Table of Contents
CHAPTER 1 Introduction to Project Quality Management
Brief Histories of Quality and Project Fields
Conceptual Foundations of Project Quality Management
Conceptual Domain of Quality Management
Conceptual Domain of Project Management
First Project Quality Pillar: Customer Satisfaction
Second Project Quality Pillar: Process Improvement
Third Project Quality Pillar: Fact-based Management
Fourth Project Quality Pillar: Empowered Performance
Need for Improved Project Quality Management
CHAPTER 2 Project Quality Initiation
First Project Quality Pillar: Customer Satisfaction
1.3 Identify and Prioritize Customer Expectations
1.4 Align Project with Organizational Objectives
1.5 Select Core Project Team Members
1.6 Determine Team Operating Principles
Second Project Quality Pillar: Process Improvement
2.1 Adopt or Develop Quality Policy
2.2 Flowchart the Overall Project
2.3 Identify Assumptions and Risks
2.4 Establish Knowledge Management Processes
Third Project Quality Pillar: Fact-based Management
3.1 Agree to Make Fact-based Decisions
3.2 Identify Lessons Learned from the Past
3.3 Collect and Share Project Quality Initiation Lessons Learned
Fourth Project Quality Pillar: Empowered Performance
4.1 Develop Ethical Work Culture Values
4.3 Commit Formally to Project
CHAPTER 3 Project Quality Planning
First Project Quality Pillar: Customer Satisfaction
1.1 Determine Customer Satisfaction Standards
1.2 Determine Customer Tradeoff Values
1.3 Determine Levels of Decision-making Authority
Second Project Quality Pillar: Process Improvement
2.1 Assess and Prioritize Process Improvement Needs
2.2 Develop Project Quality Management Plan
2.3 Plan Project Process and Product
2.4 Identify Needed Inputs and Suppliers
2.5 Qualify All Project Processes
Third Project Quality Pillar: Fact-based Management
3.2 Develop Project Communications Plan
3.3 Collect and Share Project Quality Planning Stage Lessons Learned
Fourth Project Quality Pillar: Empowered Performance
4.1 Core Team Commits to Project Plan
4.2 Plan and Conduct the Project Kick-off Meeting
4.3 All Key Project Stakeholders Commit to Project Plan
CHAPTER 4 Project Quality Assurance
First Project Quality Pillar: Customer Satisfaction
1.1 Manage External Customer Quality Assurance
1.2 Manage Internal Customer Quality Assurance
Second Project Quality Pillar: Process Improvement
2.1 Conduct Ongoing Review of Project Process Adequacy
2.2 Conduct Interim Project Termination Review
2.3 Improve Processes Based on Data Analysis
Third Project Quality Pillar: Fact-based Management
3.1 Conduct and Report Results of Quality Audits
3.2 Interpret Results of Quality Control Measurements
3.3 Collect and Share Project Quality Assurance Lessons Learned
3.4 Authorize New or Additional Tests As Needed
Fourth Project Quality Pillar: Empowered Performance
4.1 Project Manager Manages Stakeholder Relations
CHAPTER 5 Project Quality Control
First Project Quality Pillar: Customer Satisfaction
Second Project Quality Pillar: Process Improvement
2.1 Classify and Correct Process Quality Problems
2.2 Approximate Six Sigma Standards
Third Project Quality Pillar: Fact-based Management
3.1 Use Quality Tools to Test Deliverables
3.2 Use Test Results to Correct Any Final Defects
3.3 Collect and Share Project Quality Control Lessons Learned
Fourth Project Quality Pillar: Empowered Performance
4.1 Project Team Endorses Deliverables
4.2 Customer Accepts Deliverables
CHAPTER 6 Project Quality Closure
First Project Quality Pillar: Customer Satisfaction
1.1 Enable Customer Capability
Second Project Quality Pillar: Process Improvement
2.1 Assess Overall Quality of Contributions from All Project Participants
2.2 Assess Overall Quality of All Project Processes
Third Project Quality Pillar: Fact-based Management
3.1 Assess Overall Project Results
3.2 Collect and Share Project Quality Closure Lessons Learned
3.3 Collect, Share, and Document Overall Project Lessons Learned
Fourth Project Quality Pillar: Empowered Performance
4.1 Recognize and Reward Project Participants
4.2 Obtain Referrals from Capable, Satisfied Customers
CHAPTER 7 Summary and Challenges
Project Quality Initiation Core Challenges
Project Quality Planning Core Challenges
Project Quality Assurance Core Challenges
Project Quality Control Core Challenges
Project Quality Closure Core Challenges
APPENDIX A Project Quality Participant Empowerment Readiness Assessment (PERA)