- Cover Page
- Perfect Phrases for Managers and Supervisors
- Copyright Page
- Contents
- Acknowledgments
- Introduction
- Chapter 1 The New Wrkforce Demographics Require ew Dynamics of Communication
- Chapter 2 The New Dynamics of Communication
- Chapter 3 Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role
- Perfect Phrases to Address Former Peers Who Are Now Employees
- Perfect Phrases to Address Friends Who Are Now Employees
- Perfect Phrases to Address Team Members Who Wanted the Promotion You Got
- Perfect Phrases to Address the Acting Supervisor You Are Replacing
- Perfect Phrases to Set the Initial Tone with Employees
- Perfect Phrases for Your Initial Individual Meeting
- Perfect Phrases to Handle Questions You Can’t Answer
- Perfect Phrases to Establish Yourself with Your Manager
- Perfect Phrases for Handling Employees Who Try to Take Over
- Perfect Phrases to Introduce Hands-On Involvement
- Perfect Phrases to Announce Change Gracefully
- Perfect Phrases to Handle Resistance to Change
- Perfect Phrases to Support Change You Don’t Agree With
- Chapter 4 Perfect Phrases to Create a Mission, Vision, and Values-Based Team
- Chapter 5 Perfect Phrases to Foster Open Communication
- Perfect Phrases to Ensure Employees Keep You in the Loop
- Perfect Phrases to Encourage Feedback
- Perfect Phrases to Encourage Questions on Policies and Directives
- Perfect Phrases to Get a Quiet Employee to Communicate
- Perfect Phrases to Encourage Team Members to Communicate Directly and Effectively with Each Other
- Perfect Phrases to Encourage Employees to Admit Mistakes
- Perfect Phrases to Encourage Employees to Resolve Conflict
- Perfect Phrases to Invite Feedback About Your Performance as Manager
- Chapter 6 Perfect Phrases to Ace the Interview You Conduct
- Perfect Interview Phrases for Gathering Personal Information
- Perfect Interview Phrases to Learn Work Styles and Preferences
- Perfect Interview Phrases to Learn Work Expectations
- Perfect Interview Phrases to Evaluate Interpersonal Skills
- Perfect Interview Phrases to Determine Self-Directedness, Personal Motivation, and Creativity
- Perfect Interview Phrases to Determine Leadership Qualities
- Perfect Interview Phrases to Determine Resourcefulness and Situational Qualifications
- Perfect Interview Phrases to Determine Education and Training
- Perfect Interview Phrases to Determine Career Goals
- Perfect Interview Phrases to Determine Work Standards
- Perfect Interview Phrases to Determine Flexibility
- Perfect Multipurpose Interview Sentence Stems
- Chapter 8 Perfect Phrases for Netiquette, Social Media, and Other Online Activities
- Chapter 9 Perfect Phrases to Address Diversity
- Chapter 10 Perfect Phrases for Delegation
- Perfect Phrases to Encourage Buy-In
- Perfect Phrases for Clear Delegation
- Perfect Phrases to Ensure Understanding of an Assignment
- Perfect Phrases to Elicit Input When You Delegate
- Perfect Phrases to Eliminate Reverse Delegation
- Perfect Phrases to Refuse an Employee Request
- Perfect Phrases to Credential Employees
- Perfect Phrases for Follow-Up on Delegated Projects
- Chapter 12 Perfect Phrases to Coach Employees
- Perfect Phrases for Informal Interaction
- Perfect Phrases to Uncover Employee Strengths
- Perfect Phrases to Build Employee Strengths
- Perfect Phrases for Positive Reinforcement
- Perfect Phrases to Uncover and Address Issues and Obstacles
- Perfect Phrases to Brainstorm Solutions
- Perfect Phrases to Address Personal Issues and Counsel Grieving Employees
- Chapter 13 Perfect Phrases to Handle Performance and Behavior Problems
- Perfect Phrases for Real-Time Corrective Verbal Feedback
- Perfect Phrases to Turn Informal Feedback into Verbal Warnings
- Perfect Phrases for Written Warnings and Counseling Sessions
- Perfect Phrases to Suspend an Employee
- Perfect Phrases to Inform the Team About a Co-Worker on Suspension
- Perfect Phrases to Receive a Complaint
- Perfect Phrases to Inform an Employee of a Complaint
- Perfect Phrases to Investigate a Complaint by Interviewing Witnesses
- Chapter 14 Perfect Phrases for Performance Reviews
- Perfect Phrases to Announce Performance Reviews and Recommend Employee Preparation
- Perfect Phrases to Set Expectations and Create Ease
- Perfect Phrases to Review Past Performance
- Perfect Phrases to Address Poor Performance During the Performance Review
- Perfect Phrases to Set Goals During Interim Meetings or the Performance Review
- Perfect Phrases to Create an Improvement Plan
- Chapter 15 Perfect Phrases for Ending Employment
- Perfect Phrases to Open the Severance-Dueto-Performance Meeting
- Perfect Phrases to Explain the Situation of Severance Due to Performance
- Perfect Phrases to Open the Severance-Dueto-Cutbacks Meeting
- Perfect Phrases to Explain the Situation of Severance Due to Cutbacks
- Perfect Phrases to Reaffirm the Employee and Close the Meeting
- Perfect Phrases to Answer Common Severance Questions
- Perfect Phrases to Tell the Workforce About an Employment Termination
- Perfect Phrases for the Exit Interview
- Perfect Phrases to Manage Remaining Employees After Layoffs
- Chapter 16 Perfect Phrases for Virtual and Face-to-Face Meetings and Announcements
- Perfect Phrases to Start a Virtual Meeting
- Perfect Phrases to Start Both Virtual and Face-to-Face Meetings
- Perfect Phrases to Keep Meetings on Track
- Perfect Phrases to Emphasize a Point
- Perfect Phrases to Handle Interruptions
- Perfect Phrases to Solicit Opinions
- Perfect Phrases to Comment on Opinions
- Perfect Phrases to Correct Information
- Perfect Phrases to Focus Decisions
- Chapter 18 Perfect Phrases to Communicate Up the Ladder
- Perfect Phrases to Stay in Sync with Your Manager
- Perfect Phrases to Disagree with Your Manager
- Perfect Phrases to Warn Your Manager of Developing Problems
- Perfect Phrases to Focus Priorities and Decline a Manager’s Request
- Perfect Phrases to Handle a Difficult Manager
- Perfect Phrases for Going Above Your Manager’s Head
- Perfect Phrases to Bring Ideas to Your Manager
- Perfect Phrases to Break Bad News to Your Manager
- Perfect Phrases to Support Your Staff When You Report to Your Manager
- Chapter 19 Dynamized Management Communication Can Energize Productivity
- Footnotes