Issue 9910
A U T H O R :Susan Russell4012 London Bridge Rd.Sykesville, MD 21784Tel: 410.552.4372E-mail: [email protected]
As a practitioner in the field of performance improvement, Susan Russell specializes in analysis and evaluation projects for major corporations in the healthcare, financial, and technical service industries. She holds a master's degree in business and a master's degree in instructional systems development.
Editor
Cat Sharpe Russo
Associate Editor
Sabrina E. Hicks
ASTD Consultant
Phil Anderson
Production Design
Kathleen Schaner
Reprinted 2005
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