NOTES
Introduction
1. R. “Ray” Wang, “Disrupting Digital Business: Create an Authentic Experience in the Peer-to-Peer Economy.” Harvard Business Review Press, May 2015.
2. “Freelancing in America: 2015” study, commissioned in partnership by Upwork and the Freelancers Union, surveyed over 7,000 U.S. workers. See https://www.upwork.com/i/freelancinginamerica2015/.
3. Full quote is: “In your career, knowledge is like milk,” says Louis Ross, chief technology officer for Ford Motor Co. “It has a shelf life stamped right on the carton. The shelf life of a degree in engineering is about three years. If you’re not replacing everything you know by then, your career is going to turn sour fast” as quoted in The Lexus and the Olive Tree: Understanding Globalization by Thomas L. Friedman (1999).
4. https://www.capgemini-consulting.com/resource-file-access/resource/pdf/innovation_center_v14.pdf.
5. “Welcome to the Experience Economy” by B. Joseph Pine II, and James H. Gilmore from the July–August 1998 issue of the Harvard Business Review.
6. Glenn Rifkin, “The Future of Work: A Meeting of Minds,” December 7, 2015. Quote attributed to Ben Waber, CEO of Humanyze.
7. http://www.apa.org/news/press/releases/2014/04/employee-distrust.aspx.
8. https://www.eiuperspectives.economist.com/sites/default/files/Questfordigitaltalent_0.pdf.
9. Relationship Economics (2014) by Altimeter. http://www.altimetergroup.com/wp-content/uploads/2014/11/Relationship-Economics.pdf.
10. Deloitte, “Global Human Capital Trends 2014 Survey: Top 10 Findings.”
11. http://www.industrytap.com/knowledge-doubling-every-12-months-soon-to-be-every-12-hours/3950.
12. http://www.entrepreneur.com/article/232348.
13. http://www.mckinsey.com/insights/organization/why_diversity_matters.
14. http://wpp.com/wpp/marketing/branding/three-lessons-learned-from-the-demise-of-kodak/.
15. Pixel Institute is a fictitious company name, solely used to illustrate this anecdote.
Rule #1
1. The percentage of U.S. workers in 2015 whom Gallup considered engaged in their jobs averaged 32 percent. The majority (50.8 percent) of employees were “not engaged,” while another 17.2 percent were “actively disengaged.” See http://www.gallup.com/poll/188144/employee-engagement-stagnant-2015.aspx.
2. http://www.gallup.com/businessjournal/183614/employees-responsible-engagement.aspx.
3. http://www.gallup.com/businessjournal/162953/tackle-employees-stagnating-engagement.aspx.
4. http://www.hreonline.com/HRE/view/story.jhtml?id=534358819 June 8, 2015.
5. https://hbr.org/2011/06/how-customers-can-rally-your-troops.
6. http://www.pwc.com/us/en/people-management/publications/assets/pwc-nextgen-summary-of-findings.pdf.
7. Ibid.
8. Glassdoor US Site Survey, January 2016.
10. Posted anonymously on Glassdoor.com on April 22, 2016.
11. http://monitor-360.com/ideas/making-sure-the-cup-stays-full-at-starbucks.
12. http://www.huffingtonpost.com/sophie-sakellariadis/making-sure-the-cup-stays_b_7935760.html.
13. http://www.forbes.com/sites/jeannemeister/2015/07/21/airbnbs-chief-human-resource-officer-becomes-chief-employee-experience-officer/.
14. Ratings on Glassdoor.com as of April 23, 2016.
15. http://www.csmonitor.com/Business/new-economy/2015/0723/The-9-to-5-job-is-going-extinct.
16. http://www.nytimes.com/2016/02/28/magazine/rethinking-the-work-life-equation.html?_r=0.
17. Future Workplace “Multiple Generations at Work” survey.
18. http://www.cisco.com/c/en/us/solutions/enterprise/connected-world-technology-report/index.html.
19. Ibid.
20. http://www.forbes.com/sites/jeannemeister/2013/04/01/flexible-workspaces-another-workplace-perk-or-a-must-have-to-attract-top-talent/#55bd9d304382.
21. http://www5.sewanee.edu/business/news/suntrust-chief-outlines-firms-purpose-driven-mission.
22. http://www.aon.com/attachments/human-capital-consulting/2015-Trends-in-Global-Employee-Engagement-Report.pdf.
23. http://www.independent.co.uk/life-style/gadgets-and-tech/news/there-are-officially-more-mobile-devices-than-people-in-the-world-9780518.html.
24. https://blogs.adobe.com/digitaleurope/digital-marketing/adobe-digital-roadblock-report-2015/.
25. http://www.forbes.com/sites/chriscancialosi/2016/08/01/digital-communication-in-the-workplace-is-no-longer-optional/#1d4170a11b0e.
26. http://www.huffingtonpost.com/2015/02/11/office-of-the-future_n_6649574.html.
27. Gensler “2013 U.S. Workplace Survey: Key Findings.”
28. Ibid.
29. http://www.wired.com/2014/12/airbnb-invents-call-center-isnt-hell-work/.
30. https://www.steelcase.com/insights/360-magazine/steelcase-global-report/.
31. http://www.cisco.com/c/en/us/solutions/enterprise/connected-world-technology-report/index.html.
