INDEX

achievement, sense of, and motivation, 144, 145, 149, 150151, 162

active listening, 251, 252

adviser approach, and performance, 7

Affectiva, 262

African American women. See Black women

agile development, in lean start-ups, 307309, 310

agility, 317320

decision-making hierarchies and, 319320

emotional, 28

HR functions and, 318319

project funding and, 319

AI. See artificial intelligence (AI)

airline industry, 7475, 9394

aluminum industry, 365

Amabile, Teresa M., 159176

Amazon, 261, 264265, 268, 276

Amazon Web Services, 313

AMC, 86, 87

American Fuel and Petrochemical Manufacturers, 337

American Motors, 414

American Petroleum Institute Quarterly, 385386

Ancona, Deborah, 321330

anger, expressing, 4749

Anthony, Scott D., 179

anticipatory grief, 400, 401

Apple, 86, 97, 114, 117, 167, 438

Aptonomy, 262

Aravind Eye Care System, 356359

architecting leaders, 324, 327328, 329

artificial intelligence (AI), 257272

coining of term, 258

current applications of, 259261

image recognition and, 259261

narrow applicability of systems based in, 262263

risks and limits in using, 268270

unrealistic expectations about, 258, 259

See also machine learning (ML)

Asian American employees

changing names and, 46

cultural stereotypes and, 5051

AT&T, 333

authenticity, 4356

anger and, 4749

Asian American stereotypes and, 5051

clothing and, 4445, 55, 56

communication styles and, 4647, 4951, 5253

expectations about physical appearance and, 4344

hairstyles and, 4546, 5354

job interview impressions and, 4546

leadership and, 5556

names and, 46

organizational cultural notions of professionalism and, 4950, 5253, 5455

authority

new managers and, 185190

persuasion and, 236239

auto industry

blue ocean creation in, 84, 85, 9496

Ford’s marketing approach in, 377378

fuel substitutes and, 382

global competition in, 414, 415, 416, 417

mass production pressures in, 376377

solar power and, 380

Bank of America, 361

barriers to entry

competition and, 6063

global competition and, 429

Barzun, Jacques, 365, 388

Becoming a Manager (Hill), 182

Beethoven, Ludwig van, 6

behavioral science, and personnel management, 147

Behnam, Rostin, 333

Berinato, Scott, 399403

Bernstein, Amy, 4356

Berscheid, Ellen, 229

Bertrand, Marianne, 216

big data, 274275, 283

Black people

authenticity and gender in. See Black women

names, in job application process, 216

sharing experiences of racism, 220

Whitening of résumés by, 217

Black women

authenticity and appearance of, 4346, 5355, 56

communication styles of, 5253

hairstyles and, 4546, 5354

Blank, Steve, 303316

blue oceans

definition of, 80

economic growth from creating, 8283

incumbents’ creation of, 8588

technology innovation and, 84, 8587

ways of creating, 80

blue ocean strategy, 7996

barriers to imitation created by, 9394

brand equity and, 8889

challenges in, 8384

Cirque du Soleil and, 7980, 9091, 93

defining characteristics of, 8993

definition of, 8081

differentiation and low cost in, 9092

Ford and, 9496

reconstructionist view in, 93

red ocean strategy versus, 90

strategic moves, as unit of analysis in, 88

Blue River Technology, 309

Bower, Joseph L., xi, 97119

brand equity, and blue ocean strategy, 8889

brand identification, as barrier to entry, 60

Brehm, Jack W., 235

Brehm, Sharon S., 235

Brescoll, Tori, 47

Brown, Tim, 341362

Brynjolfsson, Erik, 257272

Buford, Bob, 17

business model canvas, 305, 306, 310

business plans, and lean start-ups, 304305

buyers

choosing, 6768

power of, and competition, 6667

Camden, New Jersey, police reform in, 222

Canon, 97, 414, 416, 417, 418, 420, 421, 428, 429, 435, 440

capital requirements, as barrier to entry, 6061, 64

carbon reduction

building into strategy, 333339

policies, 333

career planning

experimenting in, 179

multiple careers in, 177180

second half of your life and, 1519

Carmichael, Sarah Green, 4356

Caterpillar, 97, 414, 417418

CDC, 108, 116117

CEOs

change process and, 124125, 131, 134135

See also executives

Chamorro-Premuzic, Tomas, 209212

change, leading, 121135

change process, 121135

architecting leaders and, 327328

communicating vision in, 128129

creating a guiding coalition in, 125126

creating a vision in, 126127

institutionalizing in company culture, 134135

new manager’s responsibilities in, 193194

removing obstacles in, 130131

sense of urgency in, 122125

short-term wins in, 132133

steps in, 123

Christensen, Clayton M., xi, 97119

Chrysler, 84, 85, 416, 438

Churchill, Winston, 6

Cialdini, Robert B., 227242

Cioffi, Delia, 234

cinema industry, 86, 87

Cirque du Soleil, 7980, 9091, 93, 94, 95

climate change, 333, 337

Climate Group, 335

clothing choices

authenticity and expectations about, 4344, 55, 56

job interview impressions and, 4546

as workplace uniform, 4445

Coca-Cola brand, 7273, 417

collaboration

design thinkers and, 345

global competition and, 426, 430

command and control, 296, 321, 325

commercial space industry, 391398

centralized, government-led programs and, 392393

policy frameworks needed for, 395397

private sector in, 393394

space-for-earth economy and, 391392, 394395

space-for-space economy in, 392, 393, 397

communication, 243256

active listening and, 251, 252

anger expression by women and, 4749

authenticity and, 4647, 4951, 5253

barriers, 243, 244, 248, 250251

boss-subordinate relationship issues in, 248249

directness by women in, 4953

evaluation, as barrier to, 243, 244, 250

listening with understanding in, 243, 244248

managerial paradox in, 252

motivation and, 142

responsibility for, and managing oneself, 1415

trust and, 251252

two-way, 143

of vision in change process, 128129

zero-carbon commitment and, 339

Compaq, 84, 86, 88, 107

competency models, 2324

competition, 5771

conditions affecting, 64, 7071

design thinking and, 343

five forces shaping, xi, 5759, 74

global (see global competition)

positioning the company and, 7273

power of buyers in, 6667

power of suppliers in, 6566

price and, 74

profit potential of an industry and, 57, 59

rivalry in, 6970

strategy formulation and, 5759, 77

substitute products or services in, 69

supplier and buyer selection in, 6768

threat of entry and, 6064

competitive advantage

global rivals and, 413, 415, 425

PepsiCo’s design thinking and, 348349

strategy and, 83, 413414

competitive innovation, in global competition, 426430

competitor analysis, by multinationals, 414416

computer industry

blue ocean creation in, 84, 8687, 88

disruptive technologies in, 97, 99, 102103, 106108, 111, 114117

NEC’s strategic intent in, 417

confidence, versus competence, 209210

Conner Peripherals, 107, 108

consistency, and persuasion, 233236

Consortium for Research on Emotional Intelligence in Organizations, 25

Control Data Corporation (CDC), 108, 116117

Corning Glass Works, 364365

corporate challenges, and global competition, 421424

cost

differentiation in, 9092

disruptive technologies and, 103104

Ford’s Model T and, 9596

cost disadvantages, as barrier to entry, 61

counseling, and motivation, 143

Covey, Stephen R., 296297

Covid-19 pandemic, 399, 402, 405, 406

Crick, Francis, 159160

CTR, 84, 86. See also IBM

culture

Asian American stereotypes in, 5051

cleanliness and, 55

corporate (see organizational culture)

