- Cover
- Title Page
- Copyright
- About the Authors
- Table of Contents
- Preface
- Acknowledgments
- CHAPTER 1: Introduction to Project Quality Management
- Brief Histories of Quality and Project Fields
- Conceptual Foundations of Project Quality Management
- First Project Quality Pillar: Customer Satisfaction
- Second Project Quality Pillar: Process Improvement
- Third Project Quality Pillar: Fact-based Management
- Fourth Project Quality Pillar: Empowered Performance
- Need for Improved Project Quality Management
- CHAPTER 2: Project Quality Initiation
- CHAPTER 3: Project Quality Planning
- CHAPTER 4: Project Quality Assurance
- CHAPTER 5: Project Quality Control
- CHAPTER 6: Project Quality Closure
- CHAPTER 7: Summary and Challenges
- APPENDIX A: Project Quality Participant Empowerment Readiness Assessment (PERA)
- APPENDIX B: Ethical Work Culture Assessment (EWCA)
- Bibliography
- Index
MANAGING
PROJECT
QUALITY
Timothy J. Kloppenborg
Joseph A. Petrick
Vienna, Virginia
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