32. http://www.slideshare.net/joannapena/presentation-io-tdesignv5.
33. http://www.glassdoor.com/Reviews/Airbnb-Reviews-E391850.htm.
34. Ibid.
35. Ibid.
36. Charlene Li, The Engaged Leader, A Strategy for Your Digital Transformation. (Philadelphia: Wharton Digital Press, 2015), p. 65.
1. Thomas J. Peters, Liberation Management: Necessary Disorganization for the Nanosecond Nineties (New York: A. A. Knopf, 1992).
2. From a presentation by Kurt L. Darrow to the Michigan Colleges Alliance “Roundtable on Talent,” Mackinac Island, Michigan, June 2015, and post-presentation conversation with author Kevin Mulcahy.
3. Sourced from an on-site interview between Lea Ann Knapp and Tony Geflos of the Action News team of WTVG TV of Toledo, Ohio, in June 2015.
4. A British BBC/University of Chester study found that both heart rate and energy expenditure were raised significantly by standing work and that sit-stand desks were effective in generating more favorable movements in blood glucose, calorie expenditure, and heart rate metrics.
5. Interesting data to suggest that pets improve productivity, http://www.entrepreneur.com/article/237982.
6. Susan Cain, “The Power of Introverts,” filmed February 2012, http://www.ted.com/talks/susan_cain_the_power_of_introverts.
7. Vanessa Van Edwards, a behavioral investigator, who asserts that many people are actually ambiverts, in that they are both introverts and extroverts depending on the situation they find themselves in or the people they are surrounded by. In a LinkedIn article by Van Edwards, titled “Ambivert: The New Introvert?” December 9, 2014, she encouraged readers to find their nourishing locations in their personal lives based on the responses to three questions: “Where are you your best self?” which she labeled as “Thrive” locations; “Where are you indifferent?” which she labeled as “Neutral” locations; and “Where do you dread going?” which she labeled “Survive” locations. Inspired by the direction of these questions, we proposed three parallel questions to encourage employees to explore their connections to their workspace.
8. “The Quiet Ones,” by Tim Kreider, published in the New York Times Sunday Review on November 17, 2012, provides entertaining insight into the norms and expectations of Amtrak’s northeast corridor “Quiet Car.” http://www.nytimes.com/2012/11/18/opinion/sunday/the-quiet-ones.html?_r=2.
9. Similar tools like Toggl, Loggr, Reporter, Gyroscope, Exist.io, and Zenobase are apps that can collect and aggregate employees’ fitness tracking, location, mood, habit, and productivity data to discover correlations between specific workspaces and employee productivity. Useful resources on this topic can be found on “A List of Life Logging/Quantified Self Apps,” http://lifestreamblog.com/lifelogging/. Another list of time-tracking apps can be found on https://zapier.com/blog/best-time-tracking-apps/.
10. A great graphical representation of the difference between “morning bird/night owl” and “traditional nine-to-five/alternative work hours” productivity can be found on http://thefuturebuzz.com/2013/03/28/the-cost-of-interruption-visualized/.
11. “Top Considerations When Planning Strategic Workplaces,” June 2, 2015, by Petra Geiger: “Too often in the open plan office more attention is paid to facilitating collaboration. The noise level, distractions and constant interruptions are causing high amounts of stress in the workplace—in fact 61 percent say they go home to get work done.” http://www.red-thread.com/blog/top-8-considerations-when-planning-strategic-workplaces/.
12. https://drive.google.com/file/d/0BzJ27RjmQhGZOHcyZFFwSF9BQmM/view.
13. “The Human Era @ Work” study. Findings from The Energy Project and Harvard Business Review, 2014 available at https://theenergyproject.com/landing/sharehumanera.
14. “Sedentary Time and Its Association with Risk for Disease Incidence, Mortality, and Hospitalization in Adults: A Systematic Review and Meta-analysis,” By Aviroop Biswas, BSc; Paul I. Oh, MD, MSc; Guy E. Faulkner, PhD; Ravi R. Bajaj, MD; Michael A. Silver, BSc; Marc S. Mitchell, MSc; and David A. Alter, MD, PhD available at http://annals.org/article.aspx?articleid=2091327.
15. “The Sedentary Office: A Growing Case for Change Towards Better Health and Productivity,” expert statement commissioned by Public Health England and the Active Working Community Interest Company, March 2015, provides a great synthesis of insights on standing and sitting for those that wish to read more. http://www.getbritainstanding.org/pdfs/BJSM_Expert percent20Statement percent202015_06.pdf.
16. The International WELL Building Institute is a public benefit corporation. Public benefit corporations are an emerging type of U.S. structure for corporations committed to balancing public benefits with profitability. This form of corporate structure was signed into being in Delaware on July 17, 2013. Directors of public benefit corporations are legally obliged to balance “the pecuniary interest of stockholders, the best interests of those materially affected by the corporation’s conduct, and the identified specific public benefit purpose.” While out of the scope of our focus for this book, public benefit corporate structures have the potential to have much greater appeal to a more socially conscious and purpose-driven employee.
17. http://www.WellCertified.com.
18. http://www.cnn.com/2011/LIVING/02/08/shrinking.american.cubicle/.
19. Ann Bamesberger directs work environment strategy, planning, real estate, and design and construction of the South San Francisco headquarters for 10,000+ Genentech and Roche employees. She is a recipient of the CoreNet’s Global Innovator’s Award and Sun’s HR Leadership Award for innovation in workplace effectiveness strategies.
