© 2019 Center for Creative Leadership

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without the prior written permission of the publisher.

Authors: Cynthia D. McCauley
Patricia Ohlott
Marian N. Ruderman

978-1-60491-939-4 – Print

978-1-60491-941-7 – Ebook

CCL. No. 4311

Published by Center for Creative Leadership
CCL Press

Manager, Publication Development: Peter Scisco

Editor: Shaun Martin

Rights and Permissions: Kelly Lombardino

https://www.ccl.org/permission-republish-request/

Design and Layout: Carly Bell and Ed Morgan

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