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Management Accounting in Public Service Decision Making
Cover
Half Title
Title Page
Copyright Page
Table of Contents
List of figures
List of tables
List of case studies
Foreword
Preface
About the author
List of abbreviations
Part A Context of management accounting in public services
Chapter 1 Public service organisations and the public sector
Introduction
What are public services?
What are the distinctive features of public services?
Challenges facing public services
Aims and structure of this book
Chapter 2 Operations management of public services
Introduction
Aspects of public service operations
Operations management activities in public services
Relevance of management accounting
Chapter 3 The importance of strategy in public services
Introduction
The nature of strategic management
Strategic change in public services
The strategic management process in public services
Management accounting and strategic decision making
Chapter 4 Public service reforms
Introduction
Why does public service reform take place?
What are the objectives of public service reform?
What constitutes public service reform?
Success and failure in public service reform
Lessons and causes of past reforms
The role of management accounting in public service reform
Chapter 5 Leadership, management and decision making in public services
Introduction
Leadership and management in public services: distinctive features
Decision making in public services
Management accounting and decision making in public services
Chapter 6 The relevance of management accounting in public services
Introduction
The nature and purpose of management accounting
The modern roles of management accounting in relation to public services
Behavioural aspects of management accounting
Financial analysis and economic analysis in public services: the distinction
The management accountant in public services
Factors that drive the configuration of management accounting in public service organisations
Part B Management accounting practice in public services
Chapter 7 Costing and cost information for decision making in public services
Introduction
How cost information can be used to manage public services
Approaches to the classification of costs
Costing systems and cost models in public services
Traditional overhead costing and Activity Based Costing (ABC)
Identifying and estimating costs in public services
Difficulties and complexities of costing in modern public services
Developing costing systems in public services
Chapter 8 Management accounting and operational/tactical decision making in public services
Introduction
Operational/tactical and strategic decision making: the distinction
Operational/tactical decision making in public services
Management accounting methods
Chapter 9 Management accounting and public service strategy
Introduction
Cost and income benchmarking
Strategic capital investment appraisal
Strategic cost improvement
Programme/client group analysis and budgeting
Strategic options evaluation
Strategic financial forecasting
Decision support models and strategic financial forecasting
Pricing strategies in public services
Strategic financial leadership
Chapter 10 Management accounting and management control in public services
Introduction
Key management tasks
Nature and purpose of management control
Operational/tactical management control
Cash and working capital control and management
Budgeting systems and budgetary control in public service management
Strategic management control
Chapter 11 Management accounting and performance management/improvement in public services
Introduction
Nature of performance in public services
Dimensions of performance
Systems of performance management
Performance information
Improving performance in public services
Management accounting contribution
Chapter 12 Management accounting and risk management in public services
Introduction
Distinction between risk and uncertainty
Risk and risk management in public service organisations
Risk management features in public services
Importance of organisational resilience
Management accounting in an environment of risk and uncertainty
Chapter 13 Contemporary aspects of management accounting in public services
Introduction
Modern costing developments
Inter-organisational cost management (IOCM)
Environmental management accounting (EMA)
Management accounting and modern operational processes
Technology and management accounting
Impact on management accounting
References
Index
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Management Accounting in Public Service Decision Making
Malcolm J. Prowle
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