20. The initial discussions about the configuration of the new space involved improving from 60:40 standards (60 percent cubes:40 percent offices) to 70:30, a way of thinking that Ann advocated as dated.
21. “In mid-June 2013, we did a bunch of utilization studies for a series of weeks to understand the level of use of the offices as well as workstations, and it was 35 percent,” reported Jamie Moore, IT program manager, Neighborhood Environments Team of Genentech, at the Future Offices Conference, held in New York City in January 2016.
22. Whitepaper titled “Network The Future Workplace” (2012) by Judith Heerwagen, Daniel Anderson, and William Porter, commissioned by Allsteel. Fourth places share a number of physical and social characteristics including flexible and informal seating arrangements, sociability in working in proximity to others, connectivity through virtual technologies, and individuality as workers engage in activities unrelated to one another and often from different departments or organizations.
23. Global Coworking Unconference Conference, May 6–8, 2015, Berkeley, California.
24. Todd Sundsted, Drew Jones, and Tony Bacigalupo, “I’m Outta Here! How Coworking Is Making the Office Obsolete.” NotanMBA Press, October 27, 2009.
25. Extracted from “The History of Coworking,” presented by deskmag, the coworking magazine, http://www.tiki-toki.com/timeline/entry/156192/The-History-Of-Coworking-Presented-By-Deskmag#vars!panel=1512900.
26. http://www.deskmag.com/en/2500-coworking-spaces-4-5-per-day-741.
27. According to Cat Johnson, a blogger on freelancing, coworking, and thriving in the new economy, http://www.shareable.net/blog/coworking-visionaries-weigh-in-on-the-future-of-the-movement-0.
28. Brad Neuberg is said to have borrowed the term coworking from author Bernie DeKoven, who first used the term in 1999 to describe “working collaboratively” in an online space. http://www.deskmag.com/en/has-coworking-replaced-the-incubator-175.
29. The original blog posting for what is regarded by the coworking community as the first promotion of a “coworking” space. http://codinginparadise.org/weblog/2005/08/coworking-community-for-developers-who.html.
30. From an article by Elizabeth Segran in The Atlantic.com, February 27, 2015, http://www.theatlantic.com/business/archive/2015/02/as-coworking-spaces-scale-can-they-keep-their-communal-vibe/385653/.
31. http://workdesign.com/2015/09/what-to-look-for-in-your-next-community-manager/.
32. 2015 GCUC/Emergent Research Coworking Survey Results, presented at the Global Coworking Unconference Conference in May 2015 by Jacob Sayles (@jacobsayles) of Office Nomads.
33. http://workdesign.com/2015/09/what-to-look-for-in-your-next-community-manager/.
34. In 2006, Mark Fields of the Ford Motor Company attributed this quote to Peter Drucker. The quote is rumored to hang in a “war room” at Ford.
35. Inspired by Pico Iyer, in a talk titled “Where Is Home?” at TEDGlobal 2013, where he said that “home has less to do with a piece of soil than a piece of soul.”
Rule #3
1. Our firm, Future Workplace, in partnership with Cisco, conducted a survey entitled the Future Workplace Forecast to uncover the discrete practices that organizations put into place to navigate the disruptions of technology, workplace mobility, and changing demographics in the workplace. The survey was conducted among 2,147 global human resource and business leaders across seven countries, with the top five industries represented including financial services, technology, manufacturing, professional services, and healthcare. The leadership skills question we asked was “Thinking about the next three years, what are the top leadership capabilities an employee will need to possess to be promotable to a leadership role in your organization?”
2. The authors wish to acknowledge the contribution from the LMAP 360 Assessment, the work by Psychologist Ronald Warren, PhD and his colleague Brian Connelly, PhD for inspiring the macro frame for categorizing our seven dimensions of the agile leader into the two macro dimensions of “the ability to produce results” and “the ability to engage people.” Their extensive studies with the LMAP 360 demonstrated how leadership and overall effectiveness are tied to both Task Mastery and Teamwork Traits. Task Mastery traits are the best predictors of leaders’ “ability to produce results,” while Teamwork traits tend to be the scales most predictive of “getting along with others.” Kevin Mulcahy has used the LMAP 360 Assessment (Leadership Multi-Rater Assessment of Personality) in coaching executives on identifying actions to improve their leadership effectiveness. Warren and Connelly’s statistical studies from samples of tens of thousands of leaders are outlined in a white paper, “Methods and Statistical Summary,” June 2013, available on http://www.lmapinc.com/uploads/LMAP_Methods_&_StatisticalSummary.pdf.
3. http://www.nytimes.com/2016/02/15/technology/atts-strategy-is-one-part-innovation-one-part-inspiration.html?_r=0.
4. https://slashdot.org/story/14/02/07/1659232/how-adobe-got-rid-of-traditional-stack-ranking-performance-reviews.
5. http://www.forbes.com/sites/danschawbel/2013/09/09/why-companies-want-you-to-become-an-intrapreneur/#401f5ab24d31.
6. http://www.forbes.com/sites/davidkwilliams/2012/06/25/growing-a-company-qa-with-brad-smith-intuit-ceo-remove-the-barriers-to-innovation-and-get-out-of-the-way/#aa054af47382.