customer development, in lean start-ups, 305307, 309, 310

Daily Progress Checklist, 174175

data scientists, 273283

big data and need for, 274275, 283

challenges in working with, 275276

demand for, 266, 275

educational resources for, 266, 278280

finding, 279

hiring strategies for, 280281

LinkedIn’s early use of, 273275

skills of, 276278

workplace and, 281282

Davenport, Thomas H., 273283

David, Susan, 2830

Davis, Harry, 228229

decision-making approach

organizational agility and, 319

performance and, 7

Deep Instinct, 261

deep learning, 264

Dell, 84, 86

design thinkers

finding, 360

full-cycle assignments for, 360

involving, in innovation process, 360

personality profile of, 344345

design thinking, 341362

Aravind Eye Care System and, 356359

Bank of America’s Keep the Change innovation and, 361

as competitive asset, 343

definition of, 342

innovation and, 349, 360362

Kaiser Permanente and, 343350

PepsiCo and, 346349

prototyping in, 345349

Shimano bike project and, 351356

three phases in, 351, 352353

Deutsche Post DHL, 337

Disabled American Veterans, 230231

discrimination

fence analogy for, 224225

manager’s awareness of, 216, 218

people of color and awareness of, 217

pipeline problems and, 218

strategies for combating, 221222

White people’s awareness of, 215

See also racism

disruptive innovation, xi, 112113, 118

disruptive technologies, 97119

characteristics of, 99100

cost structures and revenues and, 103104

creating a separate organization for building, 116117

customers and company responses to, 98, 99

defining strategic significance of, 109111

hard-disk-drive industry and, 100104, 106108, 111, 112, 115116

identifying, 108109

income gap between rich and developing countries and, 113

independence of spin-offs producing, 117118

internal disagreements about, 109

locating initial market for, 111116

performance attributes of, 99100, 101, 103105, 109111, 113, 114

resource-allocation processes and response to, 105108, 114

reverse innovation versus, 112113

Seagate example in, 105108, 111, 115

distributed leadership, 321322. See also nimble leadership

distribution channels, as barrier to entry, 61

diversity initiatives

employees’ reactions to, 214215

fairness in, 223224

high quality and standards in, 224225

negative impact of, 216

recruitment issues and, 218219

resentment in, 214215

White employees’ perception of, 215216

See also racial equity

Donham, Wallace Brett, ix

Dorf, Bob, 310

Dr Pepper brand, 7273

Drucker, Peter F., xi, 119, 74

dry cleaning industry, 366

DuPont, 364365, 370

Dweck, Carol, 330331

Eagly, Alice, 211

eBay, 80, 93, 276

economies of scale, as barrier to entry, 60, 64

Edison, Thomas, 341342, 356, 361, 372

Edmondson, Amy C., 405411

Eisenhower, Dwight, 5

electric utilities industry, 366367

electronics industry

design in, 343

growth cycle in, 368, 380, 386

Japanese competition in, 430

market issues and, 384385

maturity of, 434

research and development in, 383384

EMC, 278

Emerson, Ralph Waldo, 26

emotional agility, 28

emotional intelligence, 2141

empathy and, 22, 3639

evaluating, 2324

five components of, 22, 23

gender differences in, 210

leader’s need for, 21

motivation and, 22, 3436

possibility of learning, 2526, 41

self-awareness and, 22, 2631

self-regulation and, 22, 3134

social skill and, 22, 3941

emotions

anger and, 4749

identifying intensity of, 29

labeling of, 28, 29

listening with understanding and, 246247

list of, 29

naming of, 28, 29, 402403

understanding, 2830

women’s expression of, 4749

writing and processing, 2930

empathy

definition and hallmarks of, 22

design thinkers with, 344

emotional intelligence and, 3639

globalization and, 38

importance for leaders, 3738

racial equity and, 219221

retention of talent and, 38

enabling leaders (type), 324, 326, 327

Enam, Zayd, 267

Enlitic, 262

entrepreneurial leaders, 324

entry barriers, and competition, 6063

environmental determinism, in red ocean strategy, 9293

EP100 initiative, Climate Group, 335

Equal Justice Initiative, 220

equity, in the workplace. See gender equity; racial equity

ethics, and managing oneself, 8

evaluative tendency, and communication, 243, 244, 250

Evans, F. B., 229

EV100 initiative, 336337

executives

change process and, 122, 124, 125, 126, 128, 129, 134135

emotional intelligence and, 21

IQ and technical skills for, 21

See also CEOs; leaders

experience curve, as barrier to entry, 6263

feedback, in learning emotional intelligence, 26

feedback analysis, 2, 3

feedback loops, 176

five forces framework, xi, 74

Floyd, George, 215216, 220

Ford, Henry, 89, 95, 377378

Ford Motor Company, 377378

blue ocean creation by, 86, 88, 94, 9496

global competition and, 417, 421, 423, 430, 435

Frenzen, Jonathan, 228229

Freud, Sigmund, 210

fringe benefits, and motivation, 140141

Fujitsu, 420, 430, 435

fundraising, 230231

Gabarro, John J., 250252

Galbraith, John Kenneth, 375

Garfield Innovation Center, Kaiser Permanente, 350

Garner, Randy, 234

GE, 60, 281, 283, 315, 434, 435436

gender, and personality traits, 210

gender bias, and artificial intelligence, 269

