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by Dan McLean
The ITSM Iron Triangle
Cover
Title
Copyright
Preface
About The Author
Acknowledgements
Contents
Introduction
Chapter 1: Change in Assignment
Chapter 2: Into The Fire
Chapter 3: Turning up The Heat
Chapter 4: Searching for The Right Place to Start
Chapter 5: Investigating The Wetware
Chapter 6: Managing Service Outages
Chapter 7: Time to Refocus
Chapter 8: The Five Questions
Chapter 9: What Is That Light at The End of The Tunnel?
Chapter 10: Not Everyone Likes Answers
Chapter 11: Why Service Outages are Like Dandelions
Chapter 12: When No One Is Around
Chapter 13: The Right Thing The Wrong Way
Chapter 14: Going Through Them Changes
Chapter 15: Some Fingers Point and Some Hands Clap
Chapter 16: What Have You Done for Me Today?
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The ITSM Iron Triangle
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