7. http://chapmancg.com/news/podcasts/2015/08/the-emergence-of-the-digitally-minded-leader.
8. https://www.dbs.com/newsroom/print-news.page?newsId=i7u1lx0y&locale=en.
9. https://medium.com/@HappyDaysInBali/the-five-most-influential-people-in-the-future-of-banking-65f4ddf40e34#.5zczut8pa.
10. http://www.mckinsey.com/global-themes/leadership/why-leadership-development-programs-fail.
11. Future Workplace Forecast Survey, 2015. “How important is it to you that your senior leaders model your organizational culture?” (5: Extremely Important; 4: Very Important; 3: Somewhat Important; 2: Not Very Important; 1: Not at all Important). Responses for Extremely Important and Very Important were aggregated.
12. Results from Future Workplace Forecast Survey.
13. Steve Gruenert and Todd Whitaker, “School Culture Rewired: How to Define, Assess, and Transform It,” January 2015).
Rule #4
1. From the novel A Man Without a Country by Kurt Vonnegut (New York: Seven Stories Press, 2005).
2. http://www.gartner.com/binaries/content/assets/events/keywords/digital-workplace/pcce10/evtm_294_06_digitalworkplacepcc2015_infographics_emea.pdf.
3. http://www.forbes.com/sites/jeannemeister/2015/03/30/future-of-work-using-gamification-for-human-resources/#2d54bd0a32ba.
4. The name Multipoly is a play on the popular board game Monopoly. http://www.multipoly.hu/.
5. http://www.forbes.com/sites/jeannemeister/2015/03/30/future-of-work-using-gamification-for-human-resources/#2d54bd0a32ba.
6. Identified in 1885 by the German psychologist Hermann Ebbinghaus, the Ebbinghaus forgetting curve leads to a decline of memory retention over time since learning. The retention percentage lowers significantly—with individuals shown to retain 100 percent immediately, 58 percent after 20 minutes, 44 percent after 1 hour, 36 percent after 9 hours, 33 percent after 1 day, 28 percent after 2 days, 25 percent after 6 days, and only 21 percent after 31 days.
7. “Driving Innovation,” November 2015, Badgeville and Booz Allen Hamilton. https://badgeville.com/driving-innovation-across-the-enterprise/.
8. The authors met with one Cognizant employee who completed all his “paperwork” for his move from India to the United States using a series of apps; this included filling out his visa application, completing cultural and etiquette training on U.S. office customs, navigating international relocation logistics, booking travel, and completing his transfer to the U.S. payroll system. He never actually spoke to anyone in HR during the complete process.
9. http://venturebeat.com/2016/02/10/the-app-economy-could-double-to-101b-by-2020-research-firm-says/.
10. http://www.cio.com/article/2980242/wearable-technology/how-hr-uses-fitness-trackers-to-increase-company-wellness.html.
11. http://www.fastcompany.com/3058462/how-fitbit-became-the-next-big-thing-in-corporate-wellness.
12. The Health Enhancement Research Organization (HERO), “Exploring the Value Proposition for Workforce Health Business Leader Attitudes about the Role of Health as a Driver of Productivity and Performance,” February 2015.
13. http://www.wired.com/insights/2015/02/the-future-of-wearable-tech/.
14. http://www.bloomberg.com/news/articles/2015-08-07/wearable-technology-creeps-into-the-workplace.
15. Ibid.
16. http://www.meddeviceonline.com/doc/fda-clears-first-ingestible-device-for-medication-adherence-0001.
17. http://futurism.com/researchers-develop-a-sensor-that-can-monitor-vital-signs-from-the-inside/.
18. The Liberty Mutual Workplace Safety Index ranks the top 10 causes of disabling work-related injuries and their direct costs. The “Overexertion Involving Outside Sources” event category includes injuries related to lifting, pushing, pulling, holding, carrying, or throwing objects. https://www.libertymutualgroup.com/about-liberty-mutual-site/research-institute-site/Documents/2016 percent20WSI.pdf.
19. http://www.ibtimes.co.uk/exoskeleton-boots-leapfrog-evolution-by-making-walking-more-energy-efficient-1494683.
20. http://www.ibtimes.co.uk/panasonic-mass-produce-alien-style-robot-exoskeleton-suit-help-workers-heavy-lifting-1509593.
21. http://www.just-auto.com/analysis/bmw-group-prioritises-factory-digitalisation-and-ergonomics-as-workforce-ages_id167978.aspx.
22. An optical head-mounted display is a wearable device that has the capability of reflecting projected images as well as enabling the wearer to see augmented reality through it.
23. http://expandedramblings.com/index.php/pokemon-go-statistics/.
24. We encourage readers to visit DAQRI’s home page (http://daqri.com) and view the videos demonstrating the sensory-enhancing immersive experience provided to the wearer.
25. Definition by Kevin Mulcahy, Future Workplace.
26. Enables users wearing a connected VR headset to paint life-sized, three-dimensional brush strokes and to then navigate digitally in and around their creations.
27. As of January 2016, Google shipped more than 5 million Cardboard VR viewers. http://www.androidcentral.com/more-5-million-google-cardboard-viewers-have-shipped-over-25-million-cardboard-apps-downloaded.
28. https://www.vrfocus.com/2016/05/google-daydream-launch-date-confirmed/.
