Contents
Foreword
Preface
Acknowledgments
Chapter 1 Introduction
Chapter 2 Quality Models and Methods
Chapter 3 The New Model
Chapter 4 Functional Quality
Chapter 5 Leadership
Chapter 6 Customer Focus
Chapter 7 Process Focus
Chapter 8 Data-Based Decision Making
Chapter 9 Employee Focus
Chapter 10 Team Focus
Chapter 11 Reward and Recognition
Chapter 12 Continuous Improvement
Bibliography
About the Author
Index
3.136.22.50