Index

Alexa product (Amazon), 5, 12–13

Alpha testing, 88

Amazon, 5, 12–13, 44, 45

Apple, 5

Art, 21

AS-IS process, 88–90

Attitude, innovation, 3–4

Automation, 3–4

Autonomous vehicle innovation, 9

Balance sheet benefits, 73

Bank, business model, 9

Benefits

business case, 73

Infectious Innovation Process, 96

Beta testing, pilot, 88

Bezos, Jeff, 44

Brainstorming sessions, 37–38, 42–43

Business case

benefits, 73

business need, 69

costs, 71–73

executive summary, 68

options, 69–70

recommendations, 73

strategic context, 68

Business innovation, 4

Business need, 69

Business strategy, 61–63

Cash flow benefits, 73

Classical music, 21

Client base segment, pilot, 81

Closed offices, 19, 20

Competition, 55

Compounding innovations, 12–13

Computers, 27

Conflicting innovations, 12

Costs, 54–56

business case, 71–73

innovation, 4–5

Creativity, 21

Customer demand, 53–54

Customer feedback, 23–24

Dashboard, Infectious Innovation Process, 100–102

Departments affected, 55–56

Disney, 43–44

Draugiem Group, The, 18

Duplicate ideas, 51

Duration, pilot, 83–84

Dvorak keyboard, 6, 7, 79

Electronic collection system, 35, 41–42

Emotion, 43–45

Employees, innovation, 10–11

Escalating ideas, 65

business case (see Business case)

financial considerations, 76–77

sales and marketing, 75–76

senior management, 66

successful innovation leadership, 66–68

team selection, 73–74

technical considerations, 77

Executive summary, business case, 68

Explosive innovation, 4, 9, 22

Facebook, 5

Feedback, customer, 23–24

Fiction, 21–22

Filtering ideas

business strategy, 61–63

competition, 55

costs, 54–56

customer demand, 53–54

departments affected, 55–56

grouping, 50–51

organization-specific criteria, 56

prefiltering upon submission, 56

profit, effect on, 52–53

rating, 56–61

relevance to current offerings, 52

size of change, 53

speed of launch, 53

Finance

considerations, 76–77

incentives, 38–39

Fingerprint scanners, 33–34

Focus groups, pilot, 87

Free the mind, 20–21

Free versions, pilot, 88

Frequency of measurement, 101

Funnel-type dashboard, 102

Google, 5, 22

Google/Alphabet, 52

Grouping ideas, 50–51

Hackathons, 36–37, 42, 104

“Health Tech Hack Days,” 46

Home Box Office (HBO), 44, 45

Home offices, 20

Hope, 13, 40–41

Idea collection

brainstorming sessions, 37–38, 42–43

electronic collection, 35, 41–42

emotion, 43–45

hackathon, 36–37, 42

hack days, 46

hope, 40–41

human beings, 33

incentives, 38–40

Idea generation

art, 21

computers, 27

creativity, 21

customer feedback, 23–24

form vs. function, 24–25

free the mind, 20–21

incentives, 29–30

incremental/explosive innovation, 22–23

movies/videos, 22

music, 21

need for innovation, 28

personal interests, 24

poetry/fiction, 21–22

productivity, 17–18

retail industry, 26

software development, 28

thoughts, 21

time, 17–19

wide-scale music sharing, 26

work calendar, 18–19

workplaces, 19–20

writing tool, 27

Incentives, 29–30, 38

financial, 38–39

nonfinancial, 39–40

Incremental innovation, 4, 22–23

Index. See Infectious Innovation Index

Infectious Innovation Dashboard, 100–102

Infectious Innovation Index, 96–99

Infectious Innovation Process, 13–15, 40, 84, 104–105

benefits, 96

dashboard, 100–102

definition, 93

funnel, 17, 18, 34

Infectious Innovation Index, 97–99

intent of, 1–2

length of process, 102–104

visual form, 94–96

Innovation

changes, 2–3

conflicting and compounding, 12–13

cost, 4–5

definition, 3–4

employees and organizations, creative, 10–11

hope, 13

importance, 7–9

infectious innovation process, 13–15

intent of, 1–2

organizational structure, 2–3

risks of, 6–7

Innovation contests, 35–36

brainstorming sessions, 37–38, 42–43

hackathon, 36–37, 42

Innovation leadership, 66–68

Innovation management, 66, 93

Intangible benefits, 73, 96

Internal resources, pilot, 84

Internet, 44

Internet of Things (IoT), 6

Keyboard

Dvorak, 6, 7, 79

QWERTY, 6

“Legal Tech Hack Days,” 46

Length, Infectious Innovation Process, 102–104

Marketing considerations, 76

Marketing costs, 72

McDonald’s, pilot, 79–81

Movies, 22

Music, 21

“Music Hack Day,” 46

Napster, 26

Netflix, 8, 45

Newbridge Networks, 11

New processes, 88–90

New products, 7, 37, 67, 72, 74–77, 81–84, 96, 97, 99

New services, 88, 95, 96

Nonfinancial incentives, 39–40

Oak Brook-based burger chain, 80

O’Dea, Frank, 40

One-day workshop, 103

One-week workshop, 103

Online retailers, pilot, 82

Options, business case, 69–70

Organization-specific criteria, 56

Personal computers, 8

Personal interests, 24

Physical location, pilot, 82

Pilots

AS-IS process, 88–90

beta testing, 88

client base segment, 81

duration, 83–84

focus groups, 87

free versions, 88

internal resources, 84

physical location, 82

quality level, 81–82

recommended investment, 84

size, 82–83

success, measuring, 85

TO-BE process, 89–90

vs. rapid prototyping, 85–87

Poetry, 21–22

Predictable innovation, 34, 95

Prefiltering upon submission, 56

Product development costs, 71

Productivity, 17–18

Profit, effect on, 52–53

Quality level, pilot, 81–82

Quiet rooms, 19, 20

QWERTY keyboard, 6

Rapid prototyping, pilot vs., 85–87

Rating, 56–61

Recommendations, business case, 73

Recommended investment, pilot, 84

Relevance to current offerings, 52

Retailers, 26

Revenue growth, 1, 93

Sales considerations, 76

“Science Hack Days,” 46

Seinfeld television series, pilot, 83

Senior management, 66, 93

Silicon Valley, 7

Size of change, 53

Size, pilot, 82–83

Software as a Service (SaaS), 9

Software development, 28

Software support industry, 8

Space, 19–20

Speed of launch, 53

Strategic context, business case, 68

Successful innovation leadership, 5, 66–68

Success, pilot, 85

Tangible benefits, 96

Team selection, 73–74

Technical considerations, 77

Technology push vs. market pull, 70–71

benefits, 73

costs, 71–73

recommendations, 73

Telecommunication, 9

Television, pilot, 87

Thoughts, 21

Time, 17–19

Time Warner, 27

TO-BE process, 89–90

Tool, writing, 27

Uber, 26, 79

Videos, 22

Work calendar, 18

Workplaces, 19–20

Workshop, 103