Notes

Chapter 1

1.  V. Finelli, personal communication, January 24, 2016.

2.  Hart Research Associates (2015).

3.  National Association of Colleges and Employers (2015a).

4.  National Association of Colleges and Employers (2015b).

5.  Hart Research Associates (2015).

6.  Elliott (2015).

7.  Mcsween (2015).

8.  Center for Professional Excellence (2014).

9.  Center for Professional Excellence (2014).

10.  Rikleen (2014).

11.  Otey (2013).

12.  Center for Professional Excellence (2015).

13.  Anonymous, personal communication, February 18, 2016.

14.  Center for Professional Excellence (2014).

Chapter 2

1.  Grinols (2010).

2.  Littlejohn and Foss (2011).

3.  Buck and VanLear (2002).

4.  Barnlund (1968).

5.  Buck and VanLear (2002).

6.  Berlo (1960).

7.  Watt and VanLear (1996).

8.  Rogers (1993).

9.  Rogers (1993).

10.  Middleton (2011).

11.  Mankins, Brahm, and Caimi (2014).

12.  Garber (2013).

13.  Effectivemeetings.com (2013).

14.  Harvard Business Review (2016).

15.  Merrill (2012).

16.  Harvard Business Review (2016).

17.  C. Myles, personal communication, February 3, 2016.

18.  Connie Myles (2016).

19.  Mann (2006).

20.  Warrell (2012).

21.  Lindsay and Norman (1977).

22.  Anonymous, personal communication, February 18, 2016.

23.  Neiva and Hickson, III (2003).

24.  Gallo (2016).

25.  Snyder and Lee-Partridge (2013).

26.  Purcell (2011).

27.  McCarthy (2016).

28.  Cline-Tomas and Chang (2016).

29.  Hamilton and Hunter (1998).

30.  Priester and Petty (2003).

31.  Harrison (2015).

32.  Sloat (2016).

33.  Bolino, Varela, Bande, and Turnley (2006).

34.  Hotten (2015).

35.  Isidore (2015).

Chapter 3

1.  R. Cassella, personal communication, February 18, 2016.

2.  Heath and Heath (2007).

3.  E. Bergenn, personal communication, February 21, 2016.

4.  Snyder (2012).

5.  Heath and Heath (2007).

6.  Mayer and Salovey (1997).

7.  Lam and Kirby (2002).

8.  Lopes, Salovey, Cote, and Beers (2005).

9.  Goleman (1995).

10.  P. Bianco, personal communication, February 29, 2016.

11.  Snyder and Lee-Partridge (2011).

12.  Daft and Lengel (1984).

13.  Gladwell (2008).

14.  Harvard Business Review (2013).

15.  Tannen (1995).

Chapter 4

1.  This section is based on Snyder and Forbus (2014).

2.  This section is based on Snyder and Forbus (2014).

3.  Miller (1956).

4.  This section based on Snyder and Forbus (2014).

5.  Strunk and White (1979).

6.  Gardner (2012).

7.  Mills (2011).

8.  Nordquist (2014).

Chapter 5

1.  Hamilton and Mineo (1996).

2.  This section is based on Cialdini (2007).

Chapter 6

1.  Croston (2012).

2.  J. Savini, personal communication, February 18, 2016.

3.  This section is based on Duarte (2010) and Duarte (2012).

4.  Reynolds (2012).

5.  Brown (2012).

6.  Brown (2010).

7.  Duarte (2012).

8.  Flickr photo courtesy of Ferreira (2007).

9.  Rosengren (2016).

10.  Rosengren (2016).