NOTES

Chapter 1

1. H. Jackson Brown Jr., Life’s Little Instruction Book (Rutledge Hill Press, 1991).

Chapter 2

1. Gallup, “State of the American Workforce,” 2017, https://cloc.umd.edu/library/research/State%20of%20the%20American%20Workplace%202017.pdf.

2. Gallup, “State of the American Workforce,” 2017, https://cloc.umd.edu/library/research/State%20of%20the%20American%20Workplace%202017.pdf.

3. Catherine Clifford, “Unhappy Workers Cost the U.S. Up to $550 Billion a Year,” Entrepreneur magazine, May 10, 2015, https://www.entrepreneur.com/article/246036.

4. Elizabeth Doty, “Want to Change Corporate Culture? Focus on Actions.,” Strategy & Business, March 15, 2019, https://www.strategy-business.com/blog/Want-to-change-corporate-culture-Focus-on-actions?gko=30cf7.

5. Doty, “Want to Change Corporate Culture?”

6. David M. Noer, Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations (Jossey Bass Business & Management Series, 1995).

7. Global Workplace Analytics, “Latest Telecommuting/Mobile Work/Remote Work Statistics,” August 16, 2019, https://globalworkplaceanalytics.com/telecommuting-statistics.

8. Niraj Chokshi, “Out of the Office: More People Are Working Remotely, Survey Finds,” New York Times, February 15, 2017, https://www.nytimes.com/2017/02/15/us/remote-workers-work-from-home.html.

9. Les Landes, “Getting to the Heart of Employee Engagement, Public Relations Tactics,” Public Relations Society of America, June 2014, https://apps.prsa.org/Intelligence/Tactics/Articles/view/10667/1094/Getting_to_the_Heart_of_Employee_Engagement#.XYokxChKibg.

10. Kevin Kruse, “What Is Employee Engagement?,” Forbes, June 22, 2012, https://www.forbes.com/sites/kevinkruse/2012/06/22/employee-engagement-what-and-why/#26723fd67f37.

11. Talent Management, “What Is Employee Engagement?,” IBM Corporation, April 4, 2019, https://www.ibm.com/talent-management/hr-topic-hub/employee-engagement.

12. Gallup, “Employee Engagement Hierarchy,” http://web.jhu.edu/administration/finance/initiatives/Employee_Engagement_Hierarchy.pdf.

13. Julie Gebauer and Don Lowman, Closing the Engagement Gap: How Great Companies Unlock Employee Potential for Superior Results (Portfolio, 2008), Kindle.

14. Lauren Weber, “Why Companies Are Failing at Reskilling,” Management & Careers, Wall Street Journal, April 19, 2019, https://www.wsj.com/articles/the-answer-to-your-companys-hiring-problem-might-be-right-under-your-nose-11555689542.

15. Ethics Resource Center, The Importance of Ethical Culture, Supplemental Research Brief, 2009 National Business Ethics Survey, https://assets.corporatecompliance.org/portals/1/PDF/resources/surveys/244_0_1.pdf.

Chapter 3

1. Julia Bourke, Stacey Garr, Ardie van Berkel, and Julie Wong, “Diversity and Inclusion: The Reality Gap: 2017 Global Human Capital Trends,” Deloitte, https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2017/diversity-and-inclusion-at-the-workplace.html.

Chapter 4

1. Julianne Pepitone, “U.S. Job Satisfaction Hits 22-Year Low,” CNN Money, January 5, 2010, https://money.cnn.com/2010/01/05/news/economy/job_satisfaction_report/.

2. Mercer Talent Trends Study 2018 Global Findings, https://www.mercer.com/content/dam/mercer/attachments/global/Career/gl-2018-talent-trends-2018-infographic-global-mercer.pdf.

3. Christine Porath, “The Price of Incivility: Lack of Respect Hurts Morale and the Bottom Line,” Harvard Business Review, January/February 2013, https://hbr.org/2013/01/the-price-of-incivility.

4. Bill Conerly, “Companies Need to Know the Dollar Cost of Employee Turnover,” Forbes, August 12, 2018, https://www.forbes.com/sites/billconerly/2018/08/12/companies-need-to-know-the-dollar-cost-of-employee-turnover/#2cd405c4d590.

5. Sharon Florentine, “9 Reasons Good Employees Leave—and How You Can Prevent It,” CIO magazine, June 8, 2019, https://www.cio.com/article/2858746/9-reasons-good-employees-leave-and-how-you-can-prevent-it.html.

6. Mayuri Chaudhary, “Growing Disconnect Between Employees and Employers,” HR Technologist, May 16, 2017, https://www.hrtechnologist.com/news/performance-management-hcm/growing-disconnect-between-employees-and-employers/.

7. Jon Picoult, “Be Nice to Job Seekers. (They’re Shoppers, Too.),” New York Times, May 30, 2009, https://www.nytimes.com/2009/05/31/jobs/31pre.html.

8. Picoult, “Be Nice to Job Seekers.”

Chapter 5

1. Jon Picoult, “Be Nice to Job Seekers. (They’re Shoppers, Too.),” New York Times, May 30, 2009, https://www.nytimes.com/2009/05/31/jobs/31pre.html.

