INDEX
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ABCs of human needs
accomplishment
action level
coping at
transformational coping at
Action Plan
content of
creationimplementation of
feedback and revision of
goal of
implementation of
instrumental acts in
logistics of
timeline for
action(s)
constructive
decisive
feedback on effect of
hands-on
see also transformational coping
acute stress
adaptable attitudes and skills
adulthood, learning resilience in
alienation
alternatives, identifying
American Telephone & Telegraph (AT&T)
anticipatory stress
assistance
building pattern of
solving conflicts with
see also social support
AT&T, see American Telephone & Telegraph
attitudes
adaptable
hardy
self-defeating
attitude(s) for resilience
catastrophic reactions and striking out vs.
challenge as
commitment as
control as
courage and motivation from
denial and avoidance vs.
importance of
self-assessment for
see also practicing attitudes of resilience
avoidance
behavioral strain
belief system
belonging
blame, externalizing
brain
broadened perspective
business patterns
catastrophic reactions
challenge attitude
as attitude for resilience
characteristics of
and hardiness
measurement of
change
downside of
employee endorsement/adoption of
and failure of old ways
fear of
growth opportunities in
human resource issues with
megatrends of
organizational
overpersonalization of
as threat
thriving on
upside of
value of
Cheers (television show)
childhood experiences, hardiness and
chronic stress
civilized social norms
clash of wills (as stressor)
climate, company
college students
hardiness training with
performance studies of
comfort
commitment attitude
as attitude for resilience
characteristics of
and hardiness
measurement of
commonplace perspective
communication, constructive
company resiliency boosters
and characteristics of resilient companies
and customer loyalty
at Microsoft
and reasons for failure of old ways
during reorganizations
strategies for implementing
competition
see also practicing socially supportive interactions
competitive sports
computer specialists, hardiness levels of
computer technology
conduct, hardiness and enhancement of
confidence, nurtured
conflict(s)
building encouragement/assistance from
relationships involving
solving
understanding
constructive communication
constructive thinking/actions
control attitude
as attitude for resilience
characteristics of
and hardiness
measurement of
coping
and control
at mental and action levels
nonresilient
regressive
skills for
see also transformational coping
courage
creative people, stress and
criticism
culture, company
culture shock
customer loyalty
decisive action
defining moments
denial
dependability
discrimination
diseases
disengagement at work
Edelman, Marian Wright, on reasons for working
Edison, Thomas J., on missed opportunities
on opportunities in difficulties
on solving problems
empathy
employees
change causing problems for
distrust of company aims by
downside of change for
hardiness of
meaning sought by
upside of change for
see also strengthening employee and employer ties
employers, see strengthening employee and employer ties
encouragement
building pattern of
solving conflicts with
see also social support
entrepreneurial jobs
equal opportunity
esteem
external forces (as stressor)
externalizing blame
family
childhood encouragement from
resilience with
Family Circle magazine
fear of change
avoiding
long-term disadvantages of
Federal Court, see U.S. Federal Court
feedback
benefits of
for revision of Action Plan
on social support
sources of
fight-or-flight response
finances
firefighters, hardiness levels of
future, focus on
globalization
goals, examining
hands-on action
hardiness
and childhood experiences
and civilized social norms
and college performance
and competitive sports
confronting stress head-on for
and disengagement at work
and fight-or-flight response
and leadership qualities
and life-threatening stress
and moderation of strain level
and physical/mental health
research on
training for
and types of stress
see also attitudes for resilience
Hardiness Institute
health
hardiness and enhancement of
and stress
highly resilient people
case studies of
learning from
Horn, Carl
human needs, ABCs of
human resource issues
IBT study, see Illinois Bell Telephone study
Illinois Bell Telephone (IBT) study
improvability perspective
incentive programs
information technology
instrumental acts
Internet
involvement, lack of
job insecurity
Keller, Helen, on doors to happiness
leadership
hardiness and enhancement of
skills for
in adulthood
in childhood
through early experiences
through hardiness training
life-threatening stress
low-resilient people
case studies of
learning from
“Ma Bell” monopoly
magnitude of stress
manageability perspective
managers
nonresilient
resilient
marketplace developments
matrix management
meaning
and employee satisfaction
in work
megatrends
mental health, stress and
mental level
coping at
transformational coping at
mental strain
Michelangelo
Microsoft
military personnel
misunderstandings (as stressor)
motivation
Nance, W. A., on making a life
National Institute of Mental Health
