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by
Suddenly Virtual
Cover
Title Page
Copyright
Dedication
Preface: The Collision and Convergence of Two Areas of Expertise
Acknowledgments
PART ONE: Our New Virtual Reality – A Suddenly Remote Workforce
CHAPTER 1: What Happened to Meetings?
How Did We Get Here?
What Happened to Work?
What Happened to Meetings?
Conclusion
Chapter Takeaways
References
CHAPTER 2: What Happened to Video Communication?
Paving the Way for Virtual Video Communication
Stay at Home becomes “Stay on Zoom”
The Value of Video in a Virtual Meeting
The Value of Video for Internal Meetings
The Value of Video for External Meetings
Conclusion
Chapter Takeaways
References
PART TWO: The Science of Meetings
CHAPTER 3: Best Practices for Meetings Before COVID‐19
Research Exposes Why People Dislike Many Meetings
Before‐Meeting Best Practices
During‐Meeting Best Practices
After‐Meeting Best Practices
The Intuitive Nature of Meeting Science
Conclusion
Chapter Takeaways
References
CHAPTER 4: New Best Practices for Meetings as a Result of COVID‐19
Beyond the Shift from Face‐to‐Face to Video
Amidst the Shift, New Best Practices Emerged
Old Best Practices Still Hold True
Conclusion
Chapter Takeaways
References
PART THREE: The Benefits and Challenges of Video Communication
CHAPTER 5: The Value of Video in the Corporate World
The Risks of Poor On‐Camera Awareness in Video Meetings
Why Is Speaking to a Camera So Much Harder Than Speaking to a Person?
Distraction Danger
A Story from Karin's Perspective
Conclusion
Chapter Takeaways
References
CHAPTER 6: Best Practices for On‐Camera Communication Through a Webcam
The Mental Mindset for Speaking on a Webcam
TRY THIS
The Necessity of Vocal Variety in Virtual Video Presentations
TRY THIS
How Your Body Speaks on a Webcam
TRY THIS
Conclusion
Chapter Takeaways
References
PART FOUR: The Biggest Opportunities and Challenges of Virtual Meetings
CHAPTER 7: Making Every Virtual Meeting a Video Meeting
A Story from Joe's Perspective
Differences in Meeting Satisfaction and Effectiveness by Modality
The Case for Making Every Virtual Meeting a Video Meeting
Caveats to Every Virtual Meeting as a Video Meeting
Motivating Others to Turn on the Video
Case Study: Video Meeting Converts at the Executive Level
Conclusion
Chapter Takeaways
References
CHAPTER 8: Driving Engagement in a Virtual Meeting
A Story from Karin's Perspective
Fighting the Default Position
Meetings and Engagement: Joe's Origin Story
Engaging Meetings in the Virtual World
TRY THIS: For Your Next Meeting
Think Dynamic, Not Linear
Strong Facilitation Is a Must
Leverage Engagement Tools on the Platform
Case Study: Staying Engaged – A Participant Perspective
TRY THIS
Conclusion
Chapter Takeaways
References
CHAPTER 9: Remembering Virtual Meeting Etiquette
A Story from Karin's Perspective
Business Mode from the Spare Bedroom
Being the Best Host
Case Study: Professional Etiquette for the Classroom and the Clinic
Conclusion
Chapter Takeaways
References
CHAPTER 10: Ignoring the Importance of Production Value
Meeting Science and Design Characteristics
Select the Right “Set” – Which Likely Is a Real One
A Story from Joe's Perspective
Case Study: Fake a Zoom Meeting?
Control the Lighting
TRY THIS
Shape Your Shot
Don't Overlook Your Audio
TRY THIS
Conclusion
Chapter Takeaways
References
CHAPTER 11: Building Organizational Culture Through Virtual Meetings
Meeting Culture Is a Reality
Introducing New Employees to a Suddenly Virtual Organization
Case Study: #WeAreLenovo
Conclusion
Chapter Takeaways
References
CHAPTER 12: Empowering Employees on the Tech Front
The Tech Tool Challenge for Remote Work
Fighting Fatigue with the Right Equipment
Who Is Paying for It?
Keeping Up with Technology . . . or Not
A Story from Karin's Perspective
Upgrading Your Software Skills
Best Practices from the Experts
Conclusion
Chapter Takeaways
References
CHAPTER 13: Managing Virtual Meetings Across Global Cultures
People Engage in Meetings Differently Across the World
These Were All Pre–COVID‐19 Differences . . . How Do They Look Now?
Pulling Out Participation in a Global Virtual Meeting
How to Manage Cross‐Cultural Virtual Meetings?
The Importance of Camera Use in Virtual Intercultural Communication
Conclusion
Chapter Takeaways
References
PART FIVE: What's Next in the Suddenly Virtual Meeting World?
CHAPTER 14: Embracing the Hybrid Meeting
A Story from Joe's Perspective
Observations from the Suddenly Remote World
What Does a Hybrid Meeting Look Like?
How to Manage a Hybrid Team
How to Mitigate Work–Family Spillover
A Story from Joe's Perspective
Hybrid Work and Best Practices for Hybrid Meetings
Conclusion
Chapter Takeaways
References
CHAPTER 15: Preparing for the Next Normal in Our Suddenly Virtual Meetings
Caution, You're Only Human
How to Extinguish Bad Meeting Habits
Extinguishing Bad Habits Makes Room for Good Habit Forming
Looking in the Mirror: The Adaptive Improvement Model (AIM) Framework
The Future of Meetings: Looking into the Crystal Ball
Conclusion
Chapter Takeaways
References
Conclusion: Our Own Remote Work Experiment
About the Authors
Index
End User License Agreement
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