APPENDIX III
Table of people
Prologue
Neil Armstrong
Leo Mullin
Chapter One: WHY ME?
Background and arrival at IATA
A change of heart
Leo Mullin, Jürgen Weber
Walking into a collapsing structure
Leading a revolution
Jürgen Weber, Jean-Cyril Spinetta, Rod Eddington, Otto Loepfe, Jeff Katz, Richard Quest, Mario Monti, Leo Mullin, Jeff Katz, Michael Bell, Pierre Jeanniot.
Decision time
Jack Welch, Xavier de Irala, Isao Kaneko, Leo Mullin, Jürgen Weber, Elena Bisignani, Claudia Bisignani
Assessing the situation
Pierre Jeanniot
The right man
My father
Roland Christensen, Pietro Sette, Enrico Mattei, Colonel Gaddafi, Sid Ahmed Ghozali, Indira Gandhi, Rajiv Gandhi, Lee Kuan Yew, Romano Prodi, Li Peng, Li Ruihuan
Alitalia
New beginnings in Latin America
John Reed, President Menem, Romano Prodi, Narciso Andreu
A very special passenger
Pope John Paul II, Monsignor Stanislaw
A future saint in my office
Giulio Andreotti, Mother Teresa
Fashion statement
Giorgio Armani
Positive thinking
Ferruccio Pavolini, Colin Marshall, Karel van Miert, Jan de Soet, Peter
Bouw, Carlo Bernini, Jan Carlzon, Bernard Attali,
Call of the seas
Call of the skies
Jürgen Weber, Wolfgang Mayrhuber, Christoph Franz, Jean-Cyril Spinetta,
Rod Eddington, Peter Carroll, Nicolas De Santis, Jill Brady
Time to start work
Chapter 2: INTERNAL COMBUSTION
Making internal changes at IATA
Blowing away cobwebs
Pierre Jeanniot
Ending the committee excuse
Kevin Dobby, CK Cheong, Rod Eddington
A strange animal
Sir Hildred William, Knut Hammarskjöld, Günther Eser
Why become relevant?
The right tools for the job
A bomb in the church
Tom Windmuller, Conchita Greiner, Dominique Durand, Jack Welch,
Noel Tichy, Xavier de Irala
Leaders developing leaders
Baojian Zhang
Performance assessment
A different organization
Guido Gianasso, Tom Murphy, Bob Hutt, Mark Hubble, Kevin Dobby
Regional variations
Patricio Sepulveda
Chapter 3: MAKING WAVES
The first external warning shots, views on airports
The Narita Case
Chikage Ogi
Blending Japan and Italy
Shouting politely
Isao Kaneko, Tony Concil, Andrew Drysdale, Robert Aaronson,
Ryutaro Hashimoto
Lessons learned
Masahiko Kurono, Kosaburo Morinaka, Jeff Poole
The Taj Mahal with gates
Louis Turpen, David Collenette, Robert Milton, Calin Rovinescu,
John Kaldeway
Airport privatization
Roland Randriamampionona, Annette King, Praful Patel, Naresh Goyal,
Robert Deillon
Stuck for space
Philip Hammond
Chapter 4: RAISING THE PROFILE
Using the media to communicate strategy
Stop being shy
Marco Zanichelli
A plane is not part of the deal
William Gaillard, Tony Concil
Change, change, change
Tony Concil
Building a communication strategy
Niels Boserup
Internal and external confirmation
Star of the small screen
Leo Mullin, Lou Dobbs, Herb Kelleher, Lou Dobbs, Nik Gowing,
Richard Quest, Bob Hutt, Aaron Heslehurst
Hold the front page
Tony Concil, Romano Prodi, José Manual Barosso, Kevin Done,
Ven Sreenivasan
Raising the profile in North America
Janet Napolitano, Tom Ridge, Michael Chertoff, Raymond Benjamin
An eruption of truth
Richard Deakin, David McMillan, Sigurdur Helgason, Siim Kallas
Speaking clearly
Richard McCausland, Tom Windmuller, Gary Doernhoefer, Herb Kelleher
Chapter 5: GETTING TECHNICAL
Simplifying the Business and the role of technology
Ambitious undertakings
Rod Eddington, Robert Milton, Leo van Wyck, Tom Murphy, Isao Kaneko
Time for a revolution
Robert Milton
False dawn
Michael Bell, Philippe Bruyère
Creating networks
Bryan Wilson
Colour by numbers
Phone a friend
Titus Naikuni
Eliminating paper tickets
Atef Abdel Hamid, Idris Jala, Orkhon Tseyen-Oidov, Francesco Violante
To extend or not to extend
Igor Levitin, Valery Okulov, Dimitri Shamraev, Steve Ridgway,
Robert Milton, Khalid Abdullah Almolhem, Katsuo Haneda
Celebration on the Bosporus
Good and bad technology
Bob Crandall, Rakesh Gangwal, Masayo Yamaguchi, Louis Chênevert
