Index

authority, reactions to, 13–14

 

boss

—See also manager

—responses to authority of, 13–14

—toxic, dealing with, 43–46

 

collaboration, 25, 28, 58

communication

—about problems and opportunities, 38–40

—disagreements, 40–42, 47

—listening and observation skills, 33–38

—with manager, 33–47

—strategic, 57–58

—with toxic boss, 43–46

conflict, approaches to, 18

counterdependency, 13

credibility, establishing, 52–54

cross-functional teams, 53–54

 

deadlines, 37, 56

delegating, 29

dependency, 13

direct reports

—delegating to, 29

—management of, 25

disagreements, 40–42, 47

 

expectations

—limits of managing up and, 29–30

—of manager, 23–26

—managing, 23–30

—setting your own, 27–29

expertise, establishing, 53–54

 

feedback, 42

 

goals

—linking ideas with, 41

—of manager, 53

 

idea sharing, 24

industry trends, 26

information delivery, 18, 36–37

initiatives, leading, 25

 

lateral moves, 43–44

listeners, 36

listening skills, 33–38

 

management style, 16–19

manager

—See also boss

—communication with, 33–47

—disagreements with, 40–42, 47

—expectations of, 23–26

—knowing your, 11–20

—monitoring relationship with, 61–63

—motivators of, 19–20

—negotiating with, 51–58

—role of, 12–14

—strengths and weaknesses of, 14–16

managing up

—as constant process, 11

—limits of, 29–30

—overview of, 3–7

—skills needed for, 4

—usefulness of, 5–7

motivators, 19–20

 

negotiations

—communicating strategically, 57–58

—establishing credibility, 52–54

—identifying priorities, 55–57

—with manager, 51–58

nonverbal feedback, 42

 

observation skills, 33–38

open-door policy, 34–36

opportunities

—inquiring about, 38

—presenting, 38–40

 

peer collaboration, 25, 28

persuasion, 57–58

pilot projects, 53–54

pitfalls, identifying, 41

priorities, 12, 23, 55–57

problems, presenting, 38–40

productivity, 37–38

professional development, 26

proof of concept, in negotiating, 54

 

readers, 36

relationship monitoring, 61–63

research, 53

resentment, 13

 

sincerity, 52

solutions, presenting, 39

strengths, identifying manager’s, 14–15

subordinates

—See also direct reports

—roles of, 12–14

 

tasks

—delegating, 29

—prioritizing, 55–57

team player, 26

testimonials, 54

toxic boss, 43–46

track record, 52

trends, staying current with, 26

trust, 52–53

 

verbal feedback, 42

 

weaknesses, identifying manager’s, 15–16

win-win approach, 57–58

work roles, 12–14

work styles, 16–19

 

“you”-centered language, avoiding, 57