out and becoming entrepreneurs? Most of the time, it’s not even the courage to start or the self-discipline required to succeed that holds people back. In reality, it’s usually the cash outlay for overhead and the length of time before revenue meets and exceeds it that prevents most people from owning their own business.

Depending on which field you’re talking about, starting a traditional small business can cost a lot of money. If you want the ease of a franchise, you may be looking at even more money. Of course, one benefit of a franchise is the system the company has in place to support the entrepreneur. This can include everything from purchasing to marketing and selling. These proven methods of operation help create lasting success for entrepreneurs, and make the return on investment (ROI) more likely and more profitable.

What many people don’t realize is that direct sales is a low-risk way to start their own business. And it offers many of the same benefits as a franchise. Like franchises, direct sales businesses have proven systems for marketing and selling that they share with their independent representatives. They also help take care of inventory, shipping, product development, and so on.

But they also offer something more — or rather, less. Direct sales allows you to get started for minimal costs. In fact, many starter kits for Party Plan businesses will run you less than $200.

The training for representatives is also often low-cost or free. Most direct sales companies provide a simple program that, when followed closely, help you earn commission (which will help you recoup the cost of your kit) and earn additional products to add to your kit within your first three months of business. Most such companies also typically offer free ongoing training in the form of conference calls, webinars, and meetings. And many offer marketing materials such as catalogs, business cards, social media graphics, posters, email campaigns, and so on.

remember Direct sales companies have a vested interest in you and your success, which is why they provide you with the training, marketing, and other techniques needed to be successful.

The direct sales model is definitely a powerhouse business model, though it differs in some ways from a traditional retail business model. Both models source products or services to sell to consumers. But a traditional retail business hires salespeople, gives them marketing materials, and tells each salesperson when and where to work. Even if the salesperson is on 100 percent commission, the company requires the salesperson to report to work at a specific time, sell a preset amount, and report to a supervisor. These salespeople receive pay increases and promotions based on their supervisors’ decisions.

Direct sales, on the other hand, is very different in terms of flexibility of time and work. When you start a direct sales business, you are in business for yourself. You determine how much you want to work and how much you want to get paid. You are recognized by your efforts when you achieve certain benchmarks in the company, such as achieving a certain level of sales and bringing on a certain number of new team members.

remember Even though you are in business for yourself, you are not in business by yourself. Your company is with you every step of the way, motivating and training you to achieve success.

What to Consider When Choosing a Company

Nowadays, an extra stream of income, the lack of job security at a regular job, and the desire for additional tax breaks make a home-based business very appealing. And there are many great companies out there. You may like several of the product lines and could be well suited for any of them. So how do you choose?

Most people select a direct sales company that they’ve already heard about or had some contact with, whether as a customer or host. Another way that people become interested in a certain company is that a friend or family member joins and invites them to learn more about the opportunity.

Belief in your product, programs, and profits is important when deciding whether a company is right for you. You also need to be passionate about what you offer your clients. Many people discover this passion after they’ve sampled a product, become a loyal customer of a company, or hosted a party themselves.

If you are interested in learning more about what companies are available to join, aside from the ones you already know, the Direct Selling Association is a great resource. It offers a list of many different companies, organized by category. Visit www.dsa.org for more information.

tip Many people ask me what the best company would be for them to join. I always answer by mentioning the three Ps: The best company is the one that pays special attention to products, programs, and profits.

It should deliver a quality product in a timely fashion. It should also support you as a representative with programs that train you, help you reach short-term goals, and build long-term habits for success. And of course, profit refers to compensation, and in direct selling, that’s more than just commission. Some of the profitable rewards are, for example, car incentives and trip incentives.

For profits, you should take incentives into account and choose based on what is important to you. Some companies pay a higher commission on personal sales, and if that's what you are looking for, then that will be appealing. Some focus on the rewards and have excellent trip incentives, which are easy to earn. Some may have a simple and easy car program, so if a car is desirable then this could be for you.

All companies use the exact same dollar; it’s how they choose to divide it that makes them different. Sometimes it comes down to the passion that you have for the company, their products and programs, and their profit focus. People always ask me, who has the best compensation program that works? I always respond: They all work if you work their program.

One of the key ingredients to success is enthusiasm. People are drawn to it — they want to be a part of it. When someone sees that you are enthusiastic or passionate, it piques their interest. So, it’s important that you are enthusiastic.

