Contents

List of figures

List of tables

Foreword

Preface

About the ITIL 4 publications

About the ITIL story

ITIL Foundation recap

1 Introduction

1.1 Audience and scope

1.2 Background and context

2 Key concepts of high-velocity IT

2.1 High-velocity IT

2.2 Digital technology

2.3 Digital organizations

2.4 Digital transformation

2.5 High-velocity IT objectives and key characteristics

2.6 Adopting the ITIL service value system to enable high-velocity IT

2.7 Summary

3 High-velocity IT culture

3.1 Key behaviour patterns

3.2 Models and concepts of HVIT culture

3.3 ITIL guiding principles

3.4 Summary

4 High-velocity techniques

4.1 Techniques for valuable investments

4.2 Techniques for fast development

4.3 Techniques for resilient operations

4.4 Techniques for co-created value

4.5 Techniques for assured conformance

4.6 Summary

5 Conclusion

End note: The ITIL story

Further research

Glossary

Acknowledgements

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
3.144.98.13