Novell has set up a Web site that is the home for ZENworks products, www.novell.com/products/zenworks. You can find Novell's online documentation and announcements for updates to the product on this site.

Additionally, from this page you can follow the links to support.novell.com/products, where you can find any patches and fixes that may be released for the product. You can find ZENworks products under the NetWare Products categories.

Many more uses for ZENworks for Servers 3 exist than can ever be described in a book like this. Many customers who use ZENworks for Servers 3 every day get very creative in using the system.

Novell has set up a location on the Internet, www.novell.com/coolsolutions/zenworks, where customers can go and ask questions of the actual ZENworks for Servers 3 engineers and see what solutions other customers have applied with ZENworks for Servers 3. This is also the destination site for users of ZENworks for Desktop and ZENworks Cool Solutions.

The site changes often and features articles from real customers and insiders on how to make ZENworks for Servers 3 work in your network. It also includes a list of frequently asked questions and their answers, and articles from other deployment specialists who are in the trenches. You can often find a white paper at the Cool Solutions site that will have the information you need for your issues.

Occasionally, the site also posts software that is not supported by Novell, but is provided by some internal Novell engineers, Novell consultants, or customers. These tools can help you deploy and manage ZENworks for Servers 3.

Once, on the ZENworks Cool Solutions site, the Webmaster organized a live “Ask the Experts” session with several ZENworks for Desktops engineers, where customers could ask their questions online and get real-time answers. You may even find some job postings for companies that are looking for ZENmasters to come and implement ZENworks in their environments.

Novell Consulting Services has many good engineers who are familiar with ZENworks for Servers 3 and how it can help Novell customers in their environments. They can assist you, beyond support, in getting ZENworks for Servers 3 to do exactly what you want for your network. Novell Consulting Services can help you with field consulting and with any custom developments you may need, tailoring ZENworks for Servers 3 to your organization's needs. You can contact Novell's Consulting Services through your local Novell sales office, or at the following Web address: http://www.novell.com/consulting/.

Novell has one of the best trained and most responsive technical support services departments in the industry. Novell's technical support engineers help customers resolve installation, configuration, incompatibility, and software issues. They track those issues and create technical information documents (TIDs) that break down the symptoms and resolution to the image. Those TIDs are available to you from the Novell Technical Support Knowledgebase if you go to http://support.novell.com and choose Knowledge Base.

You can also access the Novell Support forums to view and post messages about questions that you have. These messages can be responded to by other users and are also responded to by Novell's support engineers. The Novell Support forums are available at http://support.novell.com/forums/.