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Dimension IV: A Culture of Evidence
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Dimension IV: A Culture of Evidence
by Stanley O. Ikenberry, Linda Suskie
Five Dimensions of Quality: A Common Sense Guide to Accreditation and Accountability
List of Tables and Exhibits
List of Jargon Alerts
List of Acronyms
Foreword
Preface
Acknowledgments
About the Author
Introduction: Today’s Quality Context
Chapter 1: Why Is American Higher Education Under Fire?
Economic Development
Return on Investment
The Changing College Student
Initiatives to Address These Concerns
Chapter 2: Understanding American Accreditation
Regional Accreditors: The Cornerstone of U.S. Accreditation
Accreditation as a Process of Collegial Peer Review
The Higher Education Act and Title IV
A Focus on Evidence of Outcomes
The Spellings Commission and Its Aftermath of Criticisms
Does U.S. Accreditation Work?
Chapter 3: Quality: Committing to Excellence
A Commitment to a Pervasive, Enduring Culture of Excellence
A Culture of Relevance (Chapters 5–6)
A Culture of Community (Chapters 7–8)
A Culture of Focus and Aspiration (Chapters 9–12)
A Culture of Evidence (Chapters 13–16)
A Culture of Betterment (Chapters 17–18)
Interrelations Among the Five Cultures
Defining Program Excellence Through the Five Cultures
Defining Teaching Excellence Through the Five Cultures
Chapter 4: Why Is This So Hard?
Quality Continues to Be Defined by Reputation, Not Effectiveness
The Money Is Not There
A Culture of Isolation
A Culture of Reticence
Change Is Hard
A Culture of Silos
Colleges Are Not Always One Big Happy Family
Academic Freedom Is Misunderstood
Fuzzy Focus and Aspirations
We Do Not Put Our Money Where Our Mouth Is
A Culture Relying on Antecedents and Anecdotes
Emphasizing Assessment Over Learning
We Have Pockets of Mediocrity
Dimension I: A Culture of Relevance
Chapter 5: Integrity: Doing the Right Thing
Meet Your Responsibilities
Put Your Students First
Know Your Key Stakeholders and Meet Their Needs
Keep Your Promises
Serve the Public Good
Demonstrate That You Are Ensuring Quality and Meeting Your Responsibilities
Chapter 6: Stewardship: Ensuring and Deploying Resources Responsibly
Recognize That People and Their Time Are Your Greatest Resources
Ensure Your College’s Health and Well-Being
Put Your Money Where Your Mouth Is
Monitor Where Your Money Is Being Spent
Monitor the Impact of Your Investments
Deploy Resources Efficiently
Dimension II: A Culture of Community
Chapter 7: A Community of People
A Culture of Respect
A Culture of Communication
A Culture of Collaboration
A Culture of Growth and Development
A Culture of Shared Collegial Governance
A Culture of Documentation
Chapter 8: Leadership Capacity and Commitment
Capacity and Commitment
Empowered Leadership
Independent Leadership
Putting Your College’s Interests Ahead of a Third Party
Collaborative Leadership
Board Engagement
The Right People
Ongoing Education and Development
Dimension III: A Culture of Focus and Aspiration
Chapter 9: Purpose: Who Are You? Why Do You Exist?
Essential Activities: What Would You Keep Doing No Matter What?
Distinctive Traits: Why Should Anyone Enroll or Invest Here?
Underlying Values: What Are the Rationales for Your Decisions?
Target Clientele: Whom Do You Aim to Serve?
Use Systematic Evidence and Collaboration
How to Articulate Your Purpose
Chapter 10: Goals and Plans: Where Are You Going? How Will You Get There?
Identify Your Destinations
Articulate Your Destinations
Plans: How Will You Get There?
Integrate Goals and Plans Throughout Your College . . . Reasonably and Appropriately
Be Prepared to Attune and Adjust Your Goals and Plans
Chapter 11: Who Is a Successful Student?
What Do Students Need to Learn?
Identify Your Learning Outcomes
Articulate Your Learning Outcomes
Integrate Learning Outcomes Throughout Your College . . . Reasonably and Appropriately
Chapter 12: Helping Students Learn and Succeed
What Helps Students Learn?
What Helps Students Persist and Complete a Degree?
Designing Curricula to Help Students Learn and Succeed
The Role of the Liberal Arts and Sciences and General Education
Helping Students Learn and Succeed in Non-Traditional Venues and Modalities
Facilitating Transfer
Dimension IV: A Culture of Evidence
Chapter 13: Gauging Success
Gauging Student Success
Gauging Responsiveness to the Changing College Student
Gauging Economic Development Contributions
Gauging Contributions to the Public Good
Gauging Achievement of College Purpose and Goals
Gauging Student Learning
What About the “Ineffables”?
Chapter 14: Good Evidence Is Useful
Know Your Stakeholders and What Is Useful to Them
Tie Evidence to Key Goals
Aim for Reasonably Accurate and Truthful Evidence
Chapter 15: Setting and Justifying Targets for Success
Choose an Appropriate Perspective for Comparison
Set Justifiably Rigorous Targets
Set a Range of Minimal and Aspirational Targets
Have Clear Goals
Set Both Milestone and Destination Targets
Chapter 16: Transparency: Sharing Evidence Clearly and Readily
Form Follows Function
Make Clear, Meaningful Points
Tell Your Story in Your Voice
Make Evidence Easy to Find
Be Honest and Balanced
Dimension V: A Culture of Betterment
Chapter 17: Using Evidence to Ensure and Advance Quality and Effectiveness
Recognize and Celebrate Successes
Use Evidence to Advance Quality and Effectiveness
Use Evidence to Deploy Resources Prudently
Use Evidence to Refine Goals and Targets
Use Evidence Fairly, Ethically, and Responsibly
Chapter 18: Sustaining a Culture of Betterment
Foster a Culture of Community
Value Efforts to Change, Improve, and Innovate
The Perfect Is the Enemy of the Good
Document Evidence
Periodically Regroup and Reflect
Conclusion: Integrating and Advancing the Five Dimensions of Quality
Chapter 19: Demonstrating Quality to Accreditors
Use Accreditation Processes as a Tool and Lever
Understand What Your Accreditor Is Looking For . . . and Why
Start Early, with an Honest Appraisal of Where You Are
Understand Your Accreditor’s Emphasis on the Five Cultures of Quality
Organize Your Report and Supporting Documentation
Provide Good Quality Documented Evidence for Everything You Say
Put Shortcomings in Context . . . with Integrity
Respect the Reviewers’ Time
Chapter 20: Program Reviews: Drilling Down into Programs and Services
What Is a Quality Program?
Specialized Accreditation as a Form of Program Review
View Program Reviews as Cousins of Grant Proposals and Business Plans
Ensure Program Review Integrity and Value
Chapter 21: Where Do We Go from Here? A Six-Point Agenda for Ensuring and Advancing Quality
Know Your Stakeholders, and Make Your College Relevant and Responsive to Them
Encourage and Support Great Teaching and Learning
Put Your Money Where Your Mouth Is
Fight Complacency
Break Down Silos
Tell Meaningful Stories of Your Successes
How Can Higher Education Leaders and Others Help?
Three More Ideas for Accreditation
Can We Do This?
References
Index
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End User License Agreement
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Chapter 12: Helping Students Learn and Succeed
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Chapter 13: Gauging Success
Dimension IV:
A Culture of Evidence
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