29. http://jobsimulatorgame.com.
30. The organization looked at 15 companies and more than 300,000 hires in low-skilled jobs and compared the tenure of those hired via an algorithm with those chosen by hiring managers. The algorithm ranked the candidates into “greens,” the high-potential candidates; “yellows,” those with moderate potential; and “reds,” the lowest potentials. On average, greens stayed in the job 12 days longer than yellows, who stuck around 17 days longer than reds. That showed that the algorithm worked. http://www.bloomberg.com/news/articles/2015-11-17/machines-are-better-than-humans-at-hiring-top-employees.
31. https://www.technologyreview.com/s/519241/report-suggests-nearly-half-of-us-jobs-are-vulnerable-to-computerization/.
32. http://www.socialmediatoday.com/social-networks/messenger-bots-what-are-they-how-do-they-work-and-why-should-you-care#sthash.iTwKHjKu.dpuf.
33. http://www.bloomberg.com/news/articles/2016-05-05/chatbots-are-your-newest-dumbest-co-workers.
34. Google Assistant is also built into Allo, a Google chatbot app, as well as Google Home. Google Home and Amazon Echo are shaping the market for voice-activated home products, further raising expectations for increased voice-activated experiences in the workplace.
35. Correspondence by e-mail between Kevin Mulcahy and Dr. Bernard S. Meyerson, May 25, 2016.
36. https://hbr.org/2012/10/data-scientist-the-sexiest-job-of-the-21st-century/.
37. This quote is credited to both Abraham Lincoln and Peter Drucker.
1. “78 percent of Candidates Would Apply to Jobs from Mobile,” Indeed.com Blog, September 18, 2014, http://blog.indeed.com/2014/09/18/78-of-candidates-would-apply-to-jobs-from-mobile/.
2. Josh Bersin, “Culture: Why It’s the Hottest Topic in Business Today,” Indeed.com Blog, March 13, 2015, http://www.forbes.com/sites/joshbersin/2015/03/13/culture-why-its-the-hottest-topic-in-business-today/2/#2715e4857a0b4fdfba5cf4de.
3. Emily Smykal, “Net Promoter Score: What Recruiters Need to Know About It,” Jibe, July 29, 2015, https://www.jibe.com/ddr/net-promoter-score-what-recruiters-need-to-know-about-it/.
4. http://knowledge.wharton.upenn.edu/article/should-hiring-be-based-on-gut-or-data/.
5. “The Impact of Successful Employee Referral Programs,” iCIMS Hire Expectations Institute, 2015, https://www.icims.com/sites/www.icims.com/files/public/Thepercent20Impactpercent20ofpercent20Successfulpercent20Employeepercent20Referralpercent20Programspercent20FINAL.pdf.
6. Ibid.
7. Jeff Schwartz, Josh Bersin, and Bill Pelster, “Global Human Capital Trends 2014: Engaging the 21st-Century Workforce,” Deloitte Consulting, LLP, and Bersin by Deloitte, 2014, http://www2.deloitte.com/hr/en/pages/human-capital/articles/human-capital-trends-2014.html.
8. Jim Whitehurst, The Open Organization: Igniting Passion and Performance (Boston: Harvard Business Review Press, May 12, 2015), https://books.google.com/books?id=nHsyBgAAQBAJ&lpg=PA42&ots=IBADXQp-XZ&dq=whenpercent20didpercent20redpercent20hat’spercent20ambassadorpercent20programpercent20began&pg=PA42#v=onepage&q=whenpercent20didpercent20redpercent20hat’spercent20ambassadorpercent20programpercent20began&f=false.
9. Reid Hoffman, “Four Reasons to Invest in a Corporate Alumni Network,” September 1, 2014. Mary Lorenz, “Creating a Successful Corporate Alumni Program,” CareerBuilder, April 3, 2014.
10. Lydia Dishman, “What Glassdoor Has Learned from Seven Years of Studying Other Companies,” Fast Company, July 17, 2015, http://www.fastcompany.com/3048590/lessons-learned/what-glassdoor-has-learned-from-seven-years-of-studying-other-companies.
11. Ibid.
12. Steven Loeb, “How Does Glassdoor Make Money?” VatorNews, June 20, 2015, http://vator.tv/news/2015-06-20-how-does-glassdoor-make-money.
Rule #6
1. http://www.nytimes.com/2016/02/14/technology/gearing-up-for-the-cloud-att-tells-its-workers-adapt-or-else.html?ref=technology&_r=1&mtrref=www.nytimes.com.
2. http://www.businessinsider.com/people-who-dont-spend-5-hours-a-week-online-learning-will-make-themselves-obsolete-says-att-ceo-2016-2.
3. Jam session with Tim Ferriss and Josh Waitzkin http://fourhourworkweek.com/2016/03/23/josh-waitzkin-the-prodigy-returns/.
4. Louis Ross, Ford Motor Company in a speech to a group of engineering students http://it4b.icsti.su/1000ventures_e/business_guide/crosscuttings/tbt_whitepaper_4individuals.html.
5. http://www.industrytap.com/knowledge-doubling-every-12-months-soon-to-be-every-12-hours/3950.
