Index
A
Academicians, collecting intelligence from
Acceptance, of intelligence contract
Access to ideas: definition of; examples of
Accountability: in intelligence contracts; for partnership activities
Adair, R.
Added value. See Value
Advertising
Agendas, meeting
Aggressive growth
Airline travel
Alliances, collecting intelligence from
Amusement
Animoto
Anschutz, P.
Appeals
Apple
Application, definition of
Arent Fox
The Artist (film)
Assessments: of opportunity’s value; of own weak points; of partnerships
Assumptions: changing; definition of; mind-sets and
Attention: description of; investigation after; methods for getting
B
Balestrero, G.
Battle Creek Toasted Corn Flake Company
Best practices
Better value: description of; generating
Bezos, J.
Bit Literacy: Productivity in the Age of Information (Hurst)
BMW
Books, browsing
Brand development
Brand extension
Brands: creating identification with; value of; in Value Webs
Branson, R.
Bridge to Work program
Brown bag luncheons
Budgets: competitive intelligence in; costs of innovation and
Business Case for Product Philanthropy (Ross)
Business plans: example of; to prepare Value Well
C
Calls to action
Cancelosi, T.
Capacity
Capacity building. See Innovation capacity building
Carlson, C.
Cell phones
Central Intelligence Agency (CIA)
Cereal companies
Certification exams
Certified (Human Resources Certification Institute)
Challenger disaster
Change, expert input on
Chief human resources officer (CHRO)
Children's websites
Cloud computing: description of; example of
Clyde's Restaurant Group
Cohesion, description of
Columbia Lighthouse for the Blind
Committee Encouraging Corporate Philanthropy
Communication: of data; to identify Value Drivers; importance of; in leadership messages; with right people; for shared stakes
Community, of customers
Competition: collecting intelligence from; as force of disruption; pretending to be
Competitive advantage
Competitive analysis
Competitive intelligence
Computers, interacting with
Conferences
Connections
Content, irresistible
Contractual partnerships
Controversial issues, due diligence for
Costs, of innovation
Creative deviants
Creative Good
Creative tension
Crowdsourcing
Culkin, D.
Customer experiences
Customer relationship management (CRM) systems
Customer relationships
Customer-centric systems
Customers: collecting intelligence from; communities of; creating shared stake with; in diffusion of innovation; disruptions related to; as evangelists; journey of; new business models related to; posing as, for intelligence collection
Customer-value mind-set
D
Data: presentation of; sources of; storage of
Data analytics
Data collection systems
Decision making, in value assessments
Deloitte
Deltek, Inc.
Denning, S.,
Design
Detractors, collecting intelligence from
Diffusion, of innovation
Diffusion of Innovations (Rogers)
Digital immigrants
Digital natives
Dinners
Direct mail
Disruption, exploiting: benefits of; of competitive forces; of customer challenges; customer involvement in; flexibility and responsiveness in; need for; of new business models; Opportunity Window for; overview of; of technological advances; tips for successful; value assessment in
Disruption, forces of
Dissatisfaction
DME Holdings, LLC
Donations, charitable
Down-hole technology
Due diligence: in information gathering; intelligence agents and
E
Early adopters
Early majority
Economic downturn
Educational deficiencies
Eggers, W. D.
E-mail Overload (Hurst)
Emergent properties
Employee giving programs
Encyclopedias
Engagement: examples of; four thresholds of
Europe, unemployment in
Evaluation, of ideas
Evangelists, customers as
Executive symposia
Experimental theater
Experimentation
Experts: collecting intelligence from; in idea development; for intelligence gathering; talking to
F
Fear
Feinstein, H.
The Fifth Discipline (Senge)
Financial models
First contact, with customer
First engagement, with customer
First sale
Flexibility: in disruption exploitation; need for
Foreclosures
Foundations
Framing Hope Product Donation Program
Frontline executors, collecting intelligence from
G
Game mechanics
Garrison, K.
Gas fires
Gasoline station owners
Generative relationships
“Global Expansion and International Partnerships” (Balestrero)
Goal setting: collecting intelligence for; in due diligence process
Goals statement
Good360.org
Governing by Network (Eggers)
Government, trust in
Government 2.0 (Eggers)
H
Hallberlin, C.