It can be very difficult to fake that excitement. I have heard people say over and over that you need to fake it till you make it. People can say that all day long, but it’s not an easy thing to do. Others see through it, and you may not feel as comfortable doing it. I like the statement honesty is the best policy, and I do believe that when people see that you are sincere and excited about your product, company, or opportunity, then they will naturally want to do business with you.

remember The best company really just depends on you, your likes, and your lifestyle; and finding what is going to fit with that.

The Three P’s of Every Company

There are several factors to consider when choosing which direct selling company you want to launch your business from. It’s absolutely important to look at the “three Ps” mentioned in the last section. In fact, they’re so important that I’m going to look at them much more closely in their own section here.

Products

It is extremely important for you to really like the product that you are going to represent, especially if it is your first time in direct selling.

Most people actually join a company because they really believe in the product. For others, they may have experienced great results from a product and have a great testimonial and really want others to have that same experience. And then there are those for whom it is a product they really need, will use, and want to be able to get at an ongoing discount. For others, it’s the season in their life, what their interests are, and what their circle of friends are into at that time. And for still others, it’s simply that someone believed in them and thought they would be good at doing something different combined with the idea of being able to make some extra income.

remember But it’s still important for you to like the product.

There is an incredible amount of variety in products and services in the direct selling industry. In fact, almost every product you can purchase through a retail outlet can be purchased through a direct seller. You can choose nutritional supplements, discount memberships, financial services, clothing, accessories, kitchenware, décor, cosmetics, entertainment, essential oils, food and wine, and much, much more.

I suggest you choose a product you’re passionate about, or that you know many others are passionate about. I wouldn’t worry about “the next big thing” so much as finding a product you believe others will want to purchase. I’ve heard people recommend only selling consumable products, but I know from both experience and anecdotally that products like jewelry draw people who are passionate buyers, even though they haven’t used up their existing supply.

When considering a business, think for a minute: Do you like the product? Do you think the product is marketable to a large group of people? From that perspective, it doesn't really matter how much the commission is — if you can’t sell it to anyone, then you won’t have much success.

Ask yourself these questions:

  • How marketable is the product?
  • Does it appeal to men and women, and to a variety of ages?
  • Is it a consumable?
  • Will you be able to re-service your clients?
  • Is there room for growth?
  • Will customers be able to continue to add to the collection?
  • Is it at a good price point for the majority of people you will be dealing with?

As mentioned before, I personally have never sold a consumable product. But I was still always very successful at getting repeat business because of the emphasis I put on re-servicing customers and the relationships that I developed with them. Chapter 13 talks a lot more about these topics.

Another thing to consider is that products that benefit from an explanation or demonstration usually do better being sold through direct sales channels than simply sitting on the shelf in a big box discount store. So if you love a product and know that when you can explain its appeal, it will sell, you may have found a good company for yourself.

Profitability

Profitability is a product or service’s ability to consistently sell and deliver a good wage. I knew customers who would regularly purchase from the collection I was selling. These were also the people who tended to put me in touch with other women who loved jewelry or crystal, too. That helped increase profitability.

When selecting the right direct selling company for you, keep an eye on profitability. Commissions or profits are very important because 80 percent of people join a company with the hopes that they will be able to make a nice additional income.

When considering a direct sales company, ask these questions about profitability:

  • How much are you going to be paid for working?
  • What is the percentage you will receive for personal sales?
  • How much will you have to sell personally to get any bonuses?
  • What does it take to move up the ladder?
  • What does the career plan look like?
  • Are you compensated quickly for bringing others into the business?
  • Because commission is based on a percentage of sales, is that based on wholesale or retail?
  • If commissions are based on a volume model, how many points of volume are you getting for each dollar in sales?
  • What is an average sale per customer?
  • What is the average party?

These are things that you need to know, but again you can still be successful as long as you understand the structure of compensation and work with the program to reach those benchmarks.

Programs

Finally, consider what programs the company has in place for you to be successful. Determine what rewards are offered to you and your hosts and customers.

It’s important to find out what programs a company offers. Ask the following questions:

  • Does the company offer benefits or incentives to the people that will host a party in their home?
  • Does the company offer a referral program where hosts are given free product when one of their guests books a party?
  • Does the company provide a merchant account so you don't have to get your own to accept credit and debit card payment?
  • Does the company handle sending out all the products?
  • Do you have a personal website provided and what are your ongoing costs, if any (for example, monthly website fee, newsletter subscription fee, processing fee for commission checks or direct deposit, annual renewal fee, monthly minimums, and so on)?

Depending on what’s important to you, many programs may be as important as the cash you earn. Find out the following:

  • Does the company offer a car program?
  • Do they offer trip incentives?
  • Is traveling important to you?