6. Todd Tauber and Dani Johnson, The Next Evolution of Learning Content, Bersin by Deloitte, December 2014.
7. Universum, “Generation Z Grows Up,” October 2015, p. 9.
8. PwC, “Millennials at Work, Reshaping the Workplace,” p. 14.
9. The authors thank Jamie DePeau for her thoughtful contributions to our book while fighting cancer. Jamie passed away just three months following our book interview.
10. Todd Tauber, November 3, 2015, http://www.clomedia.com/articles/6547-the-missing-ingredient-for-innovation-you.
11. “Global Human Capital Trends Report 2015,” Bersin by Deloitte, p. 27.
12. http://www.clomedia.com/articles/6593-mckinsey-is-moocing-on-up.
13. http://www.forbes.com/sites/joshbersin/2014/02/04/the-recovery-arrives-corporate-training-spend-skyrockets/.
14. http://www.fastcompany.com/3007369/heres-google-perk-any-company-can-imitate-employee-employee-learning.
15. Ibid.
16. Laszlo Bock, Work Rules! Insights from Inside Google That Will Transform How You Live and Lead (New York: Grand Central Publishing, 2015), p. 213.
17. https://www.td.org/Publications/Blogs/Learning-Executive-Blog/2014/11/What-Ceos-Want-and-How-to-Give-It-to-Them.
18. Simon Sinek, Start with Why: How Great Leaders Inspire Everyone to Take Action (New York: Portfolio, 2009), p. 228.
Rule #7
1. Lailah Gifty Akita Think Great: Be Great! (CreateSpace, 2014).
2. https://www.ssa.gov/planners/lifeexpectancy.html, accessed May 27, 2016.
3. “The Multi-Generational Leadership Study,” November 2015, sponsored by Future Workplace and Beyond.com—5,771 respondents, https://workplacetrends.com/the-multi-generational-leadership-study/.
4. Ibid.
5. Ibid.
6. Ibid.
7. http://www.bls.gov/opub/mlr/2012/01/art3full.pdf.
8. http://usnews.nbcnews.com/_news/2013/06/13/18934111-census-white-majority-in-us-gone-by-2043.
9. http://www.npr.org/sections/thetwo-way/2015/03/04/390672196/for-u-s-children-minorities-will-be-the-majority-by-2020-census-says.
10. http://www.huffingtonpost.com/2012/07/12/more-than-half-american-women-breadwinners_n_1668140.html.
11. http://www-935.ibm.com/services/us/gbs/thoughtleadership/millennialworkplace/.
12. Of course, there will be individuals who behave differently from their generational peers, as we have seen how generational affinity groups at companies such as IBM now include anyone with a millennial mindset.
13. “Get Ready for Gen Z,” a report of a Robert Half Company survey on attitudes and behaviors of generation Z at work, July 2015, More than 770 college and university students between the ages of 18 and 25 in the United States and Canada were surveyed.
14. Deep Focus interviewed a nationally representative sample of 902 gen Z respondents, ages 7 to 17. In compliance with COPPA (Children’s Online Privacy Protection Act), all 7- to 12-year-old respondents were recruited through one of their parents and fielded from December 18 through December 29, 2014. “Winter/Spring 2015 Cassandra Report,” http://www.deepfocus.net/press/deep-focus-cassandra-report-Gen-Z-uncovers-massive-attitude-shifts/.
15. Ibid.
16. Ibid.
17. http://finance.yahoo.com/news/study-universum-details-gen-zs-060000284.html;_ylt=A0LEVvXSEqxWIykA7R0nnIlQ;_ylu=X3oDMTByNXM5bzY5BGNvbG8DYmYxBHBvcwMzBHZ0aWQDBHNlYwNzcg--.
18. http://www.forbes.com/sites/micahsolomon/2014/12/29/5-traits-that-define-the-80-million-millennial-customers-coming-your-way/#3aa449792a81.
19. Sylvia Ann Hewlett, Laura Sherbin, and Karen Sumberg, “How Gen Y & Boomers Will Reshape Your Agenda,” Harvard Business Review, July–August 2009.
20. Jeanne C. Meister and Karie Willyerd, “Accelerate Your Development: Tips for Millennials Who Need Mentoring,” in HBR Guide to Getting the Mentoring You Need (Boston: Harvard Business Publishing, 2012), chapter 12.
21. http://www.pwc.com/gx/en/services/people-organisation/publications/nextgen-study.html, p.8.
22. Personal interview with Johanna Soderstrom CHRO, Dow Chemical.
23. http://www.wsj.com/articles/squeeze-the-parents-new-student-loan-goes-straight-to-mom-and-dad-1459205216.
24. http://www.nytimes.com/2016/03/26/your-money/medical-dental-401-k-now-add-school-loan-aid-to-job-benefits.html?_r=0.
25. http://www.forbes.com/sites/jeannemeister/2012/08/14/job-hopping-is-the-new-normal-for-millennials-three-ways-to-prevent-a-human-resource-nightmare/#570b720f5508.
26. http://www.businessinsider.com/5-reasons-why-gen-x-workers-quit-their-jobs-2012-11.
27. https://hbr.org/2014/09/4-ways-to-retain-gen-xers/.
28. https://www.capgemini-consulting.com/the-innovation-game.
29. Gallup, http://www.gallup.com/poll/168707/average-retirement-age-rises.aspx.
30. AARP 50 Best Businesses.
31. http://thehiringsite.careerbuilder.com/2012/09/13/younger-bosses-the-new-normal/.
