Index
A
accusations, refuting, 77-79, 86
ACT UP (AIDS Coalition to Unleash Power), 34
Active Listening
football analogy, 51
understanding the question, 49-51
Zen master analogy, 39
agility, 127
Al Gore and George W. Bush debate, 134-140
Al Gore and Jack Kemp debate, 132-134
George W. Bush and John F. Kerry debate, 140-153
versus force, xix, 57, 126, 140
agreement with guilty as charged questions, 95
AIDS Coalition to Unleash Power (ACT UP), 34
answering questions
control in group settings, 82-96
with questions, 56
skipping answers, 167
anticipating tough questions, 84-85
asking challenging questions. See challenging questions
The Atlantic Monthly, 119
audience reaction, involuntary, 57, 110
B
back references, avoiding, 65
balance, 81
Bellet, David, xxi
benefit to the audience (WIIFY), 93-94
Beowulf, xxi
Black Entertainment Television, 7
Boston Red Sox, 7
“bounce” (in political campaigns), 30
Buffer technique
Key Words Buffer, 67-68, 73-79
debate with Bill Clinton and H. Ross Perot
guilty as charged questions, 90-91
importance of listening, 25-37, 44-47
paraphrasing, 61
Bush, George W., 155
debate with Al Gore, 31, 134-140
debate with John F. Kerry, 31
preparation for, 118
interview with The New York Times, 87
“mistakes made” question, 86-89
Bush Scowl, 146
C
Carter, Jimmy, 154
CBS Television, xxi
challenging questions. See also Q&A techniques
contentiousness, 8-11, 118-121
Double Buffer technique, 68-69
effect on audience perception, 12-14
Key Words Buffer technique, 67-68, 73-79
Clinton, Bill, 155
Active Listening, 41
confidentiality when answering questions, 89
debate with George H. Bush and H. Ross Perot, 25-37, 44-47
debates with Bob Dole, 31
“I feel your pain,” 34
questioned by Wolf Blitzer, xv-xvi
consequences of reaction to challenging questions, 12-14
contentious reaction to questions, 54
H. Ross Perot example, 8-11, 118-121
loss of control, 126
control. See also effective management
anticipating tough questions, 84-85
Double Buffer technique, 68-69
Key Words Buffer technique, 67-68, 73-79
listening to questioner, 24-37
opening the floor for questions, 17-18
recognizing the questioner, 18-19
Cruise, Tom, 40
D
David versus Goliath analogy, xix
deafness ruse (repeating the question), 50
Dean, Howard, 146
Dean Scream, 146
Bentsen, Lloyd, debate with Dan Quayle, 109-111
Bush, George H., debate with Bill Clinton and H. Ross Perot, 25-37, 44-47, 61, 90-91
Bush, George W.
debate with Al Gore, 31, 100-102, 134-140
debate with John F. Kerry, 31, 88-89, 107-108, 118, 140-153
Clinton, Bill
debate with George H. Bush and H. Ross Perot, 25-37, 44-47
debates with Bob Dole, 31
Dole, Bob, debates with Bill Clinton, 31
Gore, Al, 127
debate with Dan Quayle, 127-131
debate with H. Ross Perot, 8-11, 118-121
debate with Jack Kemp, 132-134
debates with George W. Bush, 31, 134-140
Kemp, Jack, debate with Al Gore, 132-134
Kennedy, John F., debate with Richard M. Nixon, 116-117
Kerry, John F., debates with George W. Bush, 31, 88-89, 107-108, 118, 140-153
list of, 118
Mondale, Walter, debate with Ronald Reagan, 112-113
Nixon, Richard M., debate with John F. Kennedy, 116-117
Perot, H. Ross
debate with Al Gore, 8-11, 118-121
debate with George H. Bush and Bill Clinton, 25-37, 44-47
preparation for, 118
Quayle, Dan
debate with Lloyd Bentsen, 109-111
Reagan, Ronald, debate with Walter Mondale, 112-113
defensive reaction to questions, 2-5, 83
Democratic National Convention (DNC) in 2004, 153
Dingle-Norwood Bill (HMO legislation), 137
direct answers, 89
discipline
Al Gore and H. Ross Perot debate, 118-121
John F. Kennedy and Richard M. Nixon debate, 116-117
DNC (Democratic National Convention) in 2004, 153
Double Buffer technique, 68-69
E
Edison, Thomas, 116
effective management, perception of, xx-xxi. See also control
evasive reaction to questions
expectations, 139
Eye on New York, xxii
F
Farley, Daniel, 148
Fight or Flight response, 11, 98
fighting and negative behavior, 126
follow-up questions in presidential debates, 31
football analogy, 51
force
Al Gore and Dan Quayle debate, 127-131
Al Gore and George W. Bush debates, 134-140
George W. Bush and John F. Kerry debates, 140-153
versus agility, xix, 57, 126, 140
Ford, Gerald, 154
G
Gordon, Ed, 7
debate with Dan Quayle, 127-131
debate with H. Ross Perot, 8-11, 118-121
debate with Jack Kemp, 132-134
debates with George W. Bush, 31, 134-140
Gore Sigh, 146
Grabel, Linda, 88
group settings, control within. See control, in group settings
guilty as charged questions, 90-92, 95-96
H
Hall, Marisa, 25-37, 41, 44-47, 61, 90-91
hand raising in Q&A sessions, 18
Hewitt, Don, 116
hostile questions. See challenging questions
Hume, Brit, 109
I
“I feel your pain” (Clinton), 34
inaccurate questions. See accusations
Initial Public Offering (IPO), xvi, 13-14
interpreting the question, 49
