About the Authors

Eric G. Flamholtz, PhD

Eric G. Flamholtz is Professor Emeritus of Management at the Anderson Graduate School of Management, University of California at Los Angeles, and president of Management Systems Consulting Corporation, which he founded in 1978.

Flamholtz received his PhD degree in 1969 from the University of Michigan, where he served on the staff of the Institute for Social Research under the direction of Rensis Likert. His doctoral dissertation, “The Theory and Measurement of an Individual's Value to an Organization,” was co-winner of the McKinsey Foundation for Management Research Dissertation Award.

Flamholtz has also served on the faculties at Columbia University and the University of Michigan and has been a faculty fellow at Price Waterhouse & Co (now Pricewaterhouse Coopers).

He also served for eight years as a member of the Board of Directors of 99 Cents Only Stores (“NDN”), a NYSE company, where he was Chair of the Compensation and Strategic Planning Committees, before that company was taken private in a transaction in 2012.

He has broad interests in management and has done research on a variety of management topics, ranging from accounting and human resource management to organizational development and strategic planning. Dr. Flamholtz has conducted research projects for the National Science Foundation, the National Association of Accountants, and the U.S. Office of Naval Research.

The author of more than 100 articles and chapters on a variety of management topics, Flamholtz published Human Resource Accounting: Advances in Concepts, Methods, and Applications in 1985. He also published The Inner Game of Management, co-authored with Yvonne Randle, in 1987, Effective Management Control: Theory and Practice in 1996, and Changing the Game: Organizational Transformations of the First, Second, and Third Kinds, co-authored with Yvonne Randle, in 1998. He has also published Corporate Culture: The Ultimate Strategic Asset, in 2011, and will be publishing a book on successfully managing family businesses in 2016.

As a consultant, Flamholtz has extensive experience with firms ranging from entrepreneurships to members of the New York Stock Exchange and the Fortune 500. He has presented seminars and management development programs for organizations in Australia, Belgium, China, France, Germany, Greece, Kazakhstan, Mexico, the Philippines, Poland, Russia, Sweden, Singapore, and Vietnam, as well as throughout the United States.

In 2007, Eric received the “Distinguished PhD Alumni Award” form the Ross School of Business at the University of Michigan “in recognition of his contributions to and excellence in management and organization.” In 2012, he was appointed Honorary Professor at the International Academy of Business, Kazakhstan. In 2014, Flamholtz was one of four people selected to receive a “Distinguished Alumni Award” from Washington University in St. Louis, where he received his MBA.

Yvonne Randle, PhD

Yvonne Randle is Executive Vice President of Management Systems. Over the past 30-plus years, Dr. Randle has helped the leaders of companies (ranging in size from small entrepreneurships to members of the Fortune 500) develop and implement effective strategic plans, create systems for managing their companies' cultures, design and deliver leadership development programs, create and manage effective organizational structures, and implement well-designed performance management systems. Dr. Randle serves as a lecturer at the Anderson School at UCLA.

Her clients have included Amgen, Baskin-Robbins, Bell-Carter Foods, EAS, Emergent BioSolutions, GOJO Industries, Grocery Outlet, Guggenheim Partners, Guilford Pharmaceuticals, Inova Health System, Le Pain Quotidien, LifeScan (a subsidiary of Johnson & Johnson), MannKind Corporation, Infogix, Melvin Simon & Associates (now Simon Property Group), Mövenpick (Switzerland), Navistar, PacifiCare, PowerBar, Princess Cruises, Robbins Brothers, Rose Hills, Pardee Homes (a Weyerhaeuser company), Southern California Edison, Techmer PM, Surgitek (subsidiary of Bristol Meyers), the Kusto Group (Kazakhstan), Tommy Bahama, and Vans.

Yvonne has worked with a number of nonprofit organizations during her tenure with Management Systems. Her nonprofit clients have included Head Start (where she is a nationally recognized resource), Crystal Stairs, Southern California Presbyterian Homes, the American Legion, Pasadena Unified School District, the National Association of Women Business Owners (at the local and national levels), the Los Angeles Junior Chamber of Commerce, Interfaith Family, the Los Angeles Education Foundation, Stanislaus County Child and Family Services Division, Cen-Clear Child Services, Encounter, Footsteps, and Delta Dental of Missouri. Dr. Randle has also presented seminars and workshops for organizations such as TRW, Intel, the American Legion, Hughes Electronics, NAWBO-LA, SHRM, and the Forbes Presidents Forum.

Dr. Randle is the co-author of The Inner Game of Management, Changing the Game: Organizational Transformations of the First, Second, and Third Kinds, Leading Strategic Change, and Corporate Culture: The Ultimate Strategic Asset. Her co-authored book on successfully managing family businesses will be published in 2016.

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