Marci Bracco Cain
Chapter: Mastering Public Relations
Owner, Managing Partner | Chatterbox Public Relations
Julia Guerra
Chapter: Your Social Media Presence
Director of Operations | The International Ecotourism Society (TIES)
TIES is a nonprofit organization dedicated to promoting sustainable tourism practices around the world. Julia specializes in social media marketing, tourism branding, and webinars, and, through her work at TIES, she works and instructs ecolodges, tour operators, and destinations on how to leverage their digital marketing campaigns. Julia is passionate about scuba diving, hiking, and anything sustainable tourism related.
Lisa Kolb
Chapter: SEO (Search Engine Optimization)
President and Co-Founder | Acorn Internet Services, Inc.
877-226-7699
Together Lisa and her husband Mark have over 40 years of combined experience that can be put to work for you. In 1996, after almost a decade of solely working in the corporate world of software development and design, they moved to Colorado Springs to open a bed and breakfast. While doing software support and development for their bed and breakfast and a local bed and breakfast organization’s website, the need for a low-cost quality solution for the online marketing needs of other small businesses became glaringly apparent.
Dr. Carolin Lusby
Chapter: Demographics Make a Difference
Assistant Professor, PhD | Chaplin School of Hospitality and Tourism
Management
Carolin is an assistant professor at FIU and believes in the power of travel to transform lives and create sustainable livelihoods. Besides teaching and research, she leads regular trips and is the CEO of a small tourism nonprofit.
Patricia McCauley
Chapter: Website Fundamentals for Innkeepers
President | InsideOut Solutions
(360) 683-5774 ext 302
Patricia has presented at numerous conferences across North America and is available to speak on current marketing and web trends in the tourism industry.
Heather Turner
Chapter: The Rating Game: Leveraging Consumer Reviews
Chief | Forfeng Designs
[email protected] | [email protected]
Heather Turner aka Forfeng is a graduate of the Culinary Institute of America and has spent over 20 years in the restaurant business. She trained under one of the PBS Series “Great Chefs of America,” Chef Yves Labbe at four star acclaimed restaurant, Le Cheval D’or and has been the Executive Chef at Bellini’s Restaurant, The Cliff House at Stowe Mt. Resort and Harvest Market in Northern Vermont and at The Olde Inn on Cape Cod.
Kris Ullmer
Chapter: Working with Associations and Travel Agents (Associations portion)
Executive Director | Professional Association Innkeepers International
715-257-0128
From Innkeeper to Wisconsin B&B Association Executive Director to PAII, Kris shares her passion for innkeeping with travelers, educates innkeepers on trends and best practices, and advocates for equitable regulations for the industry. Founded in 1987, PAII is the nation’s largest innkeeping association, and the strategic partnership with the American Hotel and Lodging Association (AH&LA) further amplifies recognition of small, independently owned inns and Bed & Breakfasts. In 2003 she started her own business which combines hospitality consulting with marketing for a variety of businesses.
Erika A. Richter
Chapter: Working with Associations and Travel Agents (Travel Agents Portion)
Director of Communications | American Society of Travel Agents
(W) 703.739.6806
Toni Lanotte-Day
Chapter: Working with Associations and Travel Agents (Travel Agents Portion)
Toni Tours, Inc.
W. 516-369-5738
Julia P. Douglas
Chapter: Working with Associations and Travel Agents (Travel Agents Portion)
JETSET World Travel, Inc.
312.574.1181 (office/fax)
Kelly Bergin
Chapter: Working with Associations and Travel Agents (Travel Agents Portion)
OASIS | Palm Coast Travel
800.613.8380 ext. 5120
Christopher (Chris) J. Dane
Chapter: Working with Associations and Travel Agents (Travel Agents Portion)
President | Hickory Global Partners
phone: +1 561.900.2535 ext 2050
Matthew D. Upchurch
Chapter: Working with Associations and Travel Agents (Travel Agents Portion)
CEO | Virtuoso?
www.virtuoso.com | blog.virtuoso.com
Tel: 212-588-8232