In this section, we address the fundamental issues that face OpenView administrators. Many OpenView administrators have information technology and service management experience. Most of us can draw upon our skills in IT to help design and implement an OpenView solution to support the daily enterprise management tasks. So, whether you are new to IT or not, this section will help you with some of the fundamental concepts of enterprise service management and how they are implemented using the OpenView family of products.

The building blocks of the OpenView Enterprise Service Management solutions fit together like pieces of a puzzle. When all the essential pieces come together, you have a big picture that represents solutions for all aspects of enterprise and service management.

Inside the Network Services, solution is Network Node Manager. Systems and Services is where OpenView Operations is positioned. This book is written about these core products. Part 1 introduced Network Node Manager. Part 2 is dedicated to OpenView Operations. For Complete OpenView product descriptions, visit http://www.openview.hp.com/solutions/index.asp.