Contents: Alphabetical

Preface

Improving Communication Quality

Contents

Foreward

Author Acknowledgements

Reference Glossary

Using the Reference Glossary (Introduction)

Abbreviations

Acronyms

Active/Passive

Adjectives

Adverbs

Agreement

Apostrophes

Appendices

Articles

Bias-Free Language

Bibliographies

Boldface

Brackets

British English

Capitals

Captions

Charts

Citations

Cliches

Colons

Color

Commas

Compound Words

Conjunctions

Contractions

Dashes

Decimals

Editing and Proofreading

Electronic Mail

Ellipses

Emphasis

English as a Second Language

Ethics

Exclamation Marks

False Subjects

Faxes

Footnotes

Fractions

Gobbledygook

Graphics for Documents

Graphics for Presentations

Graphs

Headings

Hyphens

Illustrations

Indexes

Intellectual Property

International Business English

Introductions

Italics

Jargon

Key Words

Letters

Lists

Managing Information

Maps

Mathematical Notations

Meetings Management

Memos

Metrics

Modifiers

Nouns

Numbering Systems

Numbers

Online Documentation

Organization

Outlines

Page Layout

Paragraphs

Parallelism

Parentheses

Periods

Persuasion

Photographs

Plurals

Possessives

Prepositions

Presentations

Project Management

Pronouns

Punctuation

Question Marks

Quotation Marks

Quotations

Redundant Words

References

Repetition

Reports

Resumes

Scientific/Technical Style

Semicolons

Sentences

Signs and Symbols

Slashes

Spacing

Spelling

Strong Verbs

Style

Summaries

Tables

Tables of Contents

Thinking Strategies

Titles

Tone

Transitions

Underlining

Units of Measurement

Verbs

Word Problems

Word Processing

Wordy Phrases

Writing and Revising

Model Documents

Using Model Documents (Introduction)

Letters

Response: With Information and Directions

Response: To a Concerned Customer

Response: To a Complaint

Complaint: With a Request for Action

Complaint: With a Tactful Request for Aid

Employment Reference

Employment Verification

Bid Solicitation

Sales: With a Soft Sell

Sales: Template/Mail Merge

Customer Service

Memos

Procedure

Request: For Clarification of a Problem

Summary: For an Executive Audience

Proposal: To an Antagonistic Audience

Request: With Informal Instructions

Technical: With a Recommendation

Recommendation

Status Report: With an Outcome Orientation

Safety: With a Mild Reprimand

Personnel: With Suggested Procedures

Response: With Instructions

Transmittal: For Attachments

Others

Resume: Problem-Solution Format

Resume: Performance Format

Resume Cover Letter

Minutes

Job Description

Executive Summary: For a Proposal (Financial Services)

Executive Summary: For a Proposal (Training)

Executive Summary: For an Audit

Marketing Fact Sheet

Mission Statement

Procedure: For a Business Process

Procedure: For a Technical Process

Technical Report

Web Page: With Informative Content

Index