Although faxing has become an ancient technology, businesses still must be able to send and receive a fax. Fortunately, cloud-based companies have made the process of sending and receiving a fax as easy as sending and receiving an email message. In this way, no matter where you are, or which device you have, you can easily send and receive a fax.
For years, companies have relied upon expensive phone systems to manage employee calls and group-based conference calls. Today, with most employees in possession of a cell phone, most phone operations can be controlled by software. In fact, several companies now provide cloud-based phone systems that will record and optionally transcribe voice messages and send the corresponding text to a user’s email as a PDF document.
As you have learned, many “as a service” solutions have emerged in the cloud and call-center processing is no exception. Today, many companies are replacing their old in-house phone systems with call center as a service (CCaaS) solutions.