32. https://hbr.org/2015/10/when-your-boss-is-younger-than-you.
33. https://www.mainstreet.com/article/retirement-impossible.
34. http://www.thestreet.com/story/13152984/1/boomers-biggest-retirement-regret-they-didnt-work-longer.html.
35. David Hole, Le Zhong, and Jeff Schwartz, “Talking About Whose Generation: Why Western Generational Models Can’t Account for a Global Workforce,” Deloitte Review, 2010, issue 6, p. 91.
36. https://www.youtube.com/watch?v=aXV-yaFmQNk.
Rule #8
1. Sheryl Sandberg, Lean In: Women, Work, and the Will to Lead (New York: Knopf, 2013).
2. Ibid., p. 36.
3. https://www.linkedin.com/pulse/know-your-value-mika-brzezinski.
4. https://s3.amazonaws.com/s3.documentcloud.org/documents/1350163/women_education_workforce.pdf.
5. http://www.sciencemag.org/news/2016/02/even-ebay-women-get-paid-less-their-labor.
6. Andrew Chamberlin research briefing provided by Glassdoor, March 23, 2016.
7. http://www.mckinsey.com/insights/organization/women_in_the_workplace.
8. Ibid.
9. http://www3.weforum.org/docs/GGGR2015/cover.pdf.
10. https://www.weforum.org/agenda/2016/02/where-is-the-best-country-to-be-a-working-woman/.
11. http://www.theatlantic.com/business/archive/2015/10/japan-woman-pay/408790/.
12. http://www.cnbc.com/2015/10/15/closing-the-global-gender-gap-commentary.html.
13. http://www.huffingtonpost.com/entry/gender-equality-at-work_560b00a4e4b0af3706de64c4.
14. http://readwrite.com/2014/09/02/women-in-computer-science-why-so-few/.
15. “Next Generation Diversity: Developing Tomorrow’s Female Leaders,” PwC, p. 3.
16. Claire Cain Miller, “Men Do More at Home, but Not as Much as They Think,” New York Times, November 12, 2015.
17. http://www.nytimes.com/2015/07/31/upshot/millennial-men-find-work-and-family-hard-to-balance.html?_r=0&abt=0002&abg=0.
18. Published in the American Sociological Review, vol. 80, issue 1, 2015, p. 131.
19. http://www.gallup.com/poll/175286/hour-workweek-actually-longer-seven-hours.aspx.
20. https://hbr.org/2014/12/rethink-what-you-know-about-high-achieving-women.
21. https://www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents/2015-Employee-Benefits-Tables.pdf (page 14).
22. http://time.com/money/4098469/paid-parental-leave-google-amazon-apple-facebook/.
23. Ibid.
24. https://www.oecd.org/els/soc/PF2_1_Parental_leave_systems.pdf. (Table PF2.1.A. Summary of paid leave entitlements available to mothers).
25. http://www.theatlantic.com/magazine/archive/2014/01/the-daddy-track/355746/.
26. http://www.bloomberg.com/news/articles/2015-04-30/the-10-u-s-companies-with-the-best-paternity-leave-benefits.
27. http://www.nytimes.com/2016/07/23/your-money/why-companies-have-started-to-coach-new-parents.html?_r=0.
28. http://www.pewsocialtrends.org/2013/05/29/breadwinner-moms/.
29. Ibid.
30. Ibid.
31. https://www.whitehouse.gov/sites/default/files/docs/nine_facts_about_family_and_work_real_final.pdf.
32. http://bits.blogs.nytimes.com/2014/09/26/the-business-case-for-diversity-in-the-tech-industry/.
33. http://www.usatoday.com/story/tech/2015/05/12/google-unconscious-bias-diversity/27055485/.
34. http://www.nytimes.com/roomfordebate/2014/10/29/reversing-gender-bias-in-the-tech-industry/fighting-unconcious-bias-at-google.
35. https://googleblog.blogspot.ie/2014/09/you-dont-know-what-you-dont-know-how.html.
36. Ibid.
37. http://www.gallup.com/poll/166952/baby-boomers-reluctant-retire.aspx?utm_source=babypercent20boomers&utm_medium=search&utm_campaign=tiles.
38. http://www.gallup.com/poll/181292/third-oldest-baby-boomers-working.aspx.
39. Ibid.
40. Ibid.
41. http://www.gallup.com/poll/166952/baby-boomers-reluctant-retire.aspx?utm_source=babypercent20boomers&utm_medium=search&utm_campaign=tiles.
42. http://www.nationalpartnership.org/issues/work-family/paid-leave.html?referrer=https://www.google.com/.
Rule #9
1. https://www.freelancersunion.org/blog/dispatches/2015/10/01/freelancing-america-2015/.
2. http://qz.com/65279/40-of-americas-workforce-will-be-freelancers-by-2020/.
3. https://www.fieldnation.com/the-state-of-contingent-workforce-management-2015-2016-the-future-of-work-is-here-part-7.
4. https://www.randstad.cn/FileLoad/Attachment/20150814164313626.pdf.
5. “The Rise of the Blended Workforce in the New Gig Economy” study, May 2015. A Future Workplace research survey of 600 HR decision makers and 959 freelancers, conducted in partnership with Field Nation, a provider of a Freelancer Management System for companies and freelance work opportunities to over 70,000 service providers. https://www.fieldnation.com/the-rise-of-the-blended-workforce-in-the-new-gig-economy-3.
