Chapter 2

1. Keith Davis and John Nemstorm, Organizational Behaviour: Human Behaviour at work, 9th ed. (New Delhi: Tata McGraw-Hill, 1993), pp. 402-403.

2. Francis J. Bergin, Practical Communication (New Jersey: Financial Times Prentice Hall, 1981).

3. Walt Whitman, Leaves of Grass (New Delhi: Allied Publishers, 1959), p. 25.

4. O. W Holmes, “Autocrat of the Breakfast-Table”, The Atlantic Monthly (1857).