Health care industry
Hellfighters (film)
Hewlett-Packard (HP)
High stress zone
High-risk situations
Historic events
The Home Depot
Housing, rental
Human Resources Certification Institute (HRCI)
Hurst, M.
I
Idea development protocol
Idea management: description of; innovation profit cycle and; role of; software for; tasks of
Ideas: versus innovation; in value assessments
Identification, creating
If We Can Put a Man on the Moon: Getting Big Things Done in Government (Eggers)
Impact, definition of
Indiana University in Bloomington
Industry giants
Inflection points: customer involvement in; definition of; description of; discovery of; effective use of; effects of; examples of; expert input regarding; importance of; key points for; tactics for; types of; in ValueGram
Influencers, collecting intelligence from
Informal partnerships
Information technology: collecting intelligence about; expert input on
Infrastructure: slow growth and; Soar tactic and
Inner worlds
Innovation: barriers to; definition of; description of; diffusion of; examples of; four targets of; versus ideas; inspiration for; seven key activities for;
Innovation capacity building: customer involvement in; description of; expert input on; foundation for
Innovation foundation: components of; description of; illustration of; importance of; key function of
Innovators
Intelligence: benefits of; definition of
Intelligence agents
Intelligence collection: areas of; to capture attention; core steps in; to create shared stakes; customer involvement in; description of; examples of; expert input on; external providers on; to identify Value Drivers; lack of; neutrality in; profit cycle and; to spot trouble brewing; tools for; in ValueGram
Intelligence contract: elements of; sample of
Intensity, definition of
Internet, as source of intelligence
Interviews, for intelligence collection
Investigation, prompting
iPad
iPhone
iTunes
K
Kahan, S.
Katz, M.
Kellogg, W.
Key indicators, in data presentation
Knowledge events
Knowledge management;
Kortright, H.
Kotter, J.
L
Laggards
Late majority
Leadership: competencies of; in customer-centric value building; effective messages of; force of competition and; role of; tasks of
Leadership mandate: definition of; examples of
Learning events
Lee, C.
Legal issues: due diligence for; intelligence contracts and
Lerner, M.
Life Magazine
Light the Way 5k run
Listening, to identify Value Drivers
Long-term care
Low stress zone
M
Macro tools
Macro world
Market conditions: collecting intelligence about; Value Surges
Market dominance
Market forces, as barrier to innovation
Martin, R.
Mass customization
Maturation, of ideas
Measures of success
Media blitz
Meetings, for value assessment
Micro frontier
Middle East
Mind-sets
Minoxidil
Missives
Mobile phones
Mobilizing Knowledge Networks for Development
Models, business: exploiting; new types of
More value: description of; generating
Mortgage crisis
Music
Musk, E.
Muve Music
N
NASA
National Apartment Association (NAA)
Needs, of customers
Negative inflection points: definition of; description of; illustration of
Neibergall, S.
Neutrality, in information gathering
New value: creation of; description of; sources of
Nodes
O
Objectives, of intelligence contract
Occupy Wall Street
Oil business
OPEC. See Organization of Petroleum Exporting Countries
Open houses
Open seminars
Operational pressures: description of; examples of; in profit cycle
Operations: customer-centric; for Value Well
Opportunity value
Opportunity Window: description of; flexibility and responsiveness in
Optimizing performance
Organization of Petroleum Exporting Countries (OPEC)
Organizational capabilities
P
Panaggio, M.
Parker, K.
Partners, collecting intelligence from
Partnerships: building; definition of; examples of
Peace Corps
Peet’s Coffee & Tea
Perceived benefit, of value
Personnel Accreditation Institute
Perspective, shifting: customer involvement in; description of; expert input on; keys to success in; need for; techniques for
Phone industry
Pivoting
Plaskon, C.
Pluschkell, P.