gender equity

management’s lack of, 209

women’s experience of sexism and lack of, 197208

generic strategies, 414

Ghosh, Shikhar, 303

global competition

competitive advantages in, 425

competitive collaboration in, 426, 430

competitive innovation in, 426430

corporate challenges used in, 421424

labor costs and, 424

managerial performance and, 436438

multinationals’ competitor analysis of, 414416

process of surrender in, 431, 432433

remaking strategy for, 415416

strategic analysis tools and, 434435

strategic business units and, 435437

strategy rules in, 431

workers’ commitment to goals in, 424425

globalization, and empathy, 38

Glovsky, Richard D., 202203

GM, 84, 85, 430

goals

achievement of, by successful people, 285289

self-awareness of, 27

Godfrey, Joline, 205

Goldman, Jonathan (data scientist), 273274, 281

Goleman, Daniel, 2141

Google, 261, 266, 276, 278, 281, 336

Gore & Associates, 321322, 324, 330

Gothelf, Jeff, 317320

government policy, as barrier to entry, 6163

Govindarajan, Vijay, 112113

Grant, Heidi, 285289

Greylock Partners, 275

grief, 399403

stages of, 400401, 402

techniques for dealing with, 401403

grit, 287

grocery stores, 367368

growth industries, 363390

customer-oriented management of, 364365

examples of decline of, 366368

management failure in, 363364

population myth and, 369370

product development lags in, 379381

research and development threats to, 383

self-deceiving growth cycle in, 368369

growth mindset, 330331

Hadoop, 275, 276, 279

hairstyles, and authenticity, 4546, 5354

Hamel, Gary, 75, 413441

hard-disk-drive industry, 100104, 106108, 111, 112, 115116

Hawken, Paul, 207

Hawthorne experiment, 143

Henderson, Bruce, 75

Heraud, Jorge, 309

Herzberg, Frederick, 137157, 162

Hill, Linda A., 181196

hiring process

combating racism in, 223, 224225

data scientists and, 280281

fairness in, 223224

job requisitions in, 318

maintaining high quality and standards in, 224225

organizational agility and, 318

pipeline problems in, 218

predicting job performance during, 225

recruitment issues and, 218219

Whitening of résumés and, 217

White-sounding versus Black-sounding names in, 216

Hoffman, Reid, 274

Homkes, Rebecca, 74

Honda, 414, 416, 417, 418, 428, 435

human relations training, 141

hybrid workplaces, 405411

managerial complexity in, 407

psychological safety and, 406407, 408, 410

strategies for managers in, 407411

hygiene factors, in motivation, 144146, 147148, 154155, 156

Ibarra, Herminia, 52, 179

IBM, 84, 86, 88, 97, 98, 103, 106, 114115, 280, 420, 421, 428429, 435

ideation phase, in design thinking, 351, 352353

IDEO, 343, 345, 351, 361

Ignatius, Adi, ixxii, 346349

ImageNet, 259, 261, 262

image recognition systems, 259261

Imber, Amantha, 179

Immelt, Jeff, 112

implementation phase, in design thinking, 351, 352353

income gap, and reverse innovation, 113

industrial engineering, and personnel management, 147

industry groups, and zero-carbon policies, 337

Infinite Analytics, 261

infrastructure gap, and reverse innovation, 113

ING bank, 329330

inner work lives, 161165

catalysts and nourishers in, 163, 168170

importance of meaningful work for, 166168

knowledge workers’ experience of, 161162

managers’ actions affecting, 162163, 165

managers’ support for, 168171, 176

mood changes and, 163165

motivation and, 164165

progress and setbacks in, 163164

small wins affecting, 165166

innovation

competitive, 426430

design thinking and, 349, 360362

disruptive, xi, 112113, 118

global competition response and, 419420, 426430

reverse, 112113

types of leaders for, 321330

inspiration phase, in design thinking, 351, 352353

integrative thinking, in design thinkers, 344345

Intel, 116117

intelligence (IQ)

emotional (see emotional intelligence)

executive’s need for, 21, 24, 41

Intuit, 95, 281, 315

Isaacs, Kate, 321330

Jackman, Jay M., 204206

Japan

automakers in, 84, 85, 414, 418

global competition and, 414, 415, 416, 417

PepsiCo’s design of products for, 348

job dissatisfaction, factors affecting, 144146

job enrichment, 149157

description of, 148149

horizontal job loading versus, 148150

impact of changes from, 156157

steps for, 154156

vertical job loading principles and, 149

job participation, and motivation, 142143

job requisitions, 318

Jobs, Steve, 167, 180, 211

job satisfaction, factors affecting, 144146

Johnson, Lyndon, 5

Johnson Controls, 335

Jope, Alan, 337

Jordan, Michael I., 264

JPMorgan Chase, 265

Kaiser, Cheryl, 216

Kaiser Aluminum & Chemical Corporation, 365

Kaiser Permanente, 343350

Kang, Sonia, 217

Kaplan, 282

Kaufmann, Mike, 220

Kennedy, John F., 5

Kessler, David, 399401

Kim, W. Chan, xi, 7996

Kindred, 265

KITA (kick in the pants) approach to motivation, 137139

Klamka, Jake, 278280

Klawe, Maria, 224, 225

Kodak, 64, 428429, 435

Komatsu, 414, 416, 417418, 422423

Kotter, John P., 121135

Kramer, Steven J., 159176

Kübler-Ross, Elisabeth, 399, 402

labeling, of emotions, 28, 29

labor costs, and global competition, 424

Laliberté, Guy, 79

Land, Edwin, 111, 113

leaders

architecting (type), 324, 327328, 329

becoming a leader (see new bosses)

