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End User License Agreement
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End User License Agreement
by Jeremy L. Hall, Maria P. Aristigueta, Theodore H. Poister
Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition
Title page
Copyright page
Dedication
Preface
Acknowledgments
PART ONE: Introduction to Performance Measurement
CHAPTER ONE: Introduction to Performance Measurement and Management
Public Management, Performance Management, and Accountability
Benefits of Performance Management
Challenges of Performance Management
Distinguishing Performance Management from Its Cousins
Outline of the Book
References
CHAPTER TWO: Developing Effective Performance Management Systems
The Design and Implementation Process
A Flexible Process
References
PART TWO: Methodological Elements of Performance Measurement
CHAPTER THREE: Developing a Performance Framework: Program Logic Models and Performance Measures
Program Logic
Diverse Logic Models
Performance Measures
Integrated Sets of Performance Measures
Developing Logic Models
References
CHAPTER FOUR: Targeting Results: Clarifying Goals and Objectives
Mission, Goals, and Objectives
“SMART” Objectives
Service Standards
Programmatic versus Managerial Goals and Objectives
Public and Nonprofit Goal Structures
Goals, Objectives, and Measures
References
CHAPTER FIVE: Defining Performance Indicators
Operational Indicators
Sources
Validity and Reliability
Common Measurement Problems
Selecting Indicators: Other Criteria for Performance Measures
References
CHAPTER SIX: Reporting Performance Data
Performance Data and Their Audience
Reporting Formats
Conclusion
CHAPTER SEVEN: Analyzing Performance Information
Public Transit System Performance
Effectiveness of a Child Support Enforcement Program
Conclusion
References
PART THREE: Strategic Applications of Performance Management Principles
CHAPTER EIGHT: Using Performance Measures to Support Strategic Planning and Management
Strategic Planning and Management
Virginia Performs: Using Vision to Develop Goals, Objectives, and Measures
Focus on Outcome Measures: US Department of Transportation
Balanced Scorecard Models
Performance Measurement and Strategic Management
References
CHAPTER NINE: Performance-Informed Budgeting
Performance in Public Budgeting: Conceptual Understanding
Potential Benefits of Performance-Informed Budgeting
Historical Development and the Current State of Performance-Informed Budgeting
Current Practice
Effectiveness
Guidelines for Implementing Performance-Informed Budgeting
Conclusion
References
CHAPTER TEN: Managing Employees, Programs, and Organizational Units
Performance Management Systems
Management by Objectives
Performance Monitoring Systems
Individual and Programmatic Performance Management
Evidence-Based Practice
Program Evaluation
References
CHAPTER ELEVEN: Performance Management in Grant and Contract Programs
Government Versus Governance: Challenges of the Transition to Third-Party Implementation
Distinguishing Contracts from Grants
Performance Measurement and Management in Grants and Contracts
Problems and Special Considerations Using Performance Management in Grant Programs
References
CHAPTER TWELVE: Improving Quality and Process
Monitoring Productivity for Process Improvement
Quality and Productivity Improvement
Monitoring the Nuts and Bolts
References
CHAPTER THIRTEEN: Soliciting Stakeholder Feedback
Identifying Stakeholders: The Stakeholder Audit
Obtaining Customer Feedback
Analyzing Stakeholder Feedback
E-Government and Stakeholder Involvement
Measuring and Evaluating Stakeholder Engagement
References
CHAPTER FOURTEEN: Using Comparative Measures to Benchmark Performance
Public Sector Benchmarking
Statistical Benchmarking
Problems and Challenges in Benchmarking
Strategies to Improve Comparative Measures
Identifying Best Practices
A Regulatory Benchmarking Example
Prospects for Benchmarking
References
PART FOUR: Design and Implementation of Performance Management Systems
CHAPTER FIFTEEN: Designing and Implementing Effective Management Systems
Managing the Process
Elements of Success
Strategies for Success
Prospects for Progress in Performance Management
A Final Comment
References
Name Index
Subject Index
End User License Agreement
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