Copyright © 2012 by Bob Johansen
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below.
Berrett-Koehler Publishers, Inc.
235 Montgomery Street, Suite 650
San Francisco, California 94104-2916
Tel: (415) 288-0260, Fax: (415) 362-2512
www.bkconnection.com
Ordering information for print editions
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Second Edition
Hardcover print edition ISBN 978-1-60994-487-2
PDF e-book ISBN 978-1-60994-488-9
IDPF e-book ISBN 978-1-60994-489-6
2012-1
Project Management and book design: BookMatters; copyediting: Tanya Grove;
proofreading: Nancy Evans; indexing: Leonard Rosenbaum. Cover design: Mayapriya
Long, Bookwrights; cover image: Chris Harrison.