- Cover
- Title Page
- Copyright
- Dedication
- Foreword
- Acknowledgments
- We All Care about Experience (Introduction)
- PART I: The Evolution of Employee Experience
- PART II: The Reason for Being and the Three Employee Experience Environments
- Chapter 4: Reason for Being
- Chapter 5: The Physical Environment
- Chapter 6: The Technological Environment
- Chapter 7: The Cultural Environment
- Company Is Viewed Positively
- Everyone Feels Valued
- Compensation and Benefits
- Having Employee's Voices Heard
- Employees Are Recognized for the Work That They Do
- Legitimate Sense of Purpose
- Employees Feel like They're Part of a Team
- Believes in Diversity and Inclusion
- Referrals Come from Employees
- Ability to Learn New Things and Given the Resources to Do So and Advance
- Treats Employees Fairly
- Executives and Managers Are Coaches and Mentors
- Dedicated to Employee Health and Wellness
- How Organizations Scored
- Notes
- Chapter 8: The Employee Experience Equation
- PART III: Why Invest in Employee Experience?
- PART IV: Building the experiential organization
- Chapter 14: System 1 versus System 2 Experiences
- Chapter 15: The Employee Experience Design Loop
- Chapter 16: The Starbucks Model of Transparency
- Chapter 17: The Employee Life Cycle
- Chapter 18: Moments That Matter or Moments of Impact
- Chapter 19: Moments That Matter and Employee Experience
- Chapter 20: The Employee Experience Pyramid
- Chapter 21: What about the Actual Work?
- Chapter 22: Who Owns the Employee Experience?
- Chapter 23: A Lesson from Airbnb
- Chapter 24: The Role of Employees
- Chapter 25: Where to Start
- You Have to Care, Really Care
- Define a Reason for Being
- Build a People Analytics Function
- Build or Improve the Experience Team
- Deploy Feedback Tools/Mechanisms
- Implement Cool Spaces, ACE Technology, and CELEBRATED Culture
- Example: Adobe
- Identify and Create Moments That Matter (or Moments of Impact)
- Think of Your Organization like a Lab Instead of a Factory
- Notes
- Chapter 26: Focus on What Makes Your Company Unique
- Chapter 27: Size, Industry, and Location Don't Matter
- Chapter 28: A Futurist's Perspective
- Appendix
- Index
- End User License Agreement
To Naomi, welcome to the world. I will do my best to create as many amazing experiences for you as I can. To my wife, Blake, you are my everything and I love you!
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