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by Nick Orchiston, Steve Watkins
ISO 9001:2015 A Pocket Guide
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Introduction
Understanding this dynamic is the foundation of quality management.
Chapter 1: What is a Quality Management System?
Applying a standard
Chapter 2: A Brief History of Quality Management and ISO 9001
Chapter 3: Useful Definitions
Quality
Context of the organisation
Documented information
Inputs and outputs
Interested parties
Products and services
Risk-based thinking
Chapter 4: Requirements of ISO 9001:2015
Plan-Do-Check-Act
Chapter 5: Context of the organization
Clause 5 – Leadership
Clause 6 – Planning
Clause 7 – Support
Clause 8 – Operation
Clause 9 – Performance evaluation
Clause 10 – Improvement
Chapter 6: Certification
Do I have to certify?
Certification is an expensive disruption
There’s so much documentation involved
Certification won’t guarantee quality
Can’t my customers audit my quality processes instead of paying for a certification body?
The certification auditor is just looking for problems
Maintaining quality
ISO 9001 Resources
Green papers
Transition tools
Gap analysis
Documentation toolkits
Consultancy
ITG Resources
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A Pocket Guide
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ISO 9001: 2015
A Pocket Guide
Steve Watkins and Nick Orchiston
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