ABOUT THE AUTHOR

Mr McLean is a consultant who has designed, implemented and operated processes supporting ITSM for over 10 years. He has worked in IT for over 20 years. He was a peer reviewer during development of the OGC ITIL^®1 v3 Service Strategy standard. He has developed and delivered ITIL courseware customized to company-specific operational practices and needs. He has worked in the US and the Middle East.

Mr McLean’s consultancy focuses on fusing best practices from multiple ITSM relevant standards, into practical operational processes optimized for each organization’s particular environment and needs. He provides this support at the design, implementation and daily operation levels.

Among other honours, Mr McLean holds an ITIL Manager’s Certificate in IT Service Management, an ISO20000 Consultant Manager Certificate, and an ISO20000 Professional: Management and Improvement of ITSM Processes Certificate.

Mr McLean holds both Bachelor’s and Master’s degrees from Cornell University.

Mr McLean resides in Chicago, Illinois, US.

1 ITIL^® is a registered trade mark of the Cabinet Office.