PEARSON EDUCATION LIMITED
Edinburgh Gate
Harlow CM20 2JE
United Kingdom
Tel: +44 (0)1279 623623
Web: www.pearson.com/uk

First published 2014 (print and electronic)

© Emma Ledden 2014 (print and electronic)

The right of Emma Ledden to be identified as author of this work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988.

Pearson Education is not responsible for the content of third-party internet sites.

ISBN:  978-1-292-06320-1 (print)
            978-1-292-06321-8 (eText)
            978-1-292-06322-5 (PDF)
            978-1-292-06323-2 (ePub)

British Library Cataloguing-in-Publication Data
A catalogue record for the print edition is available from the British Library

Library of Congress Cataloging-in-Publication Data
Ledden, Emma.
   The communication book : how to say it, mean it and make it matter / Emma Ledden.
      pages cm
   Includes index.
   ISBN 978-1-292-06320-1
   1. Communication in management. 2. Business communication. 3. Interpersonal communication. I. Title.
   HD30.3.L43 2014
   658.4'5--dc23

2014019864

The print publication is protected by copyright. Prior to any prohibited reproduction, storage in a retrieval system, distribution or transmission in any form or by any means, electronic, mechanical, recording or otherwise, permission should be obtained from the publisher or, where applicable, a licence permitting restricted copying in the United Kingdom should be obtained from the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS.

The ePublication is protected by copyright and must not be copied, reproduced, transferred, distributed, leased, licensed or publicly performed or used in any way except as specifically permitted in writing by the publishers, as allowed under the terms and conditions under which it was purchased, or as strictly permitted by applicable copyright law. Any unauthorised distribution or use of this text may be a direct infringement of the author’s and the publishers’ rights and those responsible may be liable in law accordingly.

All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners.

10 9 8 7 6 5 4 3 2 1
18 17 16 15 14

Cover design by redeyoffdesign.com, cover image © yienkeat/Shutterstock.com

Print edition typeset in 9.5/13pt Mundo Sans Std by 3
Print edition printed and bound in Great Britain by Ashford Colour Press, Gosport

NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
3.144.109.34