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by Michael T. Fisher, Martin L. Abbott
The Art of Scalability: Scalable Web Architecture, Processes, and Organizations for the Modern Enterprise, Second Edition
About This eBook
Title Page
Copyright Page
Praise for The Art of Scalability, Second Edition
Praise for the First Edition
Dedication Page
Contents
Acknowledgments
About the Authors
Introduction
Scalability: So Much More Than Just Technology
Art Versus Science
Who Needs Scalability?
Book Organization and Structure
Part I: Staffing a Scalable Organization
Chapter 2. Roles for the Scalable Technology Organization
The Effects of Failure
Defining Roles
Executive Responsibilities
Chief Executive Officer
Chief Financial Officer
Business Unit Owners, General Managers, and P&L Owners
Chief Technology Officer/Chief Information Officer
Individual Contributor Responsibilities
Architecture Responsibilities
Engineering Responsibilities
DevOps Responsibilities
Infrastructure Responsibilities
Quality Assurance Responsibilities
Capacity Planning Responsibilities
A Tool for Defining Responsibilities
Conclusion
Key Points
Chapter 3. Designing Organizations
Organizational Influences That Affect Scalability
Team Size
Warning Signs
Growing or Splitting Teams
Organizational Structure
Functional Organization
Matrix Organization
Agile Organization
Conclusion
Key Points
Chapter 5. Management 101
What Is Management?
Project and Task Management
Building Teams: A Sports Analogy
Upgrading Teams: A Garden Analogy
Measurement, Metrics, and Goal Evaluation
The Goal Tree
Paving the Path for Success
Conclusion
Key Points
Chapter 6. Relationships, Mindset, and the Business Case
Understanding the Experiential Chasm
Why the Business Executive Might Be the Problem
Why the Technology Executive Might Be the Problem
Defeating the IT Mindset
The Business Case for Scale
Conclusion
Key Points
Part II: Building Processes for Scale
Chapter 8. Managing Incidents and Problems
What Is an Incident?
What Is a Problem?
The Components of Incident Management
The Components of Problem Management
Resolving Conflicts Between Incident and Problem Management
Incident and Problem Life Cycles
Implementing the Daily Incident Meeting
Implementing the Quarterly Incident Review
The Postmortem Process
Putting It All Together
Conclusion
Key Points
Chapter 9. Managing Crises and Escalations
What Is a Crisis?
Why Differentiate a Crisis from Any Other Incident?
How Crises Can Change a Company
Order Out of Chaos
The Role of the Problem Manager
The Role of Team Managers
The Role of Engineering Leads
The Role of Individual Contributors
Communications and Control
The War Room
Escalations
Status Communications
Crisis Postmortem and Communication
Conclusion
Key Points
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