new coworkers/superiors
Newhouse, Flowers A., on lack of willpower
nonresilient coping
nonresilient managers
nurtured confidence
observations, feedback from
Olympic synchronized swimming team
opportunities in change
organizational change
overpersonalization of change
overprotection
see also practicing socially supportive interactions
people
creative
highly resilient
low-resilient
as source of feedback
perceived threats
perception of stress
performance
of college students
and hardiness
hardiness as predictor of
and stress
personal growth
personal limitation (as stressor)
personal reflection, feedback from
personal satisfaction
perspective
broadening
commonplace
improvability
manageability
searching for
time
unpredictability
physical health, stress and
physiological reactions to stresses
possibilities, evaluating
powerlessness
avoiding
long-term disadvantages of
power of resilience
practicing attitudes of resilience
by avoiding vulnerable attitudes
by awareness of disadvantages of low resilience
and case studies of highly resilient people
and case studies of people low in resilience
by expressing resiliency skills
by studying highly resilient people
by turning stress to your advantage
practicing socially supportive interactions
by building pattern of encouragement/assistance
by communicating constructively
by creating social interaction map
by implementing/evaluating action plan
by solving conflicts with assistance/ encouragement
practicing transformational coping
and continuation of transformational coping process
by creating/implementing action plan
by finding alternatives
by identifying unresolved stressful circumstances
by searching for perspective/understanding
by Situational Reconstruction
and Situational Reconstruction case studies
by understanding stressors
purpose, sense of
pyramidal organizations
Ratzenberger, John
reflection, feedback from
regressive coping
case studies of
self-assessment for
transformational coping vs.
relationships
for social support
supportive interactions to improve
transformational coping with
at work
see also practicing socially supportive interactions
reorganization of companies
research
on hardiness
on resilience, see also resilience research
on stress
resilience
in companies, see company resiliency
boosters early experiences undermining
and hardiness
at home
influence of attitudes on, see also attitude(s) for resilience key to
power of
roots of
resilience research
Illinois Bell Telephone project
nonresilient manager case study from
resilient manager case study from
and roots of resilience
and vulnerability
resiliency skills
resilient managers
resources, sharing
responsibility(-ies)
assistance with
for stress
results, feedback from
rigidity
sabotage
self-assessment
for attitudes for resilience
for regressive coping
for social support
self-defeating attitudes
sense of purpose
sensory input, lack of
Shaw, George Bernard, on mistakes
significant others
feedback from
offering assistance to
offering encouragement to
situational outcomes, evaluating
Situational Reconstruction exercise
case studies of
finding alternatives in
search for perspective/understanding in
understanding stressors in
skills
adaptable
coping
hardiness
leadership
resiliency
social interaction
success
support
transformational coping
social interaction map
social interaction skills
social support
building relationships for
case studies on
lack of
self-assessment for
as skill
see also practicing socially supportive interactions
sports
stamina, hardiness and enhancement of
strain
behavioral
mental
moderating level of
symptoms of
strengthening employee and employer ties
case study of
by finding meaning in work
with resiliency-boosting skills
stress
acute
anticipatory
chronic
in creative people
early in life
finding advantage in, see also transformational coping
head-on confrontation of
and health
life-threatening
making others responsible for
perception of
and performance
physiological reactions to
research on
sources of
symptoms of
total level of
unresolved circumstances of
in work environments
see also change
stress-management training
stressors, understanding
striking out
structure, company
success
and handling of challenges
skills for
supportive social interaction, training for
support skills
teams
technology
telecommunications, changes in
terrorism
threat(s)
avoiding sense of
perceived
to stability
3Cs
time perspective
training
hardiness
stress-management
transformational coping
case studies of
and case studies of regressive coping
continuation of
key steps in
process of
regressive coping vs.
self-assessment for
as skill
training for
see also practicing transformational coping
Tulku, Tarthang, on participation in life
understanding
deepening of
of stressful circumstances
of stressors
unhappiness, making others responsible for
unpredictability perspective
unresolved stress
U.S. Federal Court
victimization (as stressor)
violence
vulnerability
avoiding
as opposite of resilience
wear-and-tear diseases
Wendt, George
West Point Military Academy
withdrawal
avoiding
long-term disadvantages of
work environments, stress in
workforce, hardiness of
world trade
Zamperini, Lou