Measuring Project Performance/Quality

If you think measuring progress is hard, try measuring quality. Were the bolts holding the steel beams together put in properly? Are all the welds sound? How do you tell?

This is the hardest variable to track, and one that often suffers as a consequence. Also, so much attention tends to be focused on cost and schedule performance that quality of the work is often sacrificed. This can be a disaster, in some cases resulting in the filing of lawsuits against a company for damages that result from poor quality.

Project managers must pay special attention to the quality variable, in spite of the difficulty of tracking it.