CONTENTS
Part I The Human Resources Profession
Chapter 1 Human Resource Certification
Professional Human Resources Management Certification
HR Certification Organizations
The HR Certification Institute
The Society for Human Resource Management
Chapter 2 SHRM’s Certification Program
The SHRM Body of Competency and Knowledge
SHRM-CP and SHRM-SCP Exam Eligibility
Which Certification Is Right for You?
Application Deadlines and Exam Windows
Exam Delivery, Duration, and Format
Exam Identification and Conduct Guidelines
Chapter 3 U.S. Laws and Regulations
What You Need to Know Concerning Employee Management
1. When You Have One or More Employees
1.2. The Consumer Credit Protection Act (1968)
1.3. The Copeland “Anti-Kickback” Act (1934)
1.5. The Davis-Bacon Act (1931)
1.6. The Dodd-Frank Wall Street Reform and Consumer Protection Act (2010)
1.7. The Economic Growth and Tax Relief Reconciliation Act (EGTRRA) (2001)
1.8. The Electronic Communications Privacy Act (ECPA) (1986)
1.9. The Employee Polygraph Protection Act (1988)
1.10. The Employee Retirement Income Security Act (ERISA) (1974)
1.11. The Equal Pay Act (EPA) (Amendment to the FLSA) (1963)
1.12. The FAA Modernization and Reform Act (2012)
1.13. The Fair and Accurate Credit Transactions Act (FACT) (2003)
1.14. The Fair Credit Reporting Act (FCRA) (1970)
1.15. The Fair Labor Standards Act (FLSA) (1938)
1.16. The Foreign Corrupt Practices Act (FCPA) (1997)
1.17. The Health Information Technology for Economic and Clinical Health Act (HITECH) (2009)
1.18. The Health Insurance Portability and Accountability Act (HIPAA) (1996)
1.19. The Immigration and Nationality Act (INA) (1952)
1.20. The Immigration Reform and Control Act (IRCA) (1986)
1.21. The IRS Intermediate Sanctions (2002)
1.22. The Labor-Management Relations Act (LMRA) (1947)
1.23. The Labor-Management Reporting and Disclosure Act (1959)
1.24. The Mine Safety and Health Act (1977)
1.25. The National Industrial Recovery Act (1933)
1.26. The National Labor Relations Act (NLRA) (1935)
1.27. The Needlestick Safety and Prevention Act (2000)
1.28. The Norris-LaGuardia Act (1932)
1.29. The Occupational Safety and Health Act (OSHA) (1970)
1.30. The Omnibus Budget Reconciliation Act (OBRA) (1993)
1.31. The Pension Protection Act (PPA) (2006)
1.32. The Personal Responsibility and Work Opportunity Reconciliation Act (1996)
1.33. The Portal-to-Portal Act (1947)
1.34. The Railway Labor Act (1926)
1.35. The Rehabilitation Act (1973)
1.36. The Retirement Equity Act (REA) (1984)
1.38. The Sarbanes-Oxley Act (SOX) (2002)
1.39. The Securities and Exchange Act (1934)
1.40. The Service Contract Act (SCA) (1965)
1.41. The Sherman Anti-Trust Act (1890)
1.42. The Small Business Job Protection Act (1996) (SBJPA)
1.43. The Social Security Act (1935)
1.44. The Tax Reform Act (1986)
1.45. The Taxpayer Relief Act (1997)
1.46. The Trademark Act (1946)
1.47. The Unemployment Compensation Amendments Act (UCA) (1992)
1.48. The Uniformed Services Employment and Reemployment Rights Act (USERRA) (1994)
1.50. The Wagner-Peyser Act (1933) [as amended by the Workforce Investment Act (WIA) (1998)]
1.51. The Walsh-Healey Act (Public Contracts Act) (1936)
1.52. The Work Opportunity Tax Credit (WOTC) (1996)
1.53 Labor-Management Reporting and Disclosure Act (1959)
2. When You Have 15 or More Employees
2.1. Americans with Disabilities Act (ADA) (1990)
2.2. Civil Rights Act (Title VII) (1964)
2.3. The Civil Rights Act (1991)
2.4. Drug-Free Workplace Act (1988)
2.5. The Equal Employment Opportunity Act (EEOA) (1972)
2.6. The Genetic Information Nondiscrimination Act (GINA) (2008)
2.7. Guidelines on Discrimination Because of Sex (1980)
2.8. The Lilly Ledbetter Fair Pay Act (2009)
2.9. The Pregnancy Discrimination Act (1978)
2.10. Uniform Guidelines on Employee Selection Procedures (1976)
3. When You Have 20 or More Employees
3.1. The Age Discrimination in Employment Act (ADEA) (1967)
3.2. The American Recovery and Reinvestment Act (ARRA) (2009)
3.3. The Consolidated Omnibus Budget Reconciliation Act (COBRA) (1986)
3.4. The Older Workers Benefit Protection Act (OWBPA) (1990)
4. When You Have 50 to 99, 100, or More Employees