6. http://www.forbes.com/sites/sage/2014/02/11/why-the-new-freelance-economy-is-great-for-your-small-business/#2ccc4a7960d7.
7. https://www.freelancersunion.org/blog/dispatches/2015/10/01/freelancing-america-2015/.
8. http://www.wsj.com/articles/companies-find-tech-talent-in-robust-freelance-market-1453941466?cb=logged0.4658805225044489.
9. https://www.mbopartners.com/state-of-independence.
10. The U.S. Census Bureau reported in September 2014 that U.S. real (inflation adjusted) median household income was $51,939 in 2013 versus $51,759 in 2012, statistically unchanged.
11. http://www.wsj.com/articles/companies-find-tech-talent-in-robust-freelance-market-1453941466?cb=logged0.4658805225044489.
12. http://www.forbes.com/sites/victorlipman/2013/09/23/surprising-disturbing-facts-from-the-mother-of-all-employee-engagement-surveys/#1d24cfc71218.
13. “Future Workplace Forecast” study by Future Workplace, November 2016.
14. http://www.elance-odesk.com/millennial-majority-workforce.
15. http://www.slideshare.net/upwork/2015-us-freelancer-survey-53166722/1.
16. http://www.oreilly.com/iot/free/serving-workers-gig-economy.csp.
17. Nick Grossman and Elizabeth Woyke, Serving Workers in the Gig Economy (O’Reilly Press, 2015), p. 3.
18. G. Barozzi and T. Lamberty, “Cisco Talent Cloud,” Internal HR White Paper, January 2016. Confidentially shared with the authors for background context only.
19. https://hbr.org/2014/01/to-raise-productivity-let-more-employees-work-from-home; https://www.gsb.stanford.edu/insights/researchers-flexibility-may-be-key-increased-productivity.
20. https://blog.workmarket.com/workforce-managers/new-research-27-million-people-part-corporate-on-demand-economy.html.
21. https://www.fieldnation.com/the-state-of-contingent-workforce-management-2015-2016-the-future-of-work-is-here-part-7.
22. https://www.linkedin.com/pulse/tapping-freelance-economy-brian-snarzyk?trk=prof-post.
23. http://www.shrm.org/hrdisciplines/technology/articles/pages/2016-tech-predictions.aspx.
24. Visit https://www.linkedin.com/profinder. The professional services categories listed as of June 1, 2016, were accounting, business consulting, coaching, design, financial services, home improvement, insurance, IT services, legal, marketing, photography, real estate, software development, and writing and editing. The Profinder service is currently free for both freelance professionals and potential buyers. Customers describe the assignment, and the platform will offer a short list of proposals from potential matches, along with their LinkedIn profile.
25. http://www.transamericacenter.org/retirement-research/15th-annual-retirement-survey.
Rule #10
1. Fred Kofman asks this in a presentation segment titled “Your Job Is Not Your Job,” https://www.youtube.com/watch?v=6OI7REyatq4, delivered as part of a LinkedIn speaker series. Kofman is the author of Metamanagement and Conscious Business: How to Build Value Through Values, published in 2006 by Sounds True. LinkedIn applies this expansive thinking to state its vision to win as “to create economic opportunity for every member of the global workforce,” as mentioned by Fred Kofman and reinforced by Allen Blue, VP Product Management and cofounder of LinkedIn, in a March 2016 blog, https://blog.linkedin.com/2016/03/17/how-linkedin-is-helping-create-economic-opportunity-in-colorado-and-phoenix.
2. https://www.linkedin.com/in/brendanbrowne, as of July 20, 2016.
3. http://www.wsj.com/articles/global-telecoms-struggle-to-answer-challenge-from-messaging-apps-1464038370.
4. The precise question we asked was “As an HR leader, how would you rate the ability of your Human Resource Organization to attract the best employees?”
5. Adapted from The Alchemy of Growth by Mehrdad Baghai, Stephen Coley, and David White (New York: Perseus, 1999).
6. http://wpp.com/wpp/marketing/branding/three-lessons-learned-from-the-demise-of-kodak/.
7. http://www.nytimes.com/2016/03/31/business/dealbook/FinTech-startup-boom-said-to-threaten-bank-jobs.html?_r=0.
Looking Forward
1. http://www.hrgrapevine.com/markets/hr/article/hr-software-firm-to-offer-pet-bereavement-leave#.VuyxzD6WW_Q.mailto. Also, http://fortune.com/2016/03/08/here-are-the-12-most-pet-friendly-companies/.
2. http://www.businessnewsdaily.com/7456-workspace-design-productivity.html#sthash.Eq5vyqgA.dpuf.
3. https://hbr.org/2014/04/the-ceo-of-automattic-on-holding-auditions-to-build-a-strong-team.
4. “Demystifying the Gender Pay Gap” by Dr. Andrew Chamberlain, chief economist, Glassdoor, March 2016.
5. Cooper Union Pioneer Blog, http://pioneer.cooper.edu/2015/10/12/genderneutral-facilities-announced/.
6. Faust famously said this during a press conference in 2007 regarding her appointment as the twenty-eighth president of Harvard University, http://www.washingtonpost.com/wp-dyn/content/article/2007/02/12/AR2007021200075.html.