INDEX
Accountability, 87–88
Action plan, 80
Activity sequence form for PERT, 35
Ad hoc teams, 17
Apathy, 68–69
Barriers
analysis of task and process, 111–115, 118–119
to creating self-managed teams, 91–94
overcoming via communication, 50–53, 57
to problem solving, 68–72
to teamwork, 5–7
Behavior dysfunctional, 22, 37–39
effective individual, 21–22
Benefits of self-managed teams, 85–86
of teamwork, 4–5
Brainstorming, 76–79
ground rules, 77
Business plans and goals, 9, 22, 30
example, 30
self-managed team objectives and, 89–90
unclear, 6
Change meeting challenge of (Deming and Waterman), 72–73
problems created by, 67–72
Chrysler, 71
barriers created by team leader, 50–53
breaking down barriers via, 57
candor checks, 57
collaboration, encouraging, 53–54
dialog, encouraging, 50
domineering practices of managers, 54–55
evaluation of, via Team Effectiveness survey, 57–60
external, 60–61
Feedback survey, 110
group, within the, 50
managing, 57–61
Self-Assessment topics, 51–57
in self-managed teams, 89–91
Competition disruptive, 37
increasing, via new technology, 71
Conflict. See also Managing,
managed during probing and testing, 15
Confrontation, 15
CPM (Critical Path Method), 33, 99–102
critical activity time chart, 101
differences between PERT and, 33, 99
implementation table, 101
methods, 99
Creativity, 2
Daily log or diary, 23
Decision-making. See Consensus.
Decision matrix, 79
example, 78
Discussion. See Communication.
Domineering practices, managers, 54–55
Dysfunctional task and process behavior, 37–39
Effectiveness, analysis of individual and team, 111–115
Employees. See Individuals.
Empowerment, 3
conditions promoting, 3
Encouraging teamwork, 40–43, 53–54
Esteem, 4
Facilitator, 77 Fear, 6–7, 93–94
resulting in groupthink, 70
self-validating, 104
Flat organizations, 7–8
Flight or fight reaction, 68
Four Quadrants, The, 21
Gantt chart, 32
example, 32
Goals, defining, 30–31
Groupthink, 70–71
Herzberg’s satisfiers and motivators, 41–422
In-control/responsive behavior, 21
In-control/unresponsive behavior, 37, 41
Individuals barriers to teams, 7, 92
recognized needs of, 40
support from, 9–10
LensCrafters, 50
Life cycle of a team, 14
creating, 16
introducing, 14
maintaining, 17
probing and testing, 14–15
producing, 16–17
stage setting, 14
Managerial personnel barriers to teams, 6–7, 91–92
benefits to, 5
support from, 9
Managing subcommunication, 57–61
conflict, 57
dysfunctional behavior, 37–39
process dynamics, 37–39
task dynamics, 29–36
team communications, 57–61
team dynamics, 22–24
Maslow’s hierarchy, 40
Milestones
in Gantt charts, 32
in PERT or
CPM charts, 33
Mission statement, 30
Monitoring devices, 23
Motivation, 40–43, 103–107. See also Rewards.
Herzberg’s satisfiers and motivators, 42
Murray’s drive theories, 40–41
theories, 40–42
Murray’s drive theories, 40–41
Myers-Briggs Type Indicators, 21
Needs. See also Motivations.
Maslow’s hierarchy, 40
recognized, 40
theories, 40–42
Negative consequences, 105–106
Negative feedback. See Feedback.
Network diagrams, 35, 36, 99–100. See also PERT charts.
Nodes in network diagram, 35
Norms, 16–17
definition of, 16
Not-in-control behaviors, 38
Organization(s) barriers to teams, 5–6, 91
communicating with, 60–61
goals vs. team goals, 18, 30, 60–61
problems, 73
pyramid, 6
structure of, 5–9
support from, 7–9
Performance reviews, 61
Personal power, 41
PERT charts, 33–36. See also CPM (Critical Path Method).
activity sequence form, 35
expected time (ET) calculation, 34
guidelines, 35–36
network diagram, 35–36
steps to draw, 33–35
work breakdown structuring (WBS), 34
Plan action, 80
establishing objectives, 14
task driven, stepping stones to create, 30–31
Polarization, 72
Positive feedback. See Feedback.
Prejudice, 55
Problems created by change, 67–69
common, list of, 67
types of, 73–74
Problem solving activities, 75–80
barriers to, 68–72
case study approach, 39
creative, 73–80
via SWOT analysis, 39
Process check, 39
definition of, 17
dynamics, 18, 37, 39. See also Managing.
Process behavior, 20
dysfunctional, 37–39
Productivity, influences on, 5
Project management tools, 29–30, 32–36
Recognition, 60
task list as an aid for, 31
Resources, 31
self-managed teams, 89
in self-managed teams, 87–88
shared, 4
Responsiveness, 3
Reward(s), 5–6, 103–105. See also Motivation.
theory, 40–42
witholding, 105–107
Scheduling tasks via Gantt charts, 32
Self-managed teams
barriers to, 91–94
characteristics of, 84–85
company policy, 88
responsibility, authority, and accountability, 87–88
steps to create, 86
team member issues (Beckhard), 90
unions, 91
value of, 85–86
work projections, 89
SMART objectives, 30–31
Social Styles Model, 21
Sociograms, 23–24
Statistical process control (SPC), Deming’s, 74
Status, 4
Stochastic shocks, 29
Strategic thinking, 29
Synergy, 76
Tall organizations, 6
Target, 30
in GANTT charts, 32
Task
definition of, 17
scheduling via Gantt charts, 32
Task behaviors, 19
analysis of, 111–116
dysfunctional, 37–39
Team(s)
barriers to, 5–7
benefits of, 4–5
building, purpose of, xv-xvi
character, 16
communication, 49–50
conditions critical to forming, 4
definition of, 2
Effectiveness survey, 57–60
formation and development, phases of, 13–17. See also Life cycle of a team.
goals vs. organization’s goals, 30, 60–61
problem-solving, 73–80
progress, 60
self-managed. See Self-managed teams,
support for, 7–10
traits of high performance, 2–3
analysis of individual effectiveness, 111–113
analysis of team effectiveness, 114–115
confronting problems, 72–73
managing, 22–24
monitoring, 23–24
passive roadblocks to, 55–57
in self-managed team, 85
task and process behavior, influence of, 20–21, 121
Team leader
as communicator. See Communication.
cost estimates, preparing, 31
dysfunctional behavior, managing, 37–39
as linker, 22 goals, defining, 30
managing team dynamics, 15–17, 22–24
as motivator, 41
probing and testing, during, 15
as problem-solver, 69
problems, reporting on, 60–61
in self-managed team, 84
team tone and climate, establishing, 14
teamwork, encouraging, 40–43, 53–54
Thinking
convergent, 76
divergent, 75–76
lateral, 74
straight-line, 75
whole-brain, 74
Transformational leadership, 83–84
Visualization, 79
Ways to Evaluate Motivation survey, 107
Weak methodology, 71–72
What Drives Me survey, 104
Work breakdown structuring (WBS), 34
Work functions
categories (McCann and Margerison), 22
preferences for, 22