4.1. Executive Order 11246—Affirmative Action (1965)
4.2. The Family and Medical Leave Act (FMLA) (1993)
4.3. The Mental Health Parity Act (MHPA) (1996)
4.4. The Mental Health Parity and Addiction Equity Act (MHPAEA) (2008)
4.5. The National Defense Authorization Act (2008)
4.6. The Patient Protection and Affordable Care Act (PPACA) (2010)
5. When You Have 100 or More Employees
5.1. The Worker Adjustment and Retraining Notification Act (WARN) (1988)
6. For Federal Government Employees
6.1. The Civil Service Reform Act (1978)
6.2. The Congressional Accountability Act (1995)
6.3. The False Claims Act (1863)
6.4. The Homeland Security Act (2002)
6.6. The USA PATRIOT Act (2001)
Employment Visas for Foreign Nationals
O-1 Alien of Extraordinary Ability in Arts, Science, Education, Business, Athletics
Part II HR Knowledge and Behavior Competencies
Functional Area 1—HR Strategic Planning
Implementing Strategy Production
Evaluating Strategic Performance
Providing Leadership and Strategy
Functional Area 2—Talent Acquisition
Organizational Staffing Requirements
Planning for Talent Acquisition on a Global Basis
Job Analysis and Job Documentation
Functional Area 3—Employee Engagement & Retention
Understanding Employee Engagement
Drivers and Role of Organizational Culture in Engagement
Challenges to Employee Engagement
HR’s Employee Engagement Strategy
Engaging Employees from Hiring to Separation
Functional Area 4—Learning & Development
Learning and Development in Today’s Organizations
Functional Area 5—Total Rewards
Total Rewards and Organizational Strategy
Legislation Affecting Compensation and Benefits
Functional Area 6—Structure of the HR Function
Understanding the Organization
The HR Organization and Function
Measuring and Demonstrating HR Value
HR’s Role in Organizational Strategy
Functional Area 7—Organizational Effectiveness & Development
Overview of Organizational Effectiveness and Development (OED)
Organizational Gap Development
Measuring Organizational Effectiveness and Development
Functional Area 8—Workforce Management
Organizational Workforce Requirements
Functional Area 9—Employee and Labor Relations
Third-Party Influences on Employee Relations
When the Employee Relationship Falters
Functional Area 10—Technology Management
Policies for Technology Use in the Workplace
Functional Area 11—HR in the Global Context
Defining the Global Organization
Becoming a Multicultural Organization
Navigating the Global Legal Environment
Functional Area 12—Diversity and Inclusion
Developing a Diversity and Inclusion Strategy
Functional Area 13—Risk Management
Establishing the Context of Risk
Identifying and Analyzing Risk
Functional Area 14—Corporate Social Responsibility
The Ever-Changing and Growing CSR
Functional Area 15—U.S. Employment Law and Regulations
HR and the Legislative and Regulatory Environment
Chapter 7 Behavioral Competencies
Behavioral Competency 1—Leadership and Navigation
Proficiency Indicators for All HR Professionals
Proficiency Indicators for Senior HR Professionals
Behavioral Competency 2—Ethical Practice
Proficiency Indicators for All HR Professionals
Proficiency Indicators for Senior HR Professionals
Behavioral Competency 3—Relationship Management
Proficiency Indicators for Senior HR Professionals
Behavioral Competency 4—Communication
Proficiency Indicators for All HR Professionals
Proficiency Indicators for Senior HR Professionals
Behavioral Competency 5—Global and Cultural Effectiveness
Proficiency Indicators for All HR Professionals
Proficiency Indicators for Senior HR Professionals
Behavioral Competency 6—Business Acumen
Proficiency Indicators for All HR Professionals
Proficiency Indicators for Senior HR Professionals
Behavioral Competency 7—Consultation
Proficiency Indicators for All HR Professionals
Proficiency Indicators for Senior HR Professionals
Behavioral Competency 8—Critical Evaluation
Proficiency Indicators for All HR Professionals
Proficiency Indicators for Senior HR Professionals
Appendix A List of Common HR Acronyms
Appendix B Case Laws by Chapter
Chapter 7: Behavioral Competencies
Appendix C For Additional Study
Appendix D About the Digital Content
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