About the Contributors

GARY A. WILLIAMS is the founder and CEO of wRatings Corporation.

ROBERT B. MILLER has more than 40 years of experience in sales, consulting, and executive management, and is a coauthor of several business books.

ROBERT B. CIALDINI is the president of Influence at Work and a professor emeritus of marketing at Arizona State University.

DEBORAH TANNEN is a professor of linguistics at Georgetown University.

JAY A. CONGER is the Henry R. Kravis Research Chair in Leadership Studies at Claremont McKenna College.

LESLIE PERLOW is the Konosuke Matsushita Professor of Leadership at Harvard Business School.

STEPHANIE WILLIAMS is a principal at North Star Consulting and a former Harvard Business School research associate.

NICK MORGAN is the CEO and founder of Public Words, a communications consulting firm.

STEPHEN DENNING, formerly the program director of knowledge management at the World Bank, works with organizations on leadership, management, innovation, and storytelling.

KIMBERLY D. ELSBACH is a professor of management at the University of California, Davis.

JOHN HAMM is a general partner at VSP Capital in San Francisco.

HOLLY WEEKS teaches and consults on communications issues. She is an adjunct lecturer in public policy and leadership at Harvard’s Kennedy School of Government.