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Part II: The Connection Mindset
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Part II: The Connection Mindset
by Anna-Lucia Mackay
The Four Mindsets
About the author
Acknowledgements
Preface
How to use this book
Introduction
The psychological contract — what is it and why is it so important?
Management today — how has it changed?
The impact of mindsets
The four crucial mindsets
Part I: The Emotional Intelligence Mindset
Chapter 1: The manager as role model — the key to influence
Consistency
A caring nature
Authenticity and sincerity
Chapter summary
Reflective questions
Where to start
Chapter 2: How to develop emotional intelligence: Step 1 — self-awareness
Chapter summary
Reflective questions
Where to start
Chapter 3: How to develop emotional intelligence: Step 2 — self-management
Self-control
Resilience
Chapter summary
Reflective questions
Where to start
Chapter 4: How to build trust
Personal vs professional trust
Knowing and showing yourself
Transparency
Acceptance
Congruence
Reliability
Chapter summary
Reflective questions
Where to start
Part II: The Connection Mindset
Chapter 5: Understanding what makes people tick and Learned IntuitionTM
Empathy
Chapter summary
Reflective questions
Where to start
Chapter 6: How to connect people to the business
Level 1: Communicate
Level 2: Connect
Chapter summary
Reflective questions
Where to start
Chapter 7: How to create a personal connection
Personal presentation
Body language
Tone
Spoken word
Written word
Social presence
Chapter summary
Reflective questions
Where to start
Chapter 8: How to have a challenging conversation without breaking connection
Step 1: Timing and preparation
Step 2: Ask questions
Step 3: Listen, look and learn tips
Step 4: Knowledge sharing
Step 5: Identify issues
Step 6: Needs
Step 7: Gain commitment
Chapter summary
Reflective questions
Where to start
Part III: The Growth Mindset
Chapter 9: How to teach people confidence
Personal awareness
People aptitude
Product awareness
Process aptitude
Chapter summary
Reflective questions
Where to start
Chapter 10: The manager as trainer — how to share knowledge and train your team quickly
Chapter summary
Reflective questions
Where to start
Chapter 11: How learners think and how to adapt your style
The A quadrant — known as the blue thinking preference
The B quadrant — known as the green thinking preference
The C quadrant — known as the red thinking preference
The D quadrant — known as the yellow thinking preference
Chapter summary
Reflective questions
Where to start
Chapter 12: The manager as coach and mentor — 10 essential tips
Chapter summary
Reflective questions
Where to start
Part IV: The Performance Mindset
Chapter 13: How to recruit the right people into your team
Step 1: Analyse the job
Step 2: Develop structured questions
Step 3: Conduct the interview — the STAR technique
Step 4: Rank responses
Step 5: Evaluate results
Chapter summary
Reflective questions
Where to start
Chapter 14: The 90-day critical period — how to attach and align your people
Attachment and alignment
The pre-employment phase
The 90-day critical period
Induction
Chapter summary
Reflective questions
Where to start
Chapter 15: How to increase focus and accountability
Setting the right expectations
Expectations of the team member
Planning and control
Tips on prioritising
Focused meetings
Focused email control
End procrastination
Chapter summary
Reflective questions
Where to start
Chapter 16: How to conduct a best practice performance review
The performance plan
The training and development plan
The performance review meeting
Seven steps in conducting a performance review
Final tips for giving and receiving feedback
Index
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Chapter 4: How to build trust
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Chapter 5: Understanding what makes people tick and Learned IntuitionTM
Part II
The Connection Mindset
In this Part:
Understanding what makes people tick and Learned Intuition
TM
How to connect people to the business
How to create a personal connection
How to have a challenging conversation without breaking connection
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