Zane Bray started at Micromuse® (pre-IBM acquisition) in 2001, working in Technical Support, Services, and then the Development lab. In this most recent role, he published successive versions of the Netcool Best Practices guides and documents that covered a range of topics that relate to the installation, upgrade, and solutions guides for Netcool products, including Netcool Operations Insight. He has also developed several out-of-the-box solutions and components including: Standard Multitier Architecture Configuration, X in Y for Netcool/OMNIbus, Netcool Health self-monitoring, and the new scope-based event grouping capability. He regularly speaks at user conferences that cover various related topics.

Rob Clark is a senior member of the IBM Tivoli Network Manager development team. He has 19 years of development and design experience at IBM in Network Management software, including product development, third-party integration, and customer consultation. His focus has been in the areas of time to value in customer deployments, best practices, software quality, and user experience. Most recently, Rob has been engaged in UX and IBM Design Thinking with customers and business partners.

Jeff Ditto is a Managing Consultant for the IBM Cloud - IT Service Management (ITSM) Lab Services Practice. Jeff brings a broad and significant experience base and perspective to the IBM ITSM practice with almost 20 years of experience in the Network Management Systems (NMS), Business Service Management (BSM), and Operation Support Systems (OSS). Having worked with the Netcool suite since 1997, Jeff has considerable development and operations experience across the breadth of the product line. Jeff joined IBM in November 2006 after working as a Network Management Systems (NMS) architect and development lead in the Federal government contracting arena. Jeff also has significant experience implementing and integrating vendor agnostic solutions in the NMS, BSM, and OSS space.

Manzoor Farid is an Architect for IBM’s Cloud Middleware DevOps IT and leads the team in deploying and integrating IBM IT Service Management products in Cloud Software development environments. Manzoor is IT Infrastructure Library (ITIL) Foundation-certified and is a Certified Information Systems Security Professional (CISSP). He shares his team’s experiences with implementing IT Service Management, Operations Analytics, and Security products at various customer demo engagements and at IBM Interconnect.

Vasfi Gucer is an IBM Redbooks Project Leader with the IBM International Technical Support Organization. He has more than 18 years of experience in the areas of systems management, networking hardware, and software. He writes extensively and teaches IBM classes worldwide about IBM products. His focus has been on cloud computing for the last three years. Vasfi is also an IBM Certified Senior IT Specialist, Project Management Professional (PMP), IT Infrastructure Library (ITIL) V2 Manager, and ITIL V3 Expert.

Maciej Olejniczak is a Cross-functional Software Support Team Leader in a collaborative environment. He works internationally with external and internal clients, IBM Business Partners, services, labs, and research teams. He is a dedicated account advocate for large customers in Poland. Maciej is an IBM Certified Expert in Actualizing IT Solutions: Software Enablement. He achieved a master level in implementing all activities that transform information technology from a vision to an actual working solution. Maciej is an Open Group Master Certified IT Specialist.

Ahmed A Saleh is an IBM certified Specialist. Ahmed joined IBM in 2005 as an application developer and is now part of Cairo Lab Services. Before joining IBM, Ahmed worked in developing Operation and Administration software for Class 5 switches and other software that is related to Telco industry. Ahmed is delivering services for Netcool suite of products: OMNIbus, Network Manager, and Configuration Manager.

Lanny Short is a member of the IBM Tivoli ISM Practice Team. He has 14 years of client consulting experience at IBM and 30 years totals experience with IBM. He is also experienced working with product development and product support for various IBM ISM solutions. His focus has been in the areas of time to value in customer deployments, best practices, software quality, and user experience. Most recently, Lanny has been engaged with customers who are deploying IBM’s Application Performance Management solutions and with business partners who are working with customers to gain value from their Tivoli ISM product deployments.