2. H. Jackson Brown Jr., Life’s Little Instruction Book (Rutledge Hill Press, 1991).

Chapter 6

1. Leslie Gaines-Ross, “Offices Can Be Bastions of Civility in an Uncivil Time,” Harvard Business Review, July 14, 2017, https://hbr.org/2017/07/offices-can-be-bastions-of-civility-in-an-uncivil-time.

2. Ethics and Compliance Initiative, “Interpersonal Misconduct in the Workplace: What It Is, How It Occurs and What You Should Do About It,” 2018 Global Business Ethics Survey, https://www.ethics.org/knowledge-center/2018-gbes-2/.

3. Ethics and Compliance Institute, 2018 Global Workplace Survey: Ethics & Compliance Programs, June 28, 2018, https://www.ethics.org/press-release/global-workplace-survey-ethics-compliance-programs-create-significant-roi-improved-culture/.

4. John Kador, “A Little Rudeness Has Big Impacts on Corporate Culture,” Corporate Board Member, https://boardmember.com/little-rudeness-big-impacts-corporate-culture/.

5. Kador, “A Little Rudeness Has Big Impacts on Corporate Culture.”

6. Gallup, “Employee Engagement Hierarchy,” http://web.jhu.edu/administration/finance/initiatives/Employee_Engagement_Hierarchy.pdf.

7. https://www.slideshare.net/reed2001/culture-1798664/2-Netflix_CultureFreedom_Responsibility2.

Chapter 7

1. Gallup, “State of the Workplace Report,” 2017, https://www.gallup.com/workplace/238085/state-american-workplace-report-2017.aspx.

2. Zoe Mackey, “10 Startling Employee Engagement Statistics,” BK Connection, Berrett-Koehler Publishers, January 11, 2019, https://ideas.bkconnection.com/10-startling-employee-engagement-and-statistics.

3. Mackey, “10 Startling Employee Engagement Statistics.”

4. Mackey, “10 Startling Employee Engagement Statistics.”

5. Matt Palmquist, “Workplace Perks: Wasteful Indulgence or Powerful Profit Driver?,” Strategy+Business, August 20, 2018, https://www.strategy-business.com/blog/Workplace-Perks-Wasteful-Indulgence-or-Powerful-Profit-Driver?gko=3cb91.

6. Larry Fauver, Michael B. McDonald, and Alvaro G. Taboada, “Does It Pay to Treat Employees Well? International Evidence on the Value of Employee-Friendly Culture,” Journal of Corporate Finance 50 (June 2018), https://www.researchgate.net/publication/323379204_Does_it_pay_to_treat_employees_well_International_evidence_on_the_value_of_employee-friendly_culture.

7. Fauver, McDonald, and Taboada, “Does It Pay to Treat Employees Well?”

8. For example, Mark Emmons, “Key Statistics About Millennials in the Workplace,” Dynamic Signal, https://resources.dynamicsignal.com/ebooks-guides/speaking-millennial?_ga=2.102145601.1790628551.1569349081-1158730446.1569349081.

9. Deloitte, “The 2016 Deloitte Millennial Survey: Winning over the Next Generation of Leaders,” https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-millenial-survey-2016-exec-summary.pdf.

10. Achieve, “Why Do Millennials Choose to Engage in Cause Movements?,” The Millennial Impact Report, http://www.themillennialimpact.com/.

11. Cornerstone OnDemand, “Research Reveals the Driving Force Behind American Employees and Their Career Choices,” March 23, 2016, https://investors.cornerstoneondemand.com/investors/news-and-events/news/news-details/2016/Research-Reveals-the-Driving-Force-behind-American-Employees-and-Their-Career-Choices/default.aspx.

12. Sarah Landrum, “Millennials Aren’t Afraid to Change Jobs, and Here’s Why,” Forbes, November 10, 2017, https://www.forbes.com/sites/sarahlandrum/2017/11/10/millennials-arent-afraid-to-change-jobs-and-heres-why/#2cc76c9b19a5.

13. For example, Victor Lipman, “65% of Employees Want More Feedback (So Why Don’t They Get It?),” Forbes, August 6, 2016, https://www.forbes.com/sites/victorlipman/2016/08/08/65-of-employees-want-more-feedback-so-why-dont-they-get-it/#c9bfc34914ad.

Chapter 8

1. Daniel Roth, “How to Cut Pay, Lay Off 8,000 People, and Still Have Workers Who Love You. It’s Easy: Just Follow the Agilent Way,” Fortune, February 4, 2002, https://money.cnn.com/magazines/fortune/fortune_archive/2002/02/04/317477/index.htm.

2. Danielle Wiener-Bronner and Laura Sanicola, “Sam’s Club Store Closings Are a PR Mess on Walmart’s Big Day,” CNNMoney, January 11, 2018, https://money.cnn.com/2018/01/11/news/companies/walmart-sams-club-pr-mess/index.html.

Chapter 9

1. Nicholas Epley and Amit Kumar, “How to Design an Ethical Organization,” Harvard Business Review, May-June 2019.

A Closing Perspective from the Authors

1. Peggy Noonan, “How to Find a Good Leader: Look for Someone with ‘an Ambition for Self That Becomes an Ambition for Something Larger,’ ” Wall Street Journal, November 1, 2018, https://www.wsj.com/articles/how-to-find-a-good-leader-1541111329.