One of the most important factors in deciding which direct selling company to join is how appealing the kit program is and whether it’s easy and affordable to join. This will matter as you attract others to the business. You’ll also need to know what type of training the company provides and how easy it is to access.

Another added perk is whether the company provides a professionally written newsletter that you can send to your customers or a continuous email campaign. These are just a few that you may want to look at.

Regardless of which direct selling structure you choose — Party Plan, Network Marketing, or Hybrid — the company will offer several types of programs. First and foremost should be a good training program. Training should include a plan for your first months in business as well as ongoing support.

Most companies have a program that offers additional products to add to your kit while you’re earning your money back. Most of these programs are 90-day programs that have benchmarks at the 30-, 60-, and 90-day marks.

Other programs will recognize you for your efforts, awarding you titles or gifts for achieving sales or recruiting goals. Recruiting means adding representatives to your team. Chapter 14 covers recruiting in detail.

Special Considerations for Start-up Companies

One of the most exciting things you’ll hear in direct selling is: This is a ground floor opportunity! Joining a company that’s just starting up can be very rewarding — but it can be risky too.

The United States has seen some phenomenal growth among direct selling start-ups in the past decade. According to the industry trade journal Direct Selling News, a Hybrid company founded in 2011 reached sales of $100 million in 2012, then doubled that in 2013, and then more than doubled again in 2014. In fact, the journal’s Global 100 list, which ranks the retail sales of direct selling companies across the world, cited 11 companies that grew by $100 million or more in 2014 — several of which were less than ten years old.

But there are also some very real down sides, too. Examine everything closely before making your decision.

Advantages

The primary advantage of selecting a start-up company is that you really can be in on the ground floor. I would consider that joining any time during the company’s first five years puts you in on the ground floor. I promise you that representatives who joined Mary Kay when it was a fledgling company of four to five years old and then kept working and building her business are very professionally satisfied people.

As one of the people on the ground floor, you will be in the exciting position of having plenty of downline (the people under you in your organization, including your personally enrolled team members and people they have brought into the business) helping build your paycheck as you continue to recruit and help them build theirs.

Another benefit is being able to introduce a new product and its advantages to people who haven’t heard of it yet, or who perhaps haven’t seen or heard the business presentation. This gives you a great chance to create excitement and give them a chance to experience something new.

Disadvantages

There are also disadvantages to being part of a start-up company. With a new company selling new products, it takes time to get effective marketing materials in the representatives’ hands, get a robust website off the ground, deliver strong training programs, and work out the bugs in the new operation.

It also takes money. Start-up companies are rarely staffed with a full creative team. They may lack industry expertise as well as corporate expertise, an accounting department, event team, marketing staff, warehouse staff, and so on. This means that you’ll likely face some frustrating delays in areas that seem very important to the business.

Debunking the Myth of Saturation

I’m frequently asked about saturation of a market. There are always people worried about this, and people often ask, “How many representatives are in my area?” For some reason, they seem to believe that their area reaches market saturation when there are five people selling in their town.

To those worried about saturation, I ask what the population of their area is. After they tell me, say, 50,000, I quickly do the math for them. Even if you had 17 representatives, then you’d have to do 200 parties per month per consultant — a number that is very unrealistic and, actually, unattainable.

But even with the number game aside, look at your own circles: friends, family, acquaintances, coworkers, kids’ friends’ parents, doctors, lawyers, real estate agents, instructors, coaches, and so on. Chances are, the majority of these people will not be selling for the same company that you are. You have a larger reach than you think you do, especially when you factor in their network and circles.

It takes a lot to reach saturation. I frequently tell people that one thing you will almost never have to worry about in direct sales is saturation. That’s because direct sales companies don’t limit you to specific territories. So, when you aren’t finding customers on your street, your block, or even your city, you can simply contact friends in another area by logging on to social media.

And let’s face it, not everyone that joins in this business stays. In fact, a third of the people on your team are usually leaving. This isn’t a negative reflection on you or on the industry — it’s simply that they don't feel it’s a good fit for them, or they just don't enjoy it, or maybe life circumstances are causing them to refocus their attention.

tip In fact, because there are always changing lives and circumstances among your team members and prospects, there are always going to be people you can sell to or recruit. Every year, a whole new group of people are graduating, buying a home, getting married, having a baby, and so on. People continue to go through new cycles of life, and these are opportunities for you. Five years ago, your best friend might not have been interested in purchasing from your home decor business, but with her new home and new circumstances, your products will become some of her favorites.

remember The most important thing to remember is, establishing relationships with your customers and clients is key. Build strong rapport with your networks and they will continue to purchase from you and recommend you to their circles of friends.

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