change process and, 121135

character traits needed for, 209, 211

competency models for identifying, 2324

confidence versus competence in, 209210

dealing with emotions by, 28

enabling (type), 324, 326, 327

entrepreneurial, 324

emotional intelligence and, 2141

empathy of, 22, 3639

growth mindset in, 330331

incompetent men as, 209212

IQ and technical skills for, 21

motivation of, 22, 3436

self-awareness of, 22, 2631

self-regulation of, 22, 3134

social skill of, 22, 3941

types of, in innovative companies, 321330

women as authentic leaders, 5556

leadership

authentic, 56

emotional intelligence and, 21, 25

empathy and, 37

motivation to achieve in, 36

need for, during change, 124

personality traits for, 209, 210211

self-regulation in, 33

social skill and, 41

unbalanced gender ratio in, 209

women’s paths to, 212

leadership programs, for new leaders, 182

lean manufacturing, 310

lean start-ups, 303316

agile development in, 307309, 310

benefits of using, 311313

business model canvas in, 305, 306, 310

business plans and, 304305

customer development approach in, 305307, 309, 310

development costs and financing and, 313

development of concept of, 309310

established corporations and practices from, 314315

principles of, 305306

small businesses and, 313314

teaching of, in business schools, 314

traditional approach versus, 312

learning

emotional intelligence, 2526, 41

limbic system and, 25

machine. See machine learning (ML)

in performance, 68

learning style, and performance, 68

LeasePlan, 336337

LeCun, Yann, 265

Levitt, Theodore, xixii, 77, 363390

LinkedIn, 179, 273275, 276, 278, 279

liking, and persuasion, 228230

limbic system, and learning, 25

listener approach, and performance, 45

listening with understanding, 243, 244248

Livingston, Robert, 47, 213226

loss language, 239240

Low Carbon Technology Partnerships (LCTPi), 335336

Lumidatum, 261

machine learning (ML), 257272

beginning to use, 266268

building systems that use, 257258

categories of, 263266

current applications of, 259262

definition, 257

mechanics of, 263264

narrow applicability of systems using, 262263

risks and limits in using, 268270

supervised learning systems and, 263265, 267

vision systems using, 259261

See also artificial intelligence (AI)

MacMillan, Ian, 75

Made In Space, 393394

management

growth industries and failure of, 363364

organizational agility and, 317

time, 291302

unbalanced gender ratio in, 209

women’s experience of sexism and, 197208

managers

appointment schedule rules for, 300302

awareness of workplace discrimination by, 216, 218

becoming a manager (see new bosses)

