Improving Communication Quality
Using the Reference Glossary (Introduction)
International Business English
Using Model Documents (Introduction)
Letters
Response: With Information and Directions
Response: To a Concerned Customer
Complaint: With a Request for Action
Complaint: With a Tactful Request for Aid
Memos
Request: For Clarification of a Problem
Summary: For an Executive Audience
Proposal: To an Antagonistic Audience
Request: With Informal Instructions
Technical: With a Recommendation
Status Report: With an Outcome Orientation
Personnel: With Suggested Procedures
Others
Resume: Problem-Solution Format
Executive Summary: For a Proposal (Financial Services)
Executive Summary: For a Proposal (Training)
Executive Summary: For an Audit
Procedure: For a Business Process
Procedure: For a Technical Process
18.116.60.62