George W. Bush by The New York Times, 87
H. Ross Perot and Al Gore by Larry King, 8-11, 118-121
Michael Dukakis by Ted Koppel, 98-99
Trent Lott by Ed Gordon, 7
involuntary head nods, 57, 110
IPO (Initial Public Offering), xviii, 13-14
irrelevant questions, paraphrasing, 63. See also tangential questions
J-K
“Jack Kennedy” quote (Lloyd Bentsen), 111
Kennedy, John F., 116-117, 154
Kerry, John F., 155
confidentiality when answering questions, 89-90
debates with George W. Bush, 31
“mistakes made” question, 88-89
preparation for, 118
lack of focus during presidential campaign, 106
key issues in questions
Key Words Buffer technique, 67-68, 73-79, 161
Kotoda Yahei Toshida (Teacher Ittosai Sword Manual), 53
L
Larry King Live, 8-11, 118-121
The Last Samurai, 40
Lee, Bruce, 81
listening
Active Listening
football analogy, 51
understanding the question, 49-51
Zen master analogy, 39
lower expectations, 139
M
Matsura Seizan (Jyoseishi Kendan), 115
“mistakes made” question, 86-89
moral responsibility, 108
N
NAFTA (North American Free Trade Agreement), 8, 12-13, 118
names, addressing questioners in Q&A sessions, 19
National Grocers Association convention, 29
negative behavior, 126
negative questions, paraphrasing, 62
neutral questions, paraphrases as, 61
neutralizing hostile questions. See reactions to challenging questions
New York Mets, 7
Night Beat, xxii
Nightline, 98
Nixon, Richard M., 116-117, 154
nodding in agreement, 57, 71, 110
North American Free Trade Agreement (NAFTA), 8, 12-13, 118
O-P
obligation to respond, 82
opening the floor for questions
as Buffer technique, 66-67, 73
control in group settings, 17-18
Perot, H. Ross, 154
consequences of reaction to questions, 12-13
debate with Al Gore, 8-11, 118-121
debate with George H. Bush and Bill Clinton, 25-37, 44-47
hiring of Ed Rollins, 122
Point B (call to action), 93-94. See also Topspin
pointing during Q&A sessions, 18
political campaigns, “bounce,” 30
position statements, 85
preparation
Al Gore and H. Ross Perot debate, 118-121
John F. Kennedy and Richard M. Nixon debate, 116-117
list of tough questions, 84-85
presented material questions, 64-65
presidential debates. See also debates
list of, 118
preparation for, 118
presidential election campaign of 2004, 107-108
Putin, Vladimir, 142
Q
Q&A sessions. See also press conferences
Active Listening
football analogy, 51
understanding the question, 49-51
in group settings
anticipating tough questions, 84-85
Double Buffer technique, 68-69
Key Words Buffer technique, 67-68, 73-79
listening to questioner, 24-37
opening the floor for questions, 17-18
recognizing the questioner, 18-19
Q&A techniques, martial arts analogy, xix-xx. See also challenging questions, confronting; interviews
questions about questions, 56
R
Rafsky, Bob, 34
raised hands in Q&A sessions, 18
reactions to challenging questions, 54-55
contentiousness, 8-11, 118-121
Double Buffer technique, 68-69
effect on audience perception, 12-14
Key Words Buffer technique, 67-68, 73-79
recognizing the questioner, 18-19
red flag issues. See universal issues in tough questions
refuting accusations, 77-79, 86
repeating the question, 50, 54
Republican National Convention (RNC) in 2004, 153
responding to questions, obligation for, 82
restating the question versus paraphrasing, 55
retaking the floor (control in group settings), 54-55
RNC (Republican National Convention) in 2004, 153
role model, Norman Schwarzkopf as, 158-165
Rollins, Ed, 122
Roman Columns analogy, 42-47, 56-61
Rudman, Warren, 128
S
Saturday Night Live, 149
self-control, 126
Simon, Greg, 119
skipping answers, 167
speculative questions, 90
split screens in presidential debates, 145
statement questions, paraphrasing, 64
strategic information. See confidentiality
Sun Tzu (The Art of War), 125-126
T
tangential questions, 86. See also irrelevant questions
themes of 2004 presidential election campaign, 107-108
time management, 163
of Q&A sessions, 17
timing systems in presidential debates, 142-143
George W. Bush example, 100-109, 167
importance of, 155
John Kerry and George W. Bush debates, 143-144
Lloyd Bentsen example, 109-111
Michael Dukakis example, 98-99
Norman Schwarzkopf example, 162
Ronald Reagan example, 112-113
tough questions. See challenging questions
Triple Fail-Safe (control measures summary), 71-72
truthfulness. See honesty
2004 Democratic and Republican National Conventions, 153
U-V
understanding the question, 49, 51
universal issues in tough questions, 84-85
unknown answers to questions, 86-89
verbalization, 122-123. See also paraphrasing
visual listening. See body language
W-Z
Wallace, Mike, xxii
WIIFY (“What’s in it for you?”), 93-94. See also Topspin
Woodruff, Judy, 109
Yagyu Tajimanokami Munenori (Hereditary Manual of the Martial Arts), 97
Yards After Catch analogy, 51
Yin and Yang, 81
Zen master analogy, 39