Appendix I

Seven Steps to Creating Interaction Safety

Steps

1.   Make it clear in your interactions with team members that greater interaction safety is your goal.

2.   Assess what level of interaction safety currently exists (most of the time) and identify actions needed to move to the next level.

3.   Ask each person what she or he needs for greater interaction safety.

4.   Share and adopt the dos and don’ts and add others that would be helpful to you and the team.

5.   Get agreement on where you want to be and how you will support each other.

6.   Start practicing the new behaviors for greater interaction safety.

7.   Assess how you are doing on an ongoing basis; celebrate what you are doing well, and continuously improve.

Dos and Don’ts for Interaction Safety

DOS

DON’TS

Join

Judge

Yes, and...

Yes, but...

Encourage

Belittle

Find agreement

Find holes

Be supportive

Be skeptical

Challenge for learning or growth and add value

Challenge to one-up others

Assume and extend trust

Withhold trust

Initiate

Hold back

Be open and available

Be cautious

Express yourself

Second-guess yourself

Problem solve

Find blame

Image

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
3.149.28.126