Chapter 6: THE FUTURE IS GREEN
Environmental initiatives, including airspace issues and the EU ETS
The case for the defence
Romano Prodi, Richard Chartres
Widening the focus
Yang Yuanyuan, Praful Patel
Getting prepared
Tom Enders, Alan Mulally, Eric Bachelet, Sir John Rose, Marion Blakey,
Gerard Arpey, Fred Smith, Alexander Ter Kuile, Robert Aaronson
The industry under pressure
Dr Rajendra Pachauri, Al Gore, Thierry Lombard, Philippe Rochat,
Mats Jansson
I have a dream
Neil Armstrong, CS Chew, Wolfgang Mayrhuber, Jean-Cyril Spinetta
Wolfgang Mayrhuber, Jean-Cyril Spinetta
A united approach
Tom Windmuller, John Leape, Paul Steele, Günther Matschnigg,
Brian Pearce, Roberto Kobeh Gonzalez, Dr Assad Kotaite
Assad Kotaite, Roberto Kobeh, Raymond Benjamin, Scott Carson,
Alan Mulally, Tom Enders
The road to Copenhagen Part 1
Ban Ki-moon, Al Gore, Dr Rajendra Pachauri, Jairam Ramesh,
Gerard Arpey, David Bronczek
G8 connections
Silvio Berlusconi, Wolfgang Mayrhuber, Robert Milton, Haruka Nishimatsu,
Dave Bronzcek, Carol Browner, Ambassador Massolo
The road to Copenhagen Part 2
Ban Ki-moon, Sergei Ordzhonikidze, Paul Steele, Doug Lavin, Yvo de Boer
Connie Hedegaard, Patricio Sepulveda, Juan Carlos Villate,
Adefunke Adeyemi
Improving air traffic management
Wolfgang Mayrhuber, Assad Kotaite, Roberto Kobeh
SES and NextGen
Colin Marshall, Karel Van Miert
Fuelling the future
Christina Figueras, Andres Conesa, Siim Kallas, Günther Oettinger
Emissions Trading Scheme
John Mica, Siim Kallas, Marthinus van Schalkwyk, Tony Tan Keng Yam
Chapter 7: SAFETY FIRST
Making the skies ever safer
Number one
Handle with care
Yang Yuanyuan, Igor Levitin
Beginning the audit process
Mike O’Brien, Günther Matschnigg
The main players
Assad Kotaite, Marion Blakey
Devil in the detail
A maybe to a must
Robert Milton, Leo van Wyck, Jean-Cyril Spinetta, General Shafik
Atef Abdel Hamid, Wolfgang Mayrhuber
A meeting at the Kremlin
President Medvedev, Igor Levitin, Ray La Hood, Vladimir Tikhonov,
Günter Eser, Valery Okulov, Vitaly Savelyev, Jean Paul Hartman
A dangerous traffic jam
Harold Demuren, Diezanni Allison-Madueke, Fernando Conte, Tony Concil
Chapter 8: BAD PEOPLE, NOT BAD OBJECTS
The need for more efficient and harmonized security
A knee-jerk reaction
Admirals in the air
Tom Ridge, Michael Chertoff, Bernie Korkik, Admiral Loy, Admiral Stone,
Franco Frattini, Janet Napolitano
The Amsterdam incident
Janet Napolitano, Silvia Krahl
Trusting the shipper
Security costs
Tomorrow’s system today
Ken Dunlap, Janet Napolitano
Chapter 9: VISION 2050
A look at Vision 2050, liberalization and thoughts on the future
The need for change
The Latin American model
Cristina Fernández, Patricio Sepulveda, Mariano Recalde
Fernando Pinto, Ozires Silva, Omar Carneiro Da Cunha, Enzo,
Germán Efromovich, Juan Cueto, Enrique Cueto, Ignacio Cueto,
Rolim Amaro,
A leadership dilemma: colour and rules
Agenda for freedom
Binali Yildirm, Cem Kozlu, Temel Kotil, Jeff Shane
Tom Windmuller, Carlos Grau Taner, Antonio Tajani, Assad Kotaite
John Byerly, Paul Gretch, Aysha Al Hamili
A dramatic difference
The think tank and the venue
Ron Noble, Nader Dahabi, Anthony Albanese
Lee Kuan Yew, Cueto and Amaro families
Brian Pearce, Michael Porter, Harvard Professors
Michael Porter
Five forces
Governments must listen
Serving the customer
We need more runways
Paul Griffiths
Future technology
Bertrand Piccard, André Borschberg
Our greatest sin
Bob McGeorge, Gary Doernhoefer
Europe and the United States
Mary Peters, Franco Frattini, James Oberstar, Dave Barger,
Herb Kelleher, Jose Maria Aznar, Xavier de Irala, Antonio Vasquez,
Bob Crandal, Doug Parker
Asia-Pacific
Praful Patel, Liu Shaoyong, Yoji Ohashi, Shinichiro Ito
Middle East
James Hogan, Maurice Flanagan
Africa
Titus Naikuni, Siza Mzimela
Latin America
Tony Tyler, Sebastián Piñera
The benefits of aviation