PMI. See Project Management Institute
Policymakers/political leaders, collecting intelligence from
Positive impact: example of; as leadership competency
Positive inflection points: definition of; description of; illustration of
Presentations: of intelligence gathering results; in value assessments
Price points
Priming the Gap
Printing industry
Product delivery
Product giving
Product releases
Productive stress zone
Profit Cycle
Project Management Institute (PMI)
Public Innovator’s Playbook (Eggers)
Publishing industry
Q
Quartermaine Coffee Roasters
Questions, from customers
R
Rapid response scenarios
Real estate industry
Re-commerce
REI
Reinforcing business
Rejecting innovation
Rental housing
Repeat business
Research, conducting
Researchers, collecting intelligence from
Resource providers
Resources, collecting information about
Responsiveness: collecting intelligence about; core competencies in; in disruption exploitation; need for
Results, sharing: data presentation for; of information gathering
Retirement communities
Revenue generators
Right people, talking to
Rogaine
Rogers, E.
Role-playing
Ross, J.
Royal Dutch Shell
S
Sales receipts
Scale, economies of
Scheumann, R.
Science
Scope, of intelligence gathering
Secret shopping
Senge, P.
Sensationalism
September 11 tragedy
Shared stake
Sharing stories
Shell oil company
Shift to Ascent tactic: description of; illustration of; in Turnaround maneuver
Short sales
Simulations
Situational harmony
Slow growth
Smartphones
Smith, J. W.
Soar tactic: description of; example of; illustration of; in Turnaround maneuver
Social architects
Social enterprises
Social learning systems
Society of Human Resource Professionals
Software
Space exploration
SpaceX
Special Weapons and Tactics teams. See S.W.A.T. teams
Speedy responses
Spigit
Stakeholders: collecting intelligence from; in informal partnerships
Step Down: definition of; description of; versus Vertical Drop
Step Up: definition of; description of; illustration of
Stop the Drop tactic: description of; illustration of; in Turnaround maneuver
Storytelling
Strategic and Competitive Intelligence Professionals
Strategic Choice Architecture
Strategic human resources
Streaming music
Stress, innovation: description of; example of; illustration of; reducing; zones of
Success stories, sharing
Superstition, as weakness
Suppliers, collecting intelligence from
S.W.A.T. (Special Weapons and Tactics) teams
T
Talent: acquiring and developing; collecting intelligence from; role of
Target audience
Targeted growth
Task Managers Workstation
Taxonomies
Tea Party
Technical experts
Technological advances: customer involvement in; exploiting; as force of disruption; new value and; news about; as source of new value
Technology: effects of; as source of new value
Terms and conditions, of intelligence contracts
Theater
Thematic Groups: definition of; examples of;xv; origin of;xiv; role of
Thought leaders
Three Decades of Scenario Planning in Shell
Timeline, of intelligence contract
Tisinger, J.
Traditional innovation S-curves: illustration of; meaning of
Traditional operations
Transactions
Transit organizations
Transparency, in due diligence
Trials, of ideas: description of; to prepare Value Well
Trouble, brewing
Trust building
Trust, in government
Tufte, E.
Turnaround maneuver: description of; example of; illustration of
U
Unconventional thinking
Unemployment
Universal Studios
University of Toronto
Upjohn
Uptake: description of; expert input on; shared stake in success and; thresholds of engagement and; tips for success of; Value Pulses and
Urbanization
US Census
V
Value: assessment of; customer-centric model of; description of; expert input on; facets of; generating; intelligence contracts and; Opportunity Window for; perceived benefit of; subjective nature of; subjectivity of; transactions in; types of, for exploitation
Value Assessment Protocol
Value chain: definition of; isolating and examining
Value Drivers: definition of; examples of; identifying; ValueGram and
Value Objects: definition of; examples of; identifying
Value Pulse: benefits of; creating; definition of; examples of; keys to success of
Value Surge
Value Webs
Value Well: benefits of; description of; example of; exhausting; identifying and preparing for
ValueGram: purpose of; steps in
Vasquez, G.
Vendors, deals with
Vertical Climb: definition of; description of; illustration of
Vertical Drop: definition of; description of; versus Step Down
Videos
Virgin Galactic
Vision, crafting
Visionaries, collecting intelligence from
Visiting Nurse Foundation (VNF)
Visual displays, for data presentation
W
Wall Street Journal
Wayne, J.
Weaknesses, assessment of
Webinars
Webkinz
Weinberg, C.
What’s the Big Idea? Creating and Capitalizing on the Best New Management Thinking
’wichcraft
Working sessions
World Bank;
X
Xerography
Xerox