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Section V Assessment and Improvement
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Section V Assessment and Improvement
by Lucy A. D. Lockwood, Larry L. Constantine
Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design
Title Page
Copyright Page
Contents
Acknowledgments
Preface
Section I Toward More Usable Software
1 Software for Use: Usage, Usability, and User Interfaces
2 Built-In Usability: A Usage-Centered Design Approach
3 In Principle: Rules and Principles of Usage-Centered Design
Section II Essential Models for Usability
4 Users and Related Species: Understanding Users and User Roles
5 Working Structures: Task Modeling with Essential Use Cases
6 Interface Architecture: Interface Contents and Navigation
Section III Creating the Visual Design
7 Designing the Dialogue: Layout and Communication
8 Practical Widgetry: Choosing and Designing Visual Components
9 Innovative Interfaces: Creative Interface Engineering and Custom Components
Section IV Completing the Design
10 Expressing Solutions: Implementation Modeling and Prototypes
11 Help Me If You Can: Designing Help and Helpful Messages
12 Once a Beginner: Supporting Evolving Usage Patterns
13 In Place: Fitting the Operational Context
14 Same Game, Different Fields: Special Applications, Special Issues
15 Usage-Centered Design Applied: The TeleGuida Case
Section V Assessment and Improvement
16 Better Next Time: Improvement by Inspection and Review
17 By the Numbers: Measuring Usability in Practice
18 Test Scores: Laboratory and Field Testing of Usability
Section VI Organizing and Managing the Process
19 Code and You’re Done: Implementing Interfaces
20 Using Your Users: Users in the Development Process
21 Getting Organized: Usability in the Larger Context
Appendix A: Suggested Readings
Appendix B: Eleven Ways to Make Software More Usable: General Principles of Software Usability
Appendix C: Glossary
Appendix D: Forms for Usage-Centered Design
Appendix E: Subjective Usability Scales for Software (SUSS)
References
About the Authors
Colophon
Index
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15 Usage-Centered Design Applied: The TeleGuida Case
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16 Better Next Time: Improvement by Inspection and Review
Section V
Assessment and Improvement
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