CHAPTER 5

CONCLUSION

5 Conclusion

Digital technology has disrupted business in many industries, introducing new opportunities and new challenges. Business products, services, and operations have all undergone significant change, known as digital transformation, and this change requires new approaches to the management of IT and business.

To meet these requirements, many methods, techniques, and tools have been developed. The number and variety of these, and deciding how best to use them, can present challenges, and it is not always easy to select the appropriate approach. Beyond changes to products, services, and operations, digital transformation also involves cultural and organizational changes, which come with their own difficulties.

Leaders and practitioners in business and IT should understand the landscape of digital transformation, and be able to define objectives, adopt effective behaviour patterns, and employ appropriate techniques in order to succeed.

This publication provides an overview of the key concepts of digital transformation and high-velocity business and IT management. It suggests a set of objectives and behavioural patterns that will help to transform a business, enabling it to get the most out of digital technology. Finally, it describes a collection of useful techniques and methods that may support each of the objectives. The ITIL SVS provides an overall structure that will help in the practical application of high-velocity IT.

To get the most out of ITIL^® 4: High-velocity IT, it should be studied alongside the ITIL management practice guides, which are available online and provide detailed, practical recommendations for all 34 practices. They include hands-on guidance that can be applied in the context of all ITIL 4 publications.

All ITIL publications are holistic and focused on value. They address the four dimensions of service management and help to manage resources in a way that enables value creation for the organization, its customers, and other stakeholders.

ITIL^® 4: Direct, Plan and Improve provides guidance on aligning product and service management with today’s business requirements, driving successful organizational transformation, and embedding continual improvement into an organization’s culture at every level.

ITIL^® 4: Drive Stakeholder Value contains guidance on establishing, maintaining, and developing effective service relationships. It leads organizations on a service journey in their roles as service provider and service consumer, helping them to interact and communicate effectively at every step.

ITIL^® 4: Create, Deliver and Support provides guidance on the cultural and team management aspects of product and service management, and an overview of the various tools and technologies that support service management. It demonstrates how to integrate management practices into end-to-end value streams.