Part II: Building Processes for Scale
Chapter 7: Why Processes Are Critical to Scale
Chapter 8: Managing Incidents and Problems
Chapter 9: Managing Crises and Escalations
Chapter 10: Controlling Change in Production Environments
Chapter 11: Determining Headroom for Applications
Chapter 12: Establishing Architectural Principles
Chapter 13: Joint Architecture Design and Architecture Review Board
Chapter 14: Agile Architecture Design
Chapter 15: Focus on Core Competencies: Build Versus Buy
Chapter 17: Performance and Stress Testing
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