Understanding this dynamic is the foundation of quality management.
Chapter 1: What is a Quality Management System?
Chapter 2: A Brief History of Quality Management and ISO 9001
Chapter 4: Requirements of ISO 9001:2015
Chapter 5: Context of the organization
Clause 9 – Performance evaluation
Certification is an expensive disruption
There’s so much documentation involved
Certification won’t guarantee quality
Can’t my customers audit my quality processes instead of paying for a certification body?
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