claiming expertise by, 237238

consistency in employee interactions and, 233235, 236

Daily Progress Checklist for, 174175

data scientists and, 275276

diversity initiatives and, 214

feedback loop used by, 176

global competition and, 436438

hiring for racial equity and, 225

incompetent men’s promotion to, 209212

inner work life effect and, 162163

in innovative companies, 325327

lack of women’s promotion to, 209, 210, 211

meaningful work and messages from, 167169

misconceptions and myths about, 184185, 211

motivation tools of, 160, 162

praise used by, and persuasion, 229230

reciprocity and, 231232

scarcity and loss language used by, 239240

supporting employee progress, 168176

transferring problems to subordinates and, 299300

working from home and, 405, 406, 407411

managing oneself, 119

achieving goals, 286, 287

determining what to contribute and make a difference and, 1115

evaluating performance in, 48

feedback analysis and, 2, 3

goal setting and, 285, 286

knowing strengths in, 14

knowing where you belong and, 11

planning for the second half of your life and, 1518

remedying bad habits and, 3, 288289

taking responsibility for relationships and, 1315

understanding values in, 810

marketing

electronics industry and, 384385

Ford’s approach to, in auto industry, 377378

petroleum industry and, 385386

production pressures on, 375376

market space creation, and strategic move approach, 8889

Marshall, George, 7

Marineau, Philip A., 203204

Massport, 221222

Mauborgne, Renée, xi, 7996

McAfee, Andrew, 257272

McCarthy, John, 258

McClelland, David, 24

McGrath, Rita, 75

McGuire, William, 237

meaningful work

catalysts and nourishers and, 169170

importance of, for inner work lives, 166168

managers’ actions negating value of, 167, 168169

managers’ support for, 167168, 176

motivation and, 166, 169

progress principle and, 160, 167

mentoring

empathy and, 38

new bosses and, 195196

#MeToo movement, 198

Microsoft, 94, 266, 276, 330

Minsky, Marvin, 259

mirror test, and values, 8

Mitchell, Tom, 264

ML. See machine learning (ML)

