Part II

Business Analyst as Project Leader

In this part of the book, we discuss some of the critical knowledge and skills needed by the business analyst in his or her role as one of the central project leaders.

In Chapter 4, we discuss team leadership, team development, and the role of the business analyst in building a high-performing requirements team and in helping the project manager build the project team. One of the contributing authors, Kimi Ziemski, explains the subtleties of working with teams during their development phases.

In Chapter 5, Ms. Ziemski explains why it is important for the business analyst to become a powerful communicator. She discusses communication building blocks and the value of active listening.

In Chapter 6, contributing author Richard Vander Horst shares his insights on how the business analyst and other project team leaders manage customer relationships, traversing the power struggles and political minefields that are ever-present on complex, large-scale change initiatives.