Index
active listening, 56. See also conflict management
arguments. See conflict management
audience, accountability and, 76–77
availability, communication tools and, 39
battery adapters, 36. See also hardware, needs
behavior expectations, setting, 22–25
benefits, of virtual collaboration, 8–9
boss, expectation setting with, 24
boundaries
setting, 22, 85–88, 91–92, 101
breaks, 94, 104. See also schedule, work; isolation, combatting
buddy system, 42, 44. See also technology
cable cases, 36. See also hardware, needs
cables, 36. See also hardware, needs
calls to action, 74. See also communication, effective
car adapters, 36. See also hardware, needs
casual contact, 103. See also isolation, combatting
challenges of remote work, 5–9
channels, communication, 66–67, 69
code of conduct, 22–25. See also expectation setting
colleagues
agreeing on roles, tasks, and processes with, 20–22
conflict management with, 54–61
establishing trust with, 52–54
giving and receiving feedback from, 78–85
relationship building with, 6–7, 49–61
setting expectations with, 13–25
visibility with, 103
commiseration, with coworkers, 104–105. See also isolation, combatting
common problems, managing, 91–105
communication
across time zones, 14, 18, 68, 69
instant messaging, 38, 67, 86–87
language and cultural barriers and, 69, 70–71
preferences, 70
tools, 4, 7, 30–33 (see also technology)
video chats, 50, 67, 69, 99–100
concrete plans, and accountability, 75–76
conversations
initial, with colleagues, 50–52
cooperation, 23, 24. See also code of conduct
coordination, communication tools and, 40
coworkers. See colleagues
coworking spaces, 97–99. See also workspaces
crisis card, technology, 42, 43
cultural barriers, surmounting, 70–71
deadlines, and accountability, 75–76
delegation, 23, 24. See also code of conduct
disagreement. See conflict management
distractions, limiting, 91–92, 94, 96
document collaboration software, 37. See also software, needs
documents
sensitive, 40
version control, 40
e-mail, 50, 67, 69, 72–74, 86. See also communication
emotions, managing and feedback, 84
etiquette, 24. See also code of conduct
expectation setting, 6, 9, 13–25
about roles, tasks, and processes, 20–22
with boss, 24
realistic, 94
feedback, giving and receiving, 78–85
fighting. See conflict management
goals, 15, 17, 19. See also work, defining
group guidelines, 21–22. See also expectation setting
group messaging, 69. See also communication
headsets, 35. See also hardware, needs
hotspots, 35. See also hardware, needs
hours, work. See work hours
instant messaging, 38, 67, 86–87. See also communication; software, needs
internet connectivity, 29. See also technology
internet service provider, 34–35. See also hardware, needs
interpersonal conflicts, 54–61
isolation, combatting, 101–105
labels, equipment, 36. See also hardware, needs
landlines, 35. See also hardware, needs
language barriers, surmounting, 69, 70–71
materials, sensitive, communication tools and, 40
meetings, communication tools and, 39–40
milestones, 15, 18. See also work, defining
note-sharing software, 37. See also software, needs
overview of virtual collaboration, 3–5
persistence, and building relationships, 54. See also trust
personal connections, and accountability, 77–78
phone, 50, 67, 69. See also communication
politeness, communication tools and, 40
power strip, mini, 35–36. See also hardware, needs
predictability, and establishing trust, 53–54
presentation, professional, 99–100. See also work, visibility
privacy, communication tools and, 40
problems
processes, 20–22. See also expectation setting
professionalism, 23–24. See also expectation setting
professional presentation, 99–100. See also work, visibility
rapport building, 5. See also relationship building
reassignments, and conflict, 61
reciprocity, and accountability, 77–78
relationship building, 6–7, 49–61
conflict management and, 54–61
“meeting” virtual colleagues, 50–52
resources, 17–18, 19. See also expectation setting
restorative activities, and isolation, 104
role cards, 21. See also expectation setting
roles, 20–22. See also expectation setting
routines, 93. See also schedule, work
scheduling software, 37–38. See also software, needs
scope, 17
screen-sharing software, 38. See also software, needs
sensitive material, 40
social connections, 104
social distance, 7. See also isolation, combatting
subject lines, in e-mail messages, 72. See also communication
swift trust, 53. See also trust
tags, equipment, 36. See also hardware, needs
tasks, 20–22. See also expectation setting
technology
troubleshooting, 42
texting, 67, 69. See also communication
thank-yous, 74. See also communication, effective
time
breaking into chunks, 94
See also work hours
timing, of feedback, 79
venue, communication tools and, 39
version control, communication tools and, 40
video chats, 50, 67, 69, 99–100. See also communication
voicemail, 86. See also communication
Wi-Fi, 35. See also internet connectivity
work
3.21.43.26