mood changes, and progress, 163165

Mortensen, Mark, 405411

motivation, 137157

commitment to organization and, 36

data scientists and, 282

definition and hallmarks of, 22

drive for achievement and, 34

emotional intelligence and, 3436

identifying, 3435

inner work lives and, 161, 164165

job enrichment and, 149157

KITA (kick in the pants) approach to, 137139

making progress and, 160, 164165

managerial tools for, 162

myths about personnel practices for, 139143

organizational agility and, 318319

personnel management philosophies on, 146148

recognition and, 145, 149, 160, 162

sense of achievement and, 144, 145, 149, 150151, 162

movie industry, management failure in, 364, 365

movie theater industry, 86, 87

Mullainathan, Sendhil, 216

Nadella, Satya, 330, 331

NASA, 392, 393396

National Association of Black Scuba Divers, 218

National Memorial for Peace and Justice, Montgomery, Alabama, 220

National Science Foundation, 314

NEC, 417, 435

Netflix, 281

networks, and careers, 178, 179, 180

Net Zero Carbon Buildings Commitment, 335

net zero emissions goal, 333334, 335, 337, 338339

neural networks, and machine learning, 261, 264, 269

new bosses, 181196

amount of authority of, 185187

building key relationships by, 186187, 190

character demonstrated by, 189

competence demonstrated by, 189190

control of direct reports by, 190191

creating conditions for success of, 193

demonstrating influence, 189190

difficulties of transition in, 181182

forging individual relationships by, 191192

learning to manage and, 183184

mentoring relationships with bosses, 195196

misconceptions about role of, 184185, 211

recommending and initiating change by, 193194

reluctance to seek help by, 194196

skills needed by, 183

source of authority of, 188190

star performers as, 184, 186

as transformational experience, 181

Ng, Andrew, 264

Nickelodeon, 86, 87

Nickisch, Curt, 321330

nimble leadership, 321323

Nooyi, Indra K., 346349

North American Industry Classification System (NAICS), 8182

Norton, Michael, 215

oil industry. See petroleum industry

Oncken, William, Jr., 291302

Opie, Tina, 4356

organizational culture

Asian American stereotypes in, 5051

expectations about women’s physical appearance and, 4344

in innovative companies, 322

institutionalizing change in, 134135

women’s authenticity and notions of professionalism in, 4950, 5253, 5455

women’s experience of sexism in, 197208

organizational theory of personnel management, 147

Osterwalder, Alexander, 310

Ovans, Andrea, 7475

PARC, 321322, 330

Paris Agreement, 334335, 337, 338

Patil, D.J., 273283

Patton, George, 7

PayPal, 261, 284

Pennebaker, James, 29

PepsiCo, 167, 346349

PepsiCola brand, 7273

performance

change process and improvements in, 134

disruptive technologies and, 99100, 101, 103105, 109111, 113, 114

evaluating one’s own, 48

feedback analysis on, 2

inner work life and, 161163

learning style and, 68

reader versus listener and, 45

performance trajectories, 101

personality traits

communication style and, 47, 49

design thinkers and, 344345

individual performance and, 4

leadership and, 209, 210211

perception of gender differences in, 210

personnel management

general philosophies of, 146148

myths about motivation and, 139143

persuasion, 227242

applying principles of, 240241

authority and, 236239

consistency and, 233236

ethics and manipulation in, 241242

fundamental principles of, 228

liking and, 228230

reciprocity and, 230232

scarcity and, 239240

social proof and, 232233

petroleum industry, 369375

decline by, 372374

fuel substitutes and, 382

indispensability of, 371372

marketing in, 385386

outside improvements as threats to, 370, 380

population myth and, 369370

product development lags in, 379381

uncertain future for, 374375

Phillips, Katherine, 53

physical appearance, of women in workplace

African American hairstyles and, 4546, 5354

clothing and makeup choices and, 4344

job interview impressions and, 4546

organizational cultural notions of professionalism and, 4950, 5253, 5455

Picasso, Pablo, 270

Pigneur, Yves, 310

Pink, Daniel, 359

Polanyi’s Paradox, 263, 269

Polaroid, 64, 113

Porcini, Mauro, 346, 347

Porter, Michael E., xi, 5778

Prahalad, C.K., 75, 413441

praise, manager’s use of, 229230

Pratt, Gil, 271

PRESS model for racial equity, 214, 215225

empathy in, 219221

problem awareness in, 215217

root-cause analysis in, 217219

sacrifice in, 222225

strategies in, 221222

price competition, 74

problem awareness, and racial equity, 215217

product development

agility in, 317

growth industries and lags in, 379381

in innovative companies, 324325

lean start-ups and, 307309

product differentiation

as barrier to entry, 60, 64

pursuit of low cost and, 9092

profitability

growth rate changes in mature industries and, 7071

long-range strategic planning and, 7677

substitute products or services and, 69

suppliers and buyers affecting, 65

progress principle

Daily Progress Checklist and, 174175

definition of, 160

feedback loop in, 176

importance of meaningful work for, 166168

managers’ support for, 168171, 176

mood changes and, 163165

prototypes, in design thinking, 345349

psychological counseling, and motivation, 143

psychological safety, and hybrid workplaces, 406407, 408, 410

Quantum Corporation, 107, 108

“race neutral” policies, 216

racial equity, 213226

empathy and, 219221

PRESS model for, 214, 215225

problem awareness in, 215217

root-cause analysis in, 217219

sacrifice and, 222225

strategies for, 221222

racism

combatting, in hiring, 223, 224225

empathy in response to, 220221

root-cause analysis of, 217219

sharing experiences of racism with White people, 220

statistics, 215216

strategies for reducing, 221222

Whitening of résumés and, 217

White people’s awareness of, 215216

White-sounding versus Black-sounding names in application process and, 216

See also discrimination

railroad industry, 363, 365, 375, 388389

reader approach, and performance, 45

Reardon, Kathleen, 197208

reciprocity, and persuasion, 230232

recognition, in motivation, 145, 149, 160, 162

reconstructionist view, in blue ocean strategy, 93

Redden, Lee, 309

red oceans

corporate strategy and creation of, 8283

definition of, 80

red ocean strategy

blue ocean strategy versus, 90

structuralist view in, 9293

reinforcement learning, 265266

relationships, taking responsibility for, 1315

renewable energy, 336337

RE100 initiative, 336

resource-allocation processes, and disruptive technologies, 105108, 114

reverse innovation, 112113

Reynolds Metals Company, 365

Ries, Eric, 309310

Rockefeller, John D., 370

Roethlisberger, F. J., 248256

Rogers, Carl R., 243248

Roominate, 313

root-cause analysis, and racial equity, 217219

sacrifice, and racial equity, 222225

Sanbot, 262

Sarang, Mehak, 391398

scale economies, as barrier to entry, 60, 64

scarcity, and persuasion, 239240

Sculley, John, 167, 438

Seagate Technology, 106108, 111, 115

Sehgal, Kabir, 177180

self-awareness

definition and hallmarks of, 22

emotional intelligence and, 2631

recognizing, 27, 3031

self-regulation

definition and hallmarks of, 22

emotional intelligence and, 3134

identifying, 3334

for leaders, 32

organizational importance of, 3233

senior management

change process and, 124, 125, 128, 131

sense of achievement, in motivation, 144, 145, 149, 150151, 162

sense of urgency, in change, 122125

sensitivity training, 141142

sexism, women’s communicating experience of, 197208

Shelby Rosette, Ashleigh, 47

Shimano bike project, 351356

Simon, Herbert, 259

skill development, subsidizing, 178

small businesses, and lean start-ups, 313314

social entrepreneurs, and second careers, 17

social proof, and persuasion, 232233

social skill

definition and hallmarks of, 22

emotional intelligence and, 3941

example of, 40

for leaders, 41

recognizing, 3940

soft drink industry, 65, 7273, 74

software development, and agility, 317, 319320

solar energy industry, 76, 367, 380

Sommers, Sam, 215

Sony, 434, 435

Southwest, 75, 93, 94

space-for-earth economy, 391392, 394395

space-for-space economy, 392, 393, 397

space industries. See commercial space industry

space program, and global competition, 417

SpaceX, 392, 393, 394

Standard Industrial Classification (SIC) system, 8182

Steinem, Gloria, 206208

strategic business units (SBUs), 435437

strategic fit, 413414, 415

strategic intent, 415441

competitive advantages and, 425

competitive innovation in, 426430

competitive revitalization using, 430441

corporate challenges used in, 421424

definition of, 415416

employee commitment to goals in, 424425

organizational stretch in, 420

stability over time of, 417418

strategic planning versus, 418419

strategic moves

characteristics of, 89

market space creation and, 8889

as unit of strategic analysis, 88

strategic planning, 418419

strategy

competitive advantage and, 83, 413414

creation of blue oceans and (see blue ocean strategy)

emissions reductions in, 333334

evolving definition of, 7475

global competition and rules in, 431

in innovative companies, 323324

military strategy, roots in, 83

red ocean–blue ocean imbalance in, 8283

remaking for global competition, 415416

units of analysis in, 88

strategy formulation, 7177

choosing suppliers and buyers in, 6768

competitive forces and, 5759, 77

exploiting industry change in, 73, 7677

finding best competitive position in, 58

identifying strengths and weaknesses in, 71

positioning the company and, 7273

taking the offensive in, 73, 7677

threat of substitute products or services and, 69

strategy hierarchy, 414

strengths, identifying one’s own, 14

structuralist view, in red ocean strategy, 9293

subordinate approach, and performance, 7

substitute products or services, threat of, 69

successful people, goal achievement by, 285289

succession, and change process, 134135

Sull, Charles, 74

Sull, Don, 74

Sun-tzu, 416

supervised learning systems, 263265, 267

suppliers

choosing, 6768

power of, 6566

sustainability gap, and reverse innovation, 113

Task Force on Climate-related Financial Disclosure (TCFD), 338

Taylor, Frederick Winslow, ixx

teams

innovative companies and, 324325

organizational agility and, 319

technical skills, executive’s need for, 21, 24, 41

technological change

characteristics of, 99100

customers and company responses to, 9899

performance trajectories and, 101

See also disruptive technologies

TED Conference, 270

threat of entry, and competition, 6064

Thrun, Sebastian, 267

Topping, Nigel, 331340

Torres, Nicole, 4356

Toshiba, 427, 428, 433, 435

Toyota, 310, 430

transformation process. See change process

Trimble, Chris, 112113

trust, and communication, 251252

Tupperware parties, purchase decisions at, 228229

understanding, listening with, 243, 244248

Unilever, 337

U.S. Department of Energy, 333

values

identifying one’s own, 810

self-awareness of, 27

Varian, Hal, 282

vision systems, and AI, 259261

voice recognition systems, 259, 261

Volkswagen, 337

wages, and motivation, 140

Wal-Mart, 93, 97, 283

Walster, Elaine Hatfield, 229

Wass, Donald L., 291302

waterfall development, 309310

Watson, James, 159160

Weinzierl, Matt, 391398

We Mean Business Take Action campaign, 333334

“What Is Strategy?” (Porter), 7475

Wilke, Jeff, 264265

willpower, 288

W. L. Gore & Associates, 321322, 324, 330

women

anger expression by, 4749

Asian American stereotypes of, 5051

authenticity in workplace and, 4356

as authentic leaders, 5556

clothing and, 4445, 55, 56

communicating experience of sexism within company by, 197208

communication styles of, 4647, 4951, 5253

hairstyles and authenticity for, 4546, 5354

job interview impressions of, 4546

lack of promotion to manager, 209, 210, 211

organizational cultural notions of professionalism and, 4950, 5253, 5455

PepsiCo’s design of products for, 347348

physical appearance and, 4344, 5355, 56

WorkFusion, 267

work hours, and motivation, 140

working from home (WFH), 405, 406, 407, 409

World Business Council for Sustainable Development, 335

Xerox, 60, 97, 98, 321, 414, 416, 417, 420, 421, 428429

XPRIZE Foundation, 270

Yahoo, 276

Yamaha, 433, 434

Zedeck, Sheldon, 225

zero-carbon future, 331340

business strategies for, 333334

commitment to renewable energy resources in, 336337

communicating commitment to, 339

corporate governance and, 337338

corporate support for legislative policies in, 338339

industry group participation in, 337

initiatives with corporate support for, 335336

net-zero emission goals in, 333334, 335, 337, 338339

Paris Agreement, 334335, 337, 338

zero-carbon standards in, 333, 335

Zynga, 281

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