Citizen of Choice

K: Colleen, I’ve often thought we should add a fourth aspect to this triple bottom line—citizen of choice. This is all about social responsibility. I’ll bet you all do well there, too.

C: I think we do. We are not only concerned about our People, our Customers, and our financial well-being, but also about how we give back to the community. We have always encouraged our People to be active in their communities. We want them each to be the citizen of choice.

Working at our Company is what our Employees do, but it’s not who they are. They are altruistic People with huge hearts and a deep passion for making a positive difference where they live and work.

To celebrate the countless acts of kindness demonstrated by our People, the Volunteers of LUV Award was created. Following are a few of 2009’s award recipients: Jennifer Jauregui-Burklow, Burbank Operations Agent, who works with the USO helping soldiers who are both leaving for and returning from deployment; Christal Campbell, Phoenix Center Support Leader, who spent a week’s vacation as a camp counselor at Camp Courage, a camp for young burn survivors; Kevin Golding, Nashville Operations Agent, who is a Big Brother to a twelve-year-old fatherless boy; Jadira Simmons, Phoenix Provisioning Agent, who coordinated a drive to supply 200 filled school backpacks to children in need; Coetta Smith, San Antonio Center Customer Rep, who prepares and delivers meals to senior citizens every week; and Pat Rodriguez, Technology Sr. Analyst, who works with three different animal welfare agencies to find adoptive homes for stray pets.

This is a small example of how our Employees are just as